Abrazo Scottsdale Campus

I’ve been in contact with their billing department multiple times, I was told I would not be charged again but they keep billing me. These guys are scammers and will try and get every last cent out of you

Waited over 4 hours with blood running down my leemegs. Getting on chair and floor. Extreme pain. Wasn't seem after 4 hours, left to go home and clean my legs and take something for pain. What a waste

I was admitted 8/8/2023. Admin, Dr, Nurses, Anesthesiologist, Therapist LPN to the Food server all of them are the best for me. I have a wonderful experience despite of my pain. They are all help me recover and attend to all my need while in the hospital. Thank you so much for taking care of me. Dr Bert and PA James Hutchison Thank you, Thank you Thank you. These two are the Best and Caring Individual.

I have been trying for 3 days to try to get the results for 2 cultures sent out from the ER. Results from one test done immediately that day, posted to my online portal with zero issue. Those tests did not. I called 4 different times one day, trying to get the results. I explained how they are not in the portal - they said it was an IT issue, IT said it was their issue for not putting it in, and round and round. They said the only way they would give them to me is if I called back the next day after 10am. At that time, I was told they have the results and the major one said general data. I asked what that meant and no one could tell me. I already knew as much before I went to the ER. I was told there was no one else I could speak to.
THEN, trying to just get them to give me a copy of my results, I was told the only way I could get it would be to drive there and physically pick one up. Wrong. I legally own that information. So I had to call back again and speak with someone else. This person emailed me a Medical Release form (needed to be able to fax the results to my doctor) that she sent to herself first at her Abrazo email AND to her own personal Gmail account. Illegal. When I called back to point out this had been done, I was told “so? No one cares about your medical info, we are taking our time away from the ER to help you. ” YOU SHOULD. THEY ARE THE ONES TAKING DAYS OUT OF MY TIME JUST TO GET TEST RESULTS THAT SHOULD’VE JUST BEEN POSTED ONLINE ALL ALONG, WHILE I’M HAVING MEDICAL ISSUES WHICH BROUGHT ME TO THE ER, IN THE FIRST PLACE.
I had to call back yet again when I never received a copy of these faxed results to my email also, only for them to say they have zero capabilities of emailing it to me without using their personal cell phone and emailing to themselves at a personal email address.
My Dr finally received the fax.
Fast forward 2 days - I need the test results faxed to a second Dr. I’ve now called 3 more times today, to do this. First, I was put on hold for 20 minutes and no one came back to the phone. I Called back. Second person, he took some info and said “I’ll see what I can do. ” Never heard back. Third call, another guy, who started immediately arguing with me claiming this was something they could not do and “I’m mad at the wrong person. ” Any hospital anywhere can absolutely fax medical documents to doctors. They do it all the freaking time, everywhere. He finally said he would email me the medical release form needed (again). I waited 45 minutes, no release form. Still waiting.
I called back yet again, asked to speak with a supervisor. Kirsten apologized and said that they still cannot do that and she will have to transfer me to Medical Records who would “be happy to do that for me. ” She said this is probably how this was done the first time I had the results faxed.
She transfers me to Medical Records who tell me they cannot do this either and it is a Dr who must fax them first and then it will take 10 business days. I repeated details multiple times. Still no. I asked to speak with her supervisor. Joannie (exact spelling) said all of the info I had been told was wrong and that they are offsite, so they are normally not able to do this either. However, she took down all my info, confirmed which results I needed sent, let me wait on hold while she faxed them, confirming she received a confirmation that it was sent. Just like that. Finally.
Many people I spoke with at the ER did not care to LISTEN to what I was actually saying or DO what they said they were going to do. God forbid I was having a super critical, life threatening emergency, with only seconds or moments to spare. Can’t even trust this hospital to send a simple fax (and what fax machine made in this decade doesn’t also have an email function, as well, btw…?).

TLDR; 16 phone calls, 4 emails, less than 1 star, and a ridiculously crazy amount of wasted time and energy. Horrible experience.

The worst hospital experience I have ever experienced was at abrazo scottsdale. My brother was a patient for two weeks and I have never seen or experienced the level of disrespect ever. When I asked to speak to my brothers nurse I was never connected that's if they even answered the phone. On one occasion my father asked to speak to a nurse and when that nurse got on the phone all he did was offer little to no info about my brother and remind my dad how much of an inconvenience he was for disrupting him. I finally got Dr Kevin Yu attention as well as the charge nurse and shared my experiences but all they offered me and my brother was a piece of paper called and AMA. This hospital lacks in care and respect for their patients. After signing the ama I brought my brother to Mayo Clinic, what a drastic difference. The level of care and respect they have for their patients if outstanding. Thank you Mayo Clinic for taking wonderful care of my brother.

Worst hospital ever they mistreated my uncle and family members. Pls be careful with your loved ones, don't take them there

Worst hospital experience ever they mistreated my family and Mayo Clinic saved him. Thank you Mayo Clinic for undoing what abrazo did wrong

I went to the emergency room at 9p.m. On a Tuesday, I waited for over an hour for someone to see me, and this person only took my temp.and blood pressure, she ask me how tall i was and how much I weighted, what happened to them weighting you? Then she told me to go out in the waiting room and wait, I waited another two hours before the same lady called me name, I went there because a leg injury, I could not walk or put any weight on my left leg, she told me to follow her I was grabbing the wall just to stand up, then she says, oh do you need a wheel chair? Duh, then she took me in, and I waited another 1 1/2 hours before a lady doctor saw me, she spend about 6 minutes with me and said I needed a x-ray, i got the x-ray and waited another hour before the doctor came back and said there was nothing wrong, I told her that I can't walk nor even put my socks on, all she said was, well, if you want go see another doctor, I ask her for some meds for the pain she said just take aspirin, i told her the first time i was taking 6 Advil a day, and they did not help, now this is just an out rage, I was there for like 7 hours and seen there personal a total of about 13 minutes just for her to say go see another doctor, , I would not go back there if my life depended op it, and as far as them being paid, no way

The reviews are the reviews for a reason. 4 hour ER wait & they didnt help us. Decided to get my mother which was in a lot of pain and took her elsewhere.

This hospital is the absolute worst we have ever been too! My sister was there due to a grade 4 external hemorrhoid that was surgically removed and was admitted. One they did not help her walk around they left her in the bed for 2 days, 2 the nurse Carol on the second floor night shift was so rude to my sister! 3 when I got there for discharge (yes being discharged without even being able to get out of bed or walk on her own!) She had pushed the nurse light 3 times to get pain medication nothing. Finally they came in and gave her some then told her to wait for it to kick in so she could get up and try to use the restroom for the first time since being admitted. When we pushed the nurse light to ask for help they forgot to cancel it and while we could still hear them they sat there and were saying negative things about my sister! I ran out there and told them the voice things was still on and they just looked at me with that shocked look! Never again this place needs to be shut down or needs new staff and a bright remodel as it looks like it is a run down crazy hospital!

I know ERs are.well ERs.but the staff here is horrible.people sitting in this emergency room with me are bleeding and struggling to breathe, with no assistance.the worker upfront with fake sharpie eyebrows is extremely rude and sarcastic to anyone who approaches her with a simple inquiry

absolutely no hustle from the workers, and no "emergency" vibes at all

i also have a migrane now due to all the loud spanish music and full blast tiktok sounds ive had to endure for the last 4 hours

no one is running the show!

This review is for the hospital emergency block. They made me sit for 4 hours on a broken chair and the physician assistant dint even had a proper check on me. Basically I have waited for 5 hours and came home. I dint even take the prescription prescribed by the PA because I dint trust him. After a week I get a bill of $13K for sitting on the broken chair after insurance covering it came to $1.8 K. This is a business of making money. If you entered the emergency block, even though they make you wait for 4-5 hours with or without consultation, forget about treatment they will charge you minimum $13K bill. If I don’t pay this money it will jump on my credit history. This is fraud in the name of emergency services. Now the owner will respond this is not the impression we want you to have drop an email after that no action. This hospital is making money in the name of emergency room service.emergency services were not offered However I was charged for emergency services. I have waited for 4-5 hours even though it’s not busy then I was charged thousands of dollars in the name of emergency services.this is not expected from one of the major healthcare providers in the valley.

My husband had outpatient arthroscopic knee surgery at this location eight days ago. The very next day he drove himself, with Dr Cohen's permission, to get a haircut. Let it be known that Russell Cohen, MD, is a master surgeon and anyone I've talked to has had nothing but spectacular results with procedures performed my him, including myself (Dr Cohen has replaced both my hips). As for the Abrazo Scottsdale hospital.our experience was perfect! Every nurse, every doctor, every support staff member we dealt with were beyond professional, caring, friendly, and obviously enjoyed their respective jobs. My husband was so well attended to, as was I, that I happily would have gone in the next day to do the experience all over again (I'm sure my husband would think differently about that). We were treated with respect and felt like we were amongst family. Thank you to all for the work you do.you are heroes!

Was in for surgery, and had 3 full day stay. I was very happy with the care I received and the 4th floor staff was amazing, thank you all very much

Doctors were all great and very informative. The nurse that checked on me was the sweetest person! Great hospital

This hospital needs a serious review by the state. It starts at the top and it is evident with facility itself, very poor communication. The only exception was the surgical wing and a nurse or two on the 2nd floor. In over 50 plus years of being at various hospitals for a loved one, this type of care is inexcusable. If you have a loved one or yourself don’t accept being transferred to this hospital and certainly I don’t recommend taking yourself here.

Singularly the worse ER ever! Dirty & grimy. I came to the ER with a huge hematoma on my knee After a severe fall, I sat in the lobby for 4.5 hours before I was called back for a quick x-Ray. My would was finally cleaned with just a squirt of water. A few days later, my knee became infected. I don’t think there was a doctor in the hospital for at least the first 3 hours I sat in the waiting room. The ER was not crowded yet no one was being seen. Who leaves an elderly person sitting in a raggedy wheelchair for 4 hours after a very bad fall on concrete? I would be afraid to go to this ER with stroke or heart attack symptoms. The place looked like something from a third world war-torn country. It was unbelievable how awful this ER is. I would rather WALK to Thompson Peak or Osborne than ever return to this dump!

I was in 04/27: Worst experience of my life. The nurse Chris was awesome and so was the triage nurse and the guy who cut my cast off but the doctor Dr. Hans was condescending, rude, had zero bedside manner, and argued when I asked for my cast to just be removed for a sever rash, swelling, and burning. Even after I explained that I have had multiple casts and this isn’t normal she proceeded to argue with me that my ortho would want me to keep the cast on even though he’s the one who sent me to the ER. Ridiculous waste of time. 3 people including myself in the waiting room since 9pm and don’t get out until almost 3am with no real care. I wouldn’t go there even if I were dying. Do better or close down. This is unacceptable

Went there for one thing didn't even get treated for what I went for go in for constipation and get treated for diarrhea my gi Dr is not happy

It was the worst hospital stay ever. I went in because I couldn't get my BP to stabilize. They didn't even use the correct cuff, so they weren't getting a true reading. When they sent me for a CT scan, the stuff that they put into my arm ended up all over me because the IV came apart and I was bleeding like crazy. I will never go back