Hanger Clinic: Prosthetics & Orthotics, Raleigh NC

This business is poorly run. The cancel appointments without notice and have no customer service skills. Use literally anyone else.

Like most people who need orthotics or prosthetics, I have unique challenges that require professionals willing to engage repeatedly to optimize products for my disability and life style. The staff at Hanger Clinic in Raleigh are professionals at their craft and engagement. They create a carbon fiber, full foot AFO that I wear daily including for serious hiking (10 mile days) despite polio and a shattered ankle. Their level of commitment to customer needs is outstanding.

This has been an awful experience for my husband. He was told in June of 2020 that 6 to 8 weeks after his amputation he would have a prosthetic. It is now 8 months later. I was told to reach out to my HR department to get help with insurance company. My HR department gained transcripts of conversations where they they (the ins co) requested info from Hanger and Dr and did not get proper response. It is now 8 months later, and no one cares that he has to get around in a wheelchair, or hop on crutches. If he had been informed that it would take this long, then he probably could have coped better. But when there is a prosthetic made for him and ready in November and he is scheduled to get it, then called and told he can't have it and told it was the insurance companies fault, but when following up it is not. That is one of the most cruel things, to have a person thinking that their life is getting ready to be normal and then go, no it is not. It is a shame that a person has to go through the trauma of loosing a limb and then have it stretched out, it is like reliving it over and over. The fact that this psychological toll is OK with the clinic and the Doctors is just baffling.