AT&T Store, Phoenix AZ

Came in today for the new iPhone 14 and Sammy was an amazing sales associate will definitely ask for her every time!

Samantha Rain is an intelligent and great informative. Always happy to service me as a customer.

AT&T should provide their staff new personal equipment. He kept apologizing because his was older and at times required him to do it again.

I came into the branch today and I had the best experience with Matthew. Very professional and went out of his way to ensure I was getting the best deal on my plan. I walked out with a lower monthly payment and a brand new IPhone 14max which was still less than what I was paying for originally with my old phone. Thank you Matthew! Highly recommend him.

Isaiah helped me with great customer service and attentiveness. He Helped me find a solution and was great all around

Staff was very helpful! Teyvon is the funniest person ever! His customer service was amazing & was knowledgable on his product. He made me laugh the whole time & it’s much appreciated

Amazing place, walked in and was immediately helped by Teyvon, he got me exactly what I was looking for, he really knew his stuff and was very friendly

This store has the best reps. Isiah W helped me out happy. His customer service is phenomenal and he was able to get me a cheaper bill then Verizon.

Great staff. Friendly and helpful. Took care of my needs promptly. Very knowledgeable too.

The gentleman that helped me, IsiahW, was very kind, professional, patient, informative and a pleasure to do business with. It's too bad not all of AT&T's reps aren't like him, alas I know that's not possible. I'm a decade+ long customer of AT&T and IsiahW makes me proud to continue my partnership with AT&T! Thank you IsiahW!

Walked in yesterday and left with a free iphone 14 pro and two apple watches for half off.matt & tayvon took care of all the billing and trade-in promos smoothly.one of the better stores in the valley fr

Sammy was great professional and just plane nice! Thank you Sammy! She is at the Cave creek location

I had an amazing experience. Sammy had excellent customer service. She went over and beyond to help me get the phone I wanted at a reasonable price. She was patient, and very helpful. I highly recommend this store and Sammy.

FCC, AZAG Office, BBB - know your recourse for when they rip you off. 10 minutes to file online complaints. Keep your documentation. Unfortunately, that’s what it will come to… to get what is written/committed by AT&T. As far as what these used car salesmen tell you verbally, don’t bother.

Caveat Emptor.

TLDR. Watch out for:
- Device Protection (17/mo/device) added to your plan without even a mention
- AT&T Next Upgrade (6/mo/device) fee added with the device installment agreement without even a mention
- Particularly nasty, couldn't remove it online or even at the store until some initial period passes
- Lack of disclosure (no mention, actually) of total monthly charges in general (no mention, nothing printed on receipt)
- Quoted $137 (which was probably misunderstanding), first bill was $308
- Lack of disclosure of one-time charges (upgrade fees, etc.) verbally or on paper receipt
- Told trade-in worth $350 even tho promotion expired. Got a credit weeks later for “market value” ($5).

These are nice folks, but remember what business they're in and - just make sure you know exactly what you're going to get signed up (and charged) for - because it will not be forthcoming. Don't quite feel ripped off (we coulda done this online and parsed the fine print ourselves), but definitely leaves you with the scummy feeling of being taken advantage of.

Stopped in to upgrade our ancient - and now broken - phones (iPhone 7 & 8 phones - which would requiring upgrading our grandfathered plans, too).

Long conversation (extended by supposed system issues), but our guys (and the other person working with another customer) were very pleasant / attentive. It was late (near closing time). As we stepped thru options, we got quoted just $139 (which I thought was monthly, and I asked because it seemed really low). Was told "that's what it's saying", so I didn't think too much about it as we didn't have much choice anyway, and it was past closing time by the time the order was sorted out.

As we paid and got the receipt/phones, I noticed the amount quoted was actually just the tax on the phones (since we were paying monthly). There was literally no information about the monthly charges or even the one-time charges on the receipt. All zeros, except the phones - with line-items for the plan changes, but no information on cost - and nothing was disclosed by the salesperson. The protection plan and additional fee for ATT Next Upgrade were not even mentioned and crammed in the fine print on the receipt (with no $ indicated - $23/mo x 2 = $46/mo in undisclosed (and if they had asked, UNWANTED) charges).

The understatement of monthly charges wasn't such a big deal. We knew the plan would go up, and we can read what's on the advertising on the ATT site.

However, the additional charges added without mention / acknowledgement is iffy at best. It's like dealing F&I at old school car dealerships.

The worst part is the sheer aggravation of dealing with the 800 customer service to get credited / sorted out - probably require FCC, BBB, etc.to actually fix. Lesson learned.