Alien Air Conditioning and Heating, Phoenix AZ

This is now my go-to place for my AC work. After having four techs and four parts replaced, they still couldn't fix it. I called Alien and they diagnosed the problem quickly, drove to the distributor to pick up the part, and installed it. It's working great ever since. Jeremy told me some things about my filters and air flow and didn't try to sell me anything! Nearly unheard of. I love that they don't work on commission, they were more interested in solving the problem than trying to upsale me on various items. You won't regret calling them!

Very helpful and professional, explained what was needed and informed me of options that would help the unit to work better and last longer. I’ve used this company for years and always receive excellent service. I would highly recommend Alien Air Conditioning.

Coldest air on the planet! Man these guys are fast, efficient and trustworthy. Brendan is the man. No other option out there when referring friends and family. Thank you Alien Air for keeping the A/C on in Florida!

Alien first responded within a hour of my call when my home warranty couldn’t find a tech until 5 days later. Chris not only replaced my upper fan blower motor, but did a thorough inspection of the entire HVAC system. I was sent an email with my identifying info and a view of every part he checked along with recommendations and costs. We scheduled another appointment to do most of the recommendations. He was on time. His colleagues were as thorough and professional as he is. The entire Alien team is phenomenal! I highly recommend them! Oh and the team actually vacuumed my home when they were done.

We've used Alien Air for a few years now and the level of service has never changed. Their technicians are prompt, professional and courteous. Chris was able to quickly secure the new unit we wanted, and worked to schedule us right away. Today Mike and crew showed up right on time and before we knew it the old unit was removed and the NEW unit was installed. Jeremy helped to install the new Wi-Fi thermostat and get it all set up and programmed correctly in spite of some issues with my Wi-Fi network. Well done to all! I recommend Alien Air without reservation.

It’s hard to find someone trustworthy when it comes to ac services first thing some companies do is come out for something simple like low coolant and next thing you know you have someone saying you need a brand new unit I had that happen to me and Jeremy with Alien Air Conditioning came out troubleshooted and fixed my ac very trust worthy knowledgeable professional and responsive communicated with me the entire time on what he was doing Ac is now running like new turned out I just needed a part replaced not a whole unit.

Jeremy and Tony were fantastic when fixing our AC. They were professional, clean and efficient. Our whole family has used Alien Air because they are very reasonably priced and a fantastic value compared with some other well-advertised businesses. They are very trustworthy and I would refer them hands down!

Catching up on preventive maintenance for our rooftop AC unit. The Alien AC representative, Jeremy, was professional, efficient and provided the necessary maintenance to refresh the performance of the AC unit. He courteously reminded us that our annual maintenance agreement had expired and offered a renewal discount if we continued our contract. The best outcome possible on this visit was some savings and the continuous relief from the heat provided by our AC. Alien AC walks the talk. We’re 100% satisfied with their work, their team of AC professionals, the office and customer support. Friendly, thorough, professional service and customer satisfaction is priority one at Alien AC.

My mother's AC quit few nights ago I suspected cap, or condenser fan. Didn't have time to look at it she needed it fixed ASAP. Alien Air came first thing in the AM turned out to be the condenser fan start CAP cost $440 he gave her a $90 discount was $350 to replace it. They did a full check of the system, and found some other repairs needed to be done in the future. Also replaced the filter. Prompt service got the AC going fast which was great. I would recommend them to anyone needed quick service.

Chris and the team (especially jeremy) ARE THE BEST! Great customer service every single time. I recommend them for full renovation/new systems, emergencies and maintenance

We have used Alien Air conditioning
for years. They have always been professional, prompt, reliable and trustworthy. They take care of us like family and I recommend them to anyone who needs A/C service.
I will never go anywhere else I am hooked on Alien Air conditioning!

These guys are the best. My A/C went out they came the same day to repair the unit. Service was fast and efficient. These guys are the best! Thanks a ton!

Jeremy did a great job explaining what we needed for our AC service. Very helpful and friendly, very responsive.

Alien air conditioning is always quick with their service and the technicians are very knowledgeable!

We purchased a new Trane heating-air conditioning system from Alien about a year ago. They were on time and and the install went smoothy. The clean up was wonderful. Recent;y, we had to call out one of their technicians this summer when the system shut off and we could not determine the cause. Alien promptly sent out a very nice young man to check it out. He quickly determined the problem and took care of it, There was no charge. We plan to have them out on a regular basis to clean and service the system.

Alien came out quickly when I called with a broken AC. Everytime I've called them they never take long to arrive. They are easy to deal with, fair and I never feel taken advantage of. My technician was knowledgeable and friendly, he took the time to answer all my questions. Highly recommend Alien.

This review is a little late, but it’s honestly because I’ve been enjoying my AC during this record heatwave and haven’t had to worry about my AC going out!

I can’t express enough how genuinely impressed I was with this company! I called them in the Spring, to inspect and service my AC, which is a very old unit. Most companies, would have told me to replace the entire unit, and I’m sure anyone reading this knows how expensive that can be.

But not Alien. They put together a video presentation for me, detailing with actual photos of my unit, what parts they thought needed to be replaced or cleaned. They provided me a detailed estimate with no pushy sales tactics. They told me my older unit was a workhorse and would continue to run for many years with a little TLC.

It’s almost unheard of these days for a company to be so transparent and honest, especially when they know they could easily gouge you for a product you literally can’t live without.

YOU ARE OUT OF THIS WORLD ALIEN!