Aspen Home Services, Flagstaff AZ

I almost didn't contact them just because I hate my name haha but I'm so glad I did call them because they were the only company who were helpful. Jim seemed like he genuinely cared and understood what was going on even before he came out, based on my description, and that was consistent throughout the work. He had to rent a tool to handle the situation properly evidently because his broke and was just overall ridiculously diligent in understanding and properly handling the situation from the start. Kind human and much appreciated.

My roommate's bathroom was having issues and I'm not knowledgeable about plumbing so glad to have a professional who knows and cares about good quality work and customer service. I can't say enough good things about this company based on this interaction and it was regarding plumbing which isn't something I enjoy talking about, thinking about nor dealing with issues about lol. He was even initially contacting other companies for me to try to get anyone out, since his tool to fix it had broken, which just shows that a company can care more about their customers than about greed. I could tell genuinely that he cared about providing quality and helping people; my kind of people!

None of the other companies really were communicative or even called me back by late the next day except for one, Royal, which I'll reviewed separately (not a positive interaction). With all the snow, plus it being so cold the fact that everything was handled with such a good attitude was impressive & appreciated as well.

I'd recommend Aspen services without hesitation to anyone. Very professional and helpful. I'll be thinking of them first for other projects as it sounds like they can do a variety of home related maintenance or upgrades.

Thank you Jim for unlocking my car and for the exception of my bad day. Very understanding of a certain sensitive situations and we're affordable with the care of a customer.