AAA Peoria Branch

My visit was just for maps. I was helped right away and my account information updated. Such nice people working there.

Great place got my international drivers license here very quick and no wait ever. Very friendly staff

Such amazing service from Matt Stewart and his team. Me and my family were moving today and on the way to pick up a truck right outside of AAA we hit something that got stuck in our tire. We were stuck in the parking lot not knowing what to and Matt so kindly offered to look at our tire told us it needed to be replaced asap. They usually do not do any tire work but offered to replace our tire and put on our spare for us as a courtesy. He got us in and out in 10 minutes and was so kind. Very grateful for him making this so easy on us and highly recommend this location.

Great co-ordination between service manager, tow truck driver and repair shop to repair our vehicle. The whole process was smooth, and we were out the door as scheduled.

Got our insurance done and taken care of. More coverage and less money. Tony was so nice the receptionist was awesome. Sandy was gone.

Do not let other people put batteries in your car from AAA there warranty is not good for you if your not a member they will still try to charge you when they show up to replace it. And lie to you over the phone about there policies even while I’m reading there terms and conditions, they told me oh well yeah that’s true but it’s our policy, totally disregarding there warranty this is what it actually is and the supervisor Eric that I spoke with on the phone about this was quick to shut me down spoke over me. And there ended the phone call, with oh have a nice day, after begin rude. I have a AAA battery in my car and after 9 months it’s no good, always go to auto store for your batteries don’t trust people putting these batteries in your car! AAA will not resolve anything wrong doings they’ve created! AAA battery is bad it should be replaced no charges or issues with people on the phone!

After a shaby and unprofessional service that I received at that location I posted that earlier about a month or so ago and they were supposed to have gotten back to me but they called me once when I was on the job and I missed the call and that was it. I called that number back several times and left numerous messages but to no avail.and now they claim that they emailed me which they never did and they closed the case.

Shout out to Hugo and to the lady taking photos. Excellent customer service! Really helped me out when I was in a pickle

Don't use this place to book your travel as the agent is useless. I transferred a cruise booking over to them. Never helped with airfare, booking a hotel, had final payment due date wrong. I had to do the airfare, hotel, catch the correct due date for final payment. It was very frustrating emailing as 1/2 the time the agent was out or other excuses were given. What is the point of having a travel agent if you have to do it all by yourself. I should have just kept it with the cruise line. I really don't think they deserved a commission for my work. Never will use again. Save yourself the frustration.

Asked me to be seated and they would help soon. Never came back I seen people walking in and being helped ahead of me, so I finally just went to check in and she finally took care of me. Wasted half hour waiting for no reason. The Lady that asked me to be seated went off to her cubicle so I walked in front of her so she could see I wasn't being helped she did nothing. Didn't get her name she was a large blonde haired woman that was no help she actually was the problem. The line was only 1 or 2 deep why did she fell the need to get involved just to go set in her cubicle and wast my time!

Well staffed. Quick service for passport picture. Thorough service for insurance quotes on home and auto.

I used to come to this location years ago but moved away. I have since moved back and got an oil change here. The representative was friendly and offered to help me with my planned car maintenance. I look forward to working with them in the future.

It was a good experience. Took a little longer due to having to get an oil filter and being short staffed. Very professional staff. Thank you again.

Quick friendly service. Disappointed that many of the resources for traveling by auto are only available on line now. Guide books for the states, trip tickets to plan your route all must be done on-line. It requires access to wifi which is hard to find in rural areas or you have to have access to a printer.

From lockouts, to flats, to batteries, to tows, AAA roadside assistance has saved me stress strife and thousands of dollars over time. Did you know you also get discounts for many businesses by being a AAA member? Amazing customer service and troubleshooting. Recently had a battery tested and changed out withing a total of an hour (employee drive time, diagnosis, and replacement).