Bruckner's Mack & Volvo, Monroe LA

We had the steer box start leaking oil. They took the truck right in and confirmed what we needed to replace the part. Parts were on back order. They found an after market. The supplier dropped the ball. So we called our mechanic and he found one. We had it shipped to Volvo in Monroe. It arrived the next morning. They made the repair, starting just before lunch and we’re finished in good time that afternoon. These folks bent over backwards to get us back on the road.
If your near Monroe Louisiana and need a service or a repair please stop and see these very fine folks. The service department is outstanding.
Shop is small at this time but they are building a new shop out along I20.
The shop and floors are super clean!
Shop Forman is a super nice knowledgeable gentleman.

I have been dealing with shop for many years and the service manager Mitch is truly very knowledgeable. The mechanics he has working for him are also very knowledgeable guys and have always fixed any problems that I have had. This shop has also gotten me in and out when they told me they would. I have nothing but good things to say about them and if it’s at all possible I try too get all my work done at this shop.

I have nothing but good things to say about Bruckner's and would like to publicly thank Mr. Adams and his team for always being able to support my maintenance needs on both our trucks and trailers. These guys go out of their way to make sure that you are taken care of timely and effectively. If you are in the Monroe, LA area and need help, these are the guys!

Nice place, great staff. They were very helpful and knowledgeable about the trucks they work on. But trying to get a 53foot trailer in there is a test of all your abilities. And if you are into crappie fishing it's the place to be for all the tips and guides.

I do not recommend doing business with this shop! The staff is Friendly but the work I received was less than satisfactory! I went in to have an A/C compressor replaced the mechanic said I also needed to replace the air dryer which I was fine with. I asked of we needed to replace the expansion valve as well and he said he didn't think we needed too. I said just please make sure it's working properly when it's done here said no problem.
I got the truck back a few hours later and all seemed fine bill was $905. I got up the next morning and the A/C was blowing warm air. I called them and explained they said to bring it back. I brought the truck in they pulled it in and the new mechanic informed me the Schrader valve was leaking on the high side they replaced both Schrader valves and the cabin air filter charged almost $300 and I was off again!
At 8 p.m. This same night the A/C quit again. I missed a $6100 load to California that I had to cancel and a little over $1200 later my A/C still doesn't work.

I spoke to the service manager the next day who proceeded to make useless excuses so no I do not recommend this particular shop!

This is hands down the best Volvo Semi Truck Dealer you can ask for! Clint the service manager was extremely helpful. He did not rest until he know exactly what had to be done on the truck. This dealer is very honest they did not guess what the problems were but actually made sure they knew what they were fixing & did you t correctly. Although I spend quite a bit of money with this dealer it was worth every penny. You don’t find dealers like this. My company is based in PA but if anything in the future needs dealer attention I will surely be sending it down to Bruckners In Monroe LA. Be sure to stop in and ask for Clint with any service questions or questions issues. He will make sure your back on the road quickly. Thank you bruckners Volvo & Mack for your excellent service & staff.

Wonderful people and employees and Managers. Great team work there. Went in to have my Fairing replaced within 1 hr job was done.

Clint and his staff in Monroe are amazing! They are always efficient in diagnosing our trucks problems and getting them back on the road quickly! Couldn't ask for better service!
They have Gorilla Tactics' business for life!
Jason & Kelly Shanas

Really nice staff! Great mechanics. Michael worked on my truck, god bless that man. I really recommend these guys for any repairs and parts.

Thank you so much AARON for your help I really appreciate that you find the water pump for me if I didn’t u find that water pump my truck will be sitting in the dealer for three weeks so thank you so much you are the best Aaron

Nice professional staff, they will get you in and out of there the same day depending on the problems, that you are having with your truck. I will definitely be coming back and I would highly recommend them to other drivers

Awesome ppl went above and beyond to get me back on the road had to be in Fort worth by 2130 and the got me back rolling in a timely manner

I work at this brukners location. And this isn't a job. Its my life. When I started as a heavy duty trailer mechanic they took me in as family. All the tech are ready to help, and it has a real family feeling. Customer service is excellent and we strive to be there for the customer. From rides to and from the hotel and step by step communication of problems an job assessment.

Great environment with well trained staff. I recommend this place to everyone. Very little downtime. If you have truck issues stop by and give them a shot!