AAMCO Transmissions & Total Car Care, Phoenix AZ

We came here to have our Jeep Compass fixed as it broke down while we where in Pheonix. Would not have been our first choice but we live in Mesa so a tow truck was not an option. We dropped it off on the 28th of October and where told they would look at it by 30th of October. We where given an estimate then we agreed to the finance option and supposedly they to fix it and stated it would be done by the end of the week by it was not the case and we had to call in on the 6th of November just to get an update and was told that the diagnostic guy was not there and they would call back. We never received the call back until the next day on the 7th of November and where told the car was read that morning. I have work so I requested an hour off so i could take my husband to get the car and sign any financing paperwork. We get there at 1245ish on and the man stated that the diagnostic guy was giving the car a “test ride” and we just signed financing paperwork but we where still waiting on the car and it was 125pm at this point so my husband asked how long this test drive was supposed to be. That’s when we where told the man who had our car phone was dead and they couldn’t not contact him and we could go back to get the car when they where ready. We where upset as we where told it was ready and I already took the hour off to get our car that we where told was ready to go. My husband stayed behind as I had to get back and he was there for another 30 minutes and the man kept offering to buy him an Uber but we live 20 minutes away and he wanted to get our car today. Finally the guy who had our car came back and stated there was “traffic” but where where they taking our car that was over an hour away? Also I know we dropped our car off with a full tank of gas and my husband told me there was only half a tank left. We will never be using this business again. Terrible customer service.

This place is a joke. Take forever to fix your car charge extra parts Better not needed. I would not recommend this place to anybody. Crooked employee, only wants people money And cannot be found or when you're calling them About your vehicle

Went in for a routine fluid service and came back with an empty tank from a joy ride and a broken windshield without being informed. Also had to get my wheel liner replaced as well. After admitting fault was offered a laughable solution of a free fluid flush. Do not ever patron this place you will regret it and repair cost after their negligence costs more than the services provided.

I won't be going here. I called at 11 and got a quote and made an appointment for 3. I showed up a little early for the appointment and they're closed. Nobody's there doors are locked. Nobody called to tell me to show up earlier or not at all. They told me what time to show up and then closed before the appointment

My ford transmission mount bolts broke off took to ford dealership amcoo towed to their shop for repair on the transmission. They replaced gear shift controller, all belts, serpentine belt, filters, cabin filter, drive axle, bearings, joints, cv axle, and fixed transmission. 3,473.30 the only thing broke was transmission. Ford and Honda just did inspections and nothing was wrong with car. Aron is in charge of my car never asked or got approval from me for any repairs but the transmission. I have 4 reports from dealership that the only thing wrong with car was the transmission. Can you say thief! 1 manager told me 170 dollars a hour Aron charged me 300 dollars a hour said it took 6 hours, 6×300=1800 he charged me 2900 for labor. I don't know, all I know is they changed all my belts that were good by 4 inspections from 2 dealerships extracted 4 bolts 1 transmission mount and a shift cable the bill was 3500 dollars. I don't recommend going their. Their hourly rate changes. The manager said the 300 dollars a hour was for the penny pinchers. And they can deny it but I recorded the conversation it will go to my lawyer. Aramco corporate you need to check into your shop and your welcome to call me. Thank you

Had a great experience with this place! The customer service was amazing and friendly. I was driving around in the AZ heat with my AC not working and went to them on a Sunday they were able to fix my car within a few hours and the AC was working perfectly. Would always recommend them for any car services.

I thought my daughter's car had transmission issues. Art and Mike assisted me in making me aware of an issue with Ford. They were completely honest and that's hard to find! I wasn't charged and Art even printed paperwork out for me to take to the dealership. I like people I can trust! Top notch, thank you gentlemen!

Just want to give imran and his team a huge shout out. I gave these guys a tuff task with a custom transmission build for my 83 Monte Carlo and man I can’t stop burning rubber. Thank imran.

I would NEVER come back to this place I got handled really poor and the guy charged me alot of money from a diagnostic test 206 when the door clearly say FREE inspection! And they stole stuff out of my car but please don't go to this location they're to expensive and over charging people.

This place needs to be investigated they're over charging to fix minor problems on peoples cars I think they're running a scam. This place need to be shut down completely.

Amazing service, got me in and out super quick, was a bit nervous to take my long trip but this guys fixed my car super fast, made it home to Utah and my car is performing flawlessly, thank you.

Came to AAMCO to get my car checked out check engine light turned on and the car was misfiring before they fixed the ROOT of the problem they fixed many other components to the car prior to fixing the misfiring which was the orginal problem by the time it was all said and done i paid over 5k in repairs amd my car STILL isnt fixed i have an electrical problem now and the new owner or manager told me to come bring the car in on monday 5/29 which i had mentioned to him yes i can bring it in because its a holiday he tells me to bring it in at 8am on memorial day i then wakew up early to take the car and hes nowhere to be found place was closed now im just going to take legal action this is ridiculous i will never be goin back to AAMCO worse experience ever!

While checking my transmission a overall check was done as well. A list of repairs was offered that needed attention. Two were very controversial in that a quote was given on repairs that can’t be done. 1) Transmission flush 2) power steering flush. Neither of these can be done on a Chrysler 200. Why offer a quote on something that you can’t do and can’t be done. SORRY! They will never get my business….

The guy's in the shop and office were very nice and polite. I took it in a car already knowing the issue without telling them other than something was wrong with it. When I talked to them they told me the same thing I already knew and didn't try to add other things saying that needed to be fixed. Very honest and very satisfied with this location. I would recommend them if you're someone who wants a honest opinion about your vehicle. Straight forward and no trying to say other things are wrong when they're not.

My car was transferred to this location after trouble with another location. They had my car for a month to replace the gears and test drive as many times as possible to make sure all the work was done properly, and didn't charge me extra after the first shop was fighting with me about it. So far, the work seems to have been done properly. They would keep me involved with the next steps and let me know what was going on. They could probably benefit from some time management courses since I would often not hear from them for days or weeks, after being told they'd call me back later that day. But I knew the work was at least being done.
My only complaint would be that it is difficult to even get into the parking lot because there are way too many cars parked across and in front of each other. One of the entrances was blocked by a group of trucks.

Marcus is amazing. I’m going there again on next week. Okay, so I should have left this review almost a year ago, but Marcus literally SAVED our family almost a year ago. My power steering went out, our vehicle had a whole host of other problems, we have an extended warranty through Silver Rock, and they fixed everything wrong with our car and saved us over $5k in repair costs.

Because of their wonderful service, I called Marcus back today because of some major vehicle issues. He told me he was now in Texas but stayed on the phone with me and walked me through every single step I have to take in order to get our family’s vehicle back on the road to recovery. We came up with a plan, he still collaborates with the team in Phoenix (they are highly skilled and extremely smart with vehicle mechanics), and we are now going to have the vehicle towed to AAMCO in downtown.

YOU DONT FIND PEOPLE LIKE THIS ANYMORE!

Thank you Marcus!

I was very disappointed with the time it took for an oil change. I had an appointment at 2pm on Thursday and didn't get my car back till 27 hours later. Their explanation was they were swamped, ok then just tell me that from the get go so I can go elsewhere. I guess it's under new management also.