Big O Tires, Idaho Falls ID

I have conducted nearly all of my tire and brake business at this store for more than 40 years, but no more!
I got a quote on Michelin tires for my daughter's car and made n appointment for the installation. When it was completed more than 90 minutes later than estimated, I looked at the tires and found they were NOT the Michelin tires I had been quoted. When I asked about the discrepancy, I was told that the Michelin tires had already been sold, so they installed the "next best" tires and that my daughter would be "just fine" on her drive from Idaho Falls to Virginia in mid-October. I was not contacted to see if this was acceptable, nor was I informed at the time of payment. This is not an acceptable way to conduct business in my opinion and I will take my business elsewhere in the future.

Got new tires there and waited a little over 4 hours with an appointment. After we waited forever, we went up and asked if our car is done and it had been done for hours. We pay and we realized that they charged us twice for the installation fee so had to go back in and get refunded. Went back outside and see that our new tire is flat, so they had to fix that. A few months has passed and we go and get our oil changed, and they said that those are the wrong sized tires. So this Big O pretty much got everything wrong from billing, installation, and basic tire knowledge. Save yourself the 4 hours…

The crew is amazing! We had an emergency and at closing time on a sunday as we were traveling through town they stayed open and fixed our tire problem with speed, efficiency, and fantastic attitudes. We are very grateful and would recommend this shop above any other in the area!

Got my trailer tire replaced. Hard size of tire to find now a days. They got it replaced in 20 minutes and had me on my way. The people running the front desk get to you quick and with great customer service. They tend to under promise and over deliver in ther work. The prices for all their services are very fair as well. Great tire shop.

Had a blowout on the trailer put a spare on it went in there and got a new one they were really prompt and good service

Awesome place. I needed a brake job done- they gave me an estimate and did my brakes within an hour. Thanks for your help guys my brakes feel amazingly smooth

Best place in Eastern Idaho to get tire and wheel service. Friendly, courteous, professional, efficient and most of all fair. I'm a working class shlub just trying to keep decent tires on my family van & my truck. These guys came through, kept the price fair and were speedy. They did not waste any time. Discount tire and especially Commercial tire could learn a thing or two from this Big O location. If you work for a living and need tires don't hesitate for a second and go to this shop! You will not regret it.

What an awesome place.my son and I were traveling through from Great Falls Montana and got to Idaho Falls and noticed we were missing a bolt in our bracket on the caliper. These guys were so helpful with sliding us in and making a bolt to fit what we needed.they were obviously very busy but took the time to help us out and had us in and out in 25 minutes so we could continue on our drive. They were so nice and the price was unbeatable! Thank you for all your help!

Horrible experience with the tires I bought here, Big O brand. Visited many times because tires would not hold air and they refused responsibility. The tires are causing a shake that is finally getting fixed elsewhere after 30,000 miles when these tires were supposed to be good for 50,000 miles. Never buy from here, especially the Big O brand tires!

I love Big O, I go to them for almost every vehicle service I get. Friendly, quick, fair prices and comfy seating

Excellent and honest service. I have been a customer for 10+ years and I wouldn't go anywhere else in Idaho Falls.

The Employees were super nice! Stopped in for a single flat repair driving through Idaho Falls on my way to Utah on a monday morning and got quoted an hour wait time. It ended up being three hours of waiting in their parking lot. It really put a damper on things! Expect much longer than quoted times and some really nice people in the office!

No-one complained!? WOW! - I showed-up with no notice - They-all fixed my problem quickly - the price was right - and i was out of there-GREAT!

Michael and Kelly fixed my flat and got me back the road in 45 minutes. I will be forever grateful.

Excellent customer service, Johnny went out of his way to help us adjust our hitch adapter and our tires are amazing.

Excellent service! Brody was incredibly helpful. It was refreshing to find a shop with integrity, that didn't try to take advantage of travelers needing emergency tire replacements.