AT&T Store, San Tan Valley AZ

ATT service doesn’t work in Queen Creek/San tan valley. Minimal to no coverage. I’m sure the employees are great. But don’t buy.

Great service, fast. Resolved my cell problems in a little more than 5 minutes. Friendly staff and very knowledgeable.

I was able to get the information I needed to complete my trade-in for my iPhone 15 pro max! Customer Service was amazing! I definitely love having this store up the street from my house. The rep was able to answer other questions my husband and I had.

They were so helpful and the manager was very helpful and polite thanks so much love the service

After having a negative experience with a different dealership, these guys knocked it out of the park! Brandon and Eric were very helpful, friendly, personable and professional. We recommend this store to anyone shopping for a cell phone plan. Thanks guys!

Eric was so knowledgeable and helpful. Truly the best experience I’ve ever had in a cell phone store.

David at the San Tan Valley location provided the best customer service I've ever had at AT&T store. I've been a customer for over 20 years.

Almost no wait time at this store. Eric and Jacob very professional and knowledgeable! Answered every question and assisted with data transfer and updates. Good to go.

I would give ZERO stars if possible. This was the worst experience I have ever had with a phone company. I’m not sure if there’s enough space here to write everything that went wrong. So let’s just say- making it impossible to get off of a family account and on to my own account with a photo ID and the actual phone in hand (also being an authorized user on the account) is where you all need to seriously revisit your policies. The fact that I have to bother my family member with phone call after phone call and sending emails for bill transfer and you STILL can’t get me off their account with my same phone number is LUDACRIS! I was in store 3 times in 4 days and got a different answer and different instructions each time. It has been unbelievable! Dealing with my 6 week old daughter is way less stress than what I went through with this company. I had to completely change my phone number to get my own account and then I had to LIE to a representative to cancel an existing iPad line I had so they could put a number associated with that iPad JUST to add insurance on it…on my OWN account! This has been the WORST! And I will continue to make sure EVERYONE I know knows how horrible this company is to work with…and I use the term “work with” very very loosely because obviously y’all are not in the business of “working with” your existing customers. The ONLY reason we even stayed with at&t is because we barely get service out at our house. As soon as we move- we are DONE! And will never ever give another penny to this joke of a company. FIX YOUR POLICY!

Sincerely,
A highly dissatisfied “customer”

Alfredo did a wonderful job at transferring our service from Verizon. He took the time to make sure we understood the plan and set up our phones. Alfredo is a wonderful employee for AT&T. They need more like him.

They did the best thing for me I walked in the door and they had my phone hooked up for me with 2 to 5 minutes that was the longest experience I had in that store it was a wonderful experience I'll go back there any day to have my phone assistant again by anybody in that store thank you have a great day.

By far the best store I have been to, as a customer at this location you matter and the associates there make sure you feel it. They are very friendly and pay close attention to needs of every customer. They also help me find the best and most savings possible. Thank you all!

Went there for my husband phone wasn’t charging. Went to AT&T store for we always had great service. The associate by the name of Eric helped us and said the phone needs a new port. We decided to get a new phone and Eric showed us one that was on sale and affordable. Got us set up running. Eric thank you for giving us excellent customer service! We will be back!
Mel and Roberta Parrish

I visited the store close to my home in San Tan Valley Az and Eric my sales rep was very helpful professional and should be recognized for outstanding customer service. And when I came back with a problem I was having he help me fix it Thank You Eric!

I hit wrong answer Jacob was FANTASTIC and PROVIDED GREAT SERVICEn at this location. I have purchased phones multiple times, accessories, and iPads, etc. Literally around the corner and always great service and availability.

Went there in early December. There were two people working there and they were helping a group of two people each. They said they would be with me shortly. After an hour I noticed that there was nothing really being done and they were more just talking. After two hours I left. Even if they were good workers, who would go to a place that has that hard a time taking your money? I have bought brand new cars in that amount of time and I'm not rich.

Would give zero stars if I could! I went in just to look at the phones to think about upgrading my old phone and the lady asked to get in my account and said she would be able to drop my bill by $100 and that was with the upgrade. Well my next bill was over a $100 from what we used to pay and I didn't get the promotion that she offered me of $800 off any trade in. After going back in on multiple occasions to try and get this worked out, I finally was able to speak to the manager who basically didn't do anything but waste my time and told me she sold me a promotion that had expired. He then went and sent a bogus email to probably some fake account after he had me waiting on him for over 2 hours. Worst place ever!