AutoZone Auto Parts, Gilbert AZ

This location is the BEST. I had a new battery installed from a different location and that location did not secure it right and stripped one of the bolts. Chance and Tim at this Higley and Chandler Heights location spent almost an hour with me making sure that what another store messed up, they fixed. They went above and beyond what was expected so I could drive away feeling confident in my battery. Thank you Chance and Tim and thank you AutoZone!

Went for a battery replacement here! Great customer service. And it was completed in a few minutes. Highly recommend.

Stephen and Isaac were a ton of help today for my daughter and I as she needed a new battery. Stephen changed the battery for her and we laughed the whole time! Turned a daunting task into fun! Good people at this location!

I called for an estimate and got exactly what I was quoted. Stephan was so helpful and changed my battery right away. He also educated me on the process and walked me through it should I ever need to do it myself. With this type of service and care for their customers I will be coming here in the future for any of my car needs. I highly recommend this location!

Shannon saxton replaced my battery today and she was fantastic! Great customer service and helped me right away!

Stopped by to test truck batteries and confirmed both batteries needed replaced (diesel truck). Staff was very helpful in matching up the batteries and had more than enough in stock. Stephen was super helpful as I got stuck with trying to change out the batteries as it’s not just a simple swap. He is passionate about customer service and you can tell he is proud to go that extra mile.

If you continue to have employees like Stephen, the local Autozone will be my first choice for my automotive needs.

Keep up the good work and appreciate the great customer service!

Stephen was very helpful. I appreciate his great customer service skills. Always have a great experience at this location. Thank you!

Stephen the store manager was very helpful. The man knows what he’s doing and does it well. Thanks for the advice

They were very helpful in helping me out with buying and replacing my car battery. Thank you!

Great service and great store manager! Bought a new car battery and store manager even helped take out the old one and put in the new one.

Stephen W from your Higley store is an amazing human. His knowledge and assistance in my time of need will always be remembered. When your car battery dies on a 111 degree day in Arizona, it’s not a good day… but Stephen did not hesitate in helping to get me on the road again. Thank you Stephen!

Terrible Customer Service, Unwilling to Stand by Their Products. After 5-Years of being a VIP customer with a rewards account, I went to return my product, and they rejected the return; this is the first shop in the US that refused the return after two weeks. The guy over there claims that if I used something, then I cannot return it even if I no longer need it, and even if it is after two weeks, if you are an Auto Zone customer and want to stay their VIP, then avoid this location. The funny thing was when I asked about the store manager, he gave me Steve's number, and he said he would inform him that I was lying and that I used the product. UNBILIVABLE.

Very friendly and helpful! Battery died - checked it and they replaced for free (under warranty) in parking lot! Thank you Steve and Joe!

I had an exceptional experience at Autozone that truly deserves a 5-star review. When my car wouldn't start, I called Autozone in search of a car battery. I had the pleasure of speaking to Ryan, who was not only lovely but also went above and beyond to ensure I had everything I needed. To top it off, they even lent me the necessary tools for the job.

But the outstanding service didn't stop there. Stephen and Shannon were an absolute delight to deal with. Their professionalism and friendliness made the entire process smooth and enjoyable. This experience honestly renewed my faith in humanity.

Ryan, Stephen, and Shannon were nothing short of fantastic. I can't express my gratitude enough for their exceptional service. If you're in need of automotive assistance, Autozone is the place to go!

Stephen and Dustin were a great help. This store is wonderful! I Wouldn’t go anywhere else now.

This is the ONLY auto zone I will go to in the area because of Steven. He is the absolute best. He’s so helpful and knowledgeable and I trust him completely. He takes care of you and gets you out with everything you need.

I brought my car in to have my battery checked today, and was really impressed by the customer service I received. Steven was very welcoming, helpful, and kind. He genuinely seems pleased to be able to help me out. Thanks again!

Stephen W was beyond helpful and fantastic to work with! His expertise and service were remarkable! Thank you so much!