America's Best Contacts & Eyeglasses, Queen Creek AZ

Very disappointed with eyeglasses fr day one. Had appointment which was on time. Lady said pick your frames which I did. When I picked up glasseshad a hard time seeing out of them and the girl didn't see to align them right Sat lopsided on my face. She said take them home and work with them. I did for a week. Still can't see right out of them. Went back and another agent put dots on them and straighten them but still not seeing good. She told me try for another week wearing the constantly. Well if I'm not seeing right out of them how am I going to wear them constantly. Will return again but I believe prescription is wrong especially on one pair. Unhappy! Never got to where glasses they gave me bigger frames. Waste of my money and time go back and forth. Those glasses tT cost me close to 500 dollars sit in a draw if you wanna see definitely go somewhere else to get your glasses. They really suck

If i can give zero starts i would.ordered a pair of glasses two weeks ago.i’ve called many times to check the status, they say i would receive calls or text that they have arrived and i didn’t receive anything.i confirmed my number with them just in case.i called this morning for them to tell me that my glasses were already picked up by someone else.which wasn’t me.i suggest you guys verify dob and names before giving something to someone else that isn’t ME.very upset, now i have to wait another two weeks for something that i need day to day.poor service.was my first time coming to this place and will definitely be my last.i prefer going somewhere else where they actually care for you.not even to mention, very pricey.do better.

I was turned away for being 12 mins late because of heavy traffic and a completely full parking lot. I will take my business elsewhere.
They obviously don't care about people. I was a returning customer but I will not return again. There was no one waiting either, that's what blows my mind. What a joke.

Great Custome service! Jess checked me out fast and easy and I appreciate all their help. Thank you!

Great service and friendly staff. I’ve been going to America’s Best for years and the deals and quality never disappoints. Kathy at the Queen Creek location is so sweet and helpful!

I honestly would leave 0 stars if possible, I bought 2 pairs of glasses in August of this yr.both the frames broke the metal came apart by the lens. Apparently when they tell you, the warranty is a yr and you actually have a problem with the glasses they want more money to replace them! Nice warranty. Unbelievable

I don’t usually post reviews, but America’s Best in Queen Creek really exceeded my expectations. Both myself and my father went in to get eye exams and glasses, and we were finished within an hour. They provided the most efficient and helpful experience I’ve ever had at an America’s Best store. The staff were very professional, friendly, and patient.

Going to Americas best in Queen Creek was a good experience. Nancy at the front desk was really helpful and the return on my new prescription glasses arrived very quickly.

I scheduled and had an eye exam before leaving for an extended trip. I have worn progressive lenses for years, without issue. After the exam, I wanted to order two new pairs of glasses. They kept telling me that I needed to choose frames with a bigger lens area in order to fit my prescriptions. I went ahead and chose frames that make me look like a human/fly and they were shipped to me out of state when finished. I am not able to see out of either pair! In their defense, I wasn't here to give them a chance to correct the problem. As far off as these glasses are, I'm not sure they are capable. I will try again and pay for another exam, since I have the frames and revise this review if they can get it right!

Went in a few weeks ago and immediately had issues with front desk verifying my insurance. My dad had just gone in a week before me so I knew our insurance was accepted and I knew all the pricing. But the lady did not understand what I was saying and was telling me that I was in the wrong. In reality, she was spelling my name wrong, kept typing wrong info and she was overall rude and unhelpful. When I went back for the eye exam the woman was super sweet and understanding that I had to bring my baby with me. She made this experience a little better for me. After that, the doctor called me back and didn’t smile one time. He was unfriendly, seemed annoyed I had my child with me and didn’t make this experience personal at all. A week later I got a call to go pick up my glasses. I walked in, went over to the pick up counter and stood there for 10 minutes without being greeted. It wasn’t busy either. I was so shocked. Finally, someone asked if I had been helped and I said no but I’m here to pick up my glasses. It took her a while to find them as they weren’t in the right spot apparently. Another thing to add, when I was finishing up I heard the front desk speaking to a small child about how they need to speak up or the doctor won’t help him. The mom looked terrified. If someone ever talked to my child like that I would leave immediately. The front desk was condescending and had such an attitude with all the customers I witnessed. Overall, I would not recommend this place and I will not be going back. Terrible customer service.

I was very surprised at how accommodating the staff is at the queen creek location. Very nice and professional. The only recommendation I have is having one more staff member for prompt service otherwise everything else was great!