1st Bank Yuma, San Luis AZ

Although I am not a First Bank customer, I had the opportunity to visit one of their branches recently to learn about their financial services. From the moment I walked in, I was pleasantly impressed with the attention I received from the staff.

Explaining my reason for visiting, I was quickly directed to a representative who could help me with my questions.

The representative I spoke to was extremely friendly and courteous. He listened carefully to my concerns and took the time to explain in detail the different services that the bank offered, including bank accounts, loans and other financial products. I didn't feel any pressure to become a customer; instead, they provided me with information in an objective and transparent manner.

The efficiency of the service was remarkable. Even though there were other people waiting, the representative made sure to serve me quickly without making me feel rushed. The way they handled customers showed a balanced approach between personal attention and respect for each person's time.

Also, I would like to highlight the patience of the representative in answering my questions. He explained financial terms in an understandable way and provided me with examples to make sure I fully understood each available option.

Overall, my experience at First Bank was highly positive, despite not being a customer. The fast, friendly, and efficient service I received made me feel valued as a potential customer. If this was the quality of service I received as a casual visitor, I have no doubt that the bank's customers must be satisfied with the treatment they receive.

If I consider opening a bank account or need financial services in the future, First Bank will definitely be among my top choices. I thank the staff for their excellent care and for making me feel welcome at their branch. A really positive experience!

Horrible customer service called in to order a new debit card and Olga Santana gave me such a rude attitude.