EOS-21 Apartments / Mason at Van Dorn

I have had an on again/off again maintenance issue that crops up in the evenings for months. They never send a person to check it out in the evening and so the maintenance crew can't fix the issue. We've emailed/talked about this a dozen times since summer 2020 and still they do nothing.

Don't move here. They don't care.

The resident services here “serve” as little as possible. They will do as little as they can to help you if you have an issue and their customer service is basically inexistent. Every interaction is a surprise! There are not enough parking spots and they offer no solution to the problem but to tow your car. Its been a year and a half and it is issue after issue but having to pay almost $200 because they do t have enough parking spots is just too much. Very dissapointed!

I would like to drop a line to say thank you to Amr Shehata - The Leasing Consultant. He was absolutely the best. I’ve searched at different communities, but no one had such great level of professionalism and customer service he had it. Amr was prompt to get back to my inquiry, available to schedule the tour at my convenience, professionally, and patiently showed the property. He offered several suggestion to fulfill my needs. I couldn’t have been any happier with Amr. The property is old, but they switched to a new management company over the past month or so. Everything was clean and updated with W/D in unit. Definitely recommend it!

This has got to be one of the worst apartment complex EVER. I moved here in October, and I have had nothing but issues. When I moved in the unit was not clean at all. The refrigerator had dog hair and bathroom was dirty as well. My unit looked like a rush job put together. And lets not start with the rodents. Freakin mice. I just can't with this place. And some of the folks act as if you're bothering them when you call with an issue. Not t mention the noise level. I work from home and it just doesn't work. I feel like they told me everything I wanted to hear and once I moved in, I was a bother with the issues that I brought forward. Oh and BTW, I'm still waiting on them to fix some of my issues from months ago. Let's not mention there's a charge for every little thing.

As a guest of one of the residents of this complex the parking situation is absolutely abhorrent. For the entire complex, of six or more buildings there are maybe 20 guest spots, all of which are marked by pogo and have to be paid for. If you attempt to park other places they begin towing at eleven, and all of these guest spaces are located a substantial walk from any of the buildings, making winter walks both uncomfortable and unsafe. Clearly they are after the money and give little care to having any sort of complimentary amenity.

Speaking for myself, the apartment offers one of the best values for budget in the NoVA area. I live in one of their newly renovated units, where everything was clean and new during my move-in. Located right off the beltway, the apartment offers convenient access to restaurants, grocery stores, and the metro. The apartment also offers a variety of amenities, including a fitness center, as well as a shuttle to the metro station. However, I have experienced some down sides. The elevators are worn, and there are signs of water leaks on the ceilings of some hallways. Guest parking is offered via Pango, which charges $1 per hour; and I have seen one (large) roach since I moved in two months ago. All things considered, I would have no issues extending my lease given the value.

We were looking for a short term lease and Mason at Van Dorn is the perfect spot. Even though we would only be there for six months, we wanted somewhere we would be comfortable and feel safe. From the moment we spoke with our rental agent, Mayra, we felt that. We have had a wonderful experience so far, and if I ever need a standard, long term rental I would definitely turn to Mason at Van Dorn.

My husband and I moved in a year ago, and just moved out this month because we bought a house. It's a pretty standard apartment for the area in terms of size and price, but the amenities are great. Super clean and well-stocked gym (our favorite), good grills, a nice clubhouse we used a couple times with friends. The attached convenience store is incredibly convenient, and the owners of the store are great. Maintenance was fairly responsive and fast to fix issues (we had a major bath tub drain clog which was my hair's fault, and a broken garbage disposal which was fixed quickly).

The only real bummer was not being able to use the amenities during much of Covid, but that wasn't really their fault (although I feel like maybe the grills could've stayed open.). They were always nice and helpful, and we enjoyed our time here. The Amazon Hub locker system for getting ALL packages was great and we never had theft issues like at previous places without them. No bug issues like others have mentioned, close to lots of bars, restaurants, coffee shops, and grocery stores within walking distance, and the commuter shuttle that takes you for free to the metro station was fantastic. I used it a lot. Any issues that happened were well-communicated and resolved quickly. Also having a washer/dryer in the unit was amazing to me, who was not used to such things, lol.

I would recommend the place for sure. While it was small (1-bedroom), it was fine for my husband and me. Pros outweigh the cons, and the cons were honestly pretty standard for any apartment situation like that (not being able to use air conditioning during a warm autumn was fairly uncomfortable, and it got HOT on the second floor. So hot we literally never turned the heat on all last winter. Bonus was the utilities were always cheap). Bummer that guests have to pay to park, too. We weren't fans of that, but then again, Covid happened shortly after we moved in, so we didn't have many guests, anyway

The move-out experience was also seamless, which I can't say for many large apartments I've lived in (or even smaller ones)! Also loved being able to pay rent via an app. They are thankfully in the 21st century, which I appreciated very much.

All in all, a great experience. Happy to have lived there, even though it was shorter than we originally intended before finding out we could buy a house.

Just moved in this past weekend. Mahi was a great help with my move and the apartment is just what I hoped for!

Overall decent experience until I left. I decided to take the break lease option in which I covered all basis for submission and early. No further actions requested. However, a month after they sent an outrageous bill close to $3000 pertaining to only the Break Lease Option! (Keep in mind I paid another months rent in order to fulfill the requirement for the break lease option $1789)

Currently still talking to corporate on this issue. If it's not fixed then I'll post my email chain with reference for all future guests.

Pros: Wonderful Amenities, Spacious Rooms, Timely Maintenance (The Best)

Cons: YOU AND YOUR GUEST HAVE TO PAY BY THE MINUTE TO PARK IN VISITORS. The only reason you would want to park in visitors is because it takes 15-30 minutes each day to find parking. It's awful, especially when you have a young child and there is a waitlist for reserved parking $75. Parking is so tight, you will get towed at least twice ($500). I've recently met someone who moved in before I came and said they were towed 5 times. It's literally the worst thing about living here.

Utilities included: Water charge, Water Base charge, Electric charge, Electric base charge, and sewage. I've live in an apartment before and have never seen anything like it. Maybe it's a city thing?

Bugs, never had a problem until the last month. We didn't let pest control in and the next day it rained. Large flying black waterbugs climbed through the pipes in the bathroom. I lived on the third floor, so for anyone on the ground floor, good luck.

I also noticed that the central A/C system would constantly drip into a built in catcher. MOLD in AC!

So overall not bad but as you can see, the closer to the end the more I noticed. As soon as I found somewhere else I booked it and requested a break lease.

Leasing Office- Pleasant
Resident Services Staff- Communication/comprehension skills need improvement

I love living hear, its a great apartment with a lot of amenities. The complains I had were a leaking bathroom on the first day of move in and nonfunctional dishwasher, but the maintenance team is very helpful, they fixed the bathroom right away and replaced the dishwasher by a new one. Other than that, its a great experience.

I recently moved from Skyline to Mason apartments a few months ago and I’ve had nothing but the best services. Maintenance is pretty quick, the people are friendly, the interior of the lobby is always clean, it’s never hard to find parking and so on. The area is quiet and Peaceful. Moving here was the highlight of my year and my husband can probably say the same thing! Thank you for great service!

The worst place to live they don't have management at all the previous company was a lot better than this one I put a work order for my AC on 22 sep 18 they just show up on 27 Sep and said we have to move everything from the bedroom it is 28th of Sep still nothing happened they showed up this morning now it is 1 p.m. Waiting for them to come back please if you could find another place for yourself go there I'm leaving too I already put a notice

The dog park is a sad story. Dogs spend whole day in carpet inside apartments, then into fake grass SMH (which is also bad during summer bc the surface gets hot and burns)! Man. EOS is just too messed up after Ross managment: (

Oh people please don’t come to this place this is the worst place to live, poor residents service, bed bugs smelly place above all unsecure, especially if u have nice car the thieves will take ur tires

I live in a first floor apartment and every single time it rains my apartment floods including the apartment hallways.my apartment has flooded twice in the past two weeks due to heavy rains.and they don’t even put in new carpeting they just put fans on and air dry it.please fix this problem ASAP

An abomination of the utmost degree: Lived here for a year. Never again. Moving out was the best thing I ever did. The place is infested with mice, rats, roaches, bedbugs, and crickets. The halls reek of mold. I had packages stolen from my front door twice. They control the hvac so you'll be burning hot all day during summer and freezing during winter. They are in cahoot with a towing company who drives around the parking lot continuously around the clock looking for someone to tow.

I don't have a problem with parking.at least it's better than other apartments I have lived in. Rent is fair for the area and quality and the neighbors are friendly.
But there are so many bugs. Less than a week living here and wow.they even came to "take care" of them but I get home after to find more and more. They stay. I tried all my tricks to get out bugs but none seem to work. I found 3 on my FIRST day here.

Health Hazards!
Water waste drainage collected in front of the patio. Mosquitoes and flyers are uncontrollable. Management notified, no response.

I lived there for one year at the beginning they were so nice when I gave them notice to leave their behavior changed especially a lady at office she is super rude.remember one year is not 365 days in EoS -21 when you sign the contract write it carefully