Aveanna Healthcare Medical Solutions, Chandler AZ

This company is awful. They make getting medical supplies a nightmare and have zero compassion for disabled people. Go to another medical company. Since the change from epic it’s been damaging our lives.

A CSR hung up on me today because I told her not to ship a Pedia sure flavor (vanilla) that I didn't ask for. I ASKED AGAIN FOR A MANAGER since she stated the last person who sent my order out last month lied about notating I wanted a different flavor because my child didn't like it. She said I can tell you what MY MANAGER WILL SAY.

I explained I would rather speak with a manager, and that's when the call disconnected. I wanted to talk about a flavor available for August 2023. The CSR stated they've NEVER sold butterscotch before. I'm still determining who lies but I will search for better service.

I've been beyond patient with this medical supply company but this is the last straw. After waiting now for 4 months on my son's order AND receiving a package in the mail requesting his feeding pump back.after several months ago I called them and asked to send it back and they said that it is ours to keep. It's been donated and is long gone but NOW they want to change it and ask for it back. This company is painfully mismanaged. There's been times I explicitly said my child refuses to drink chocolate or vanilla formula and only drinks strawberry- only to get all chocolate or all vanilla. They called one month saying an order had an error in it from the pediatrician and would need to be fixed and that they would call. Just for a month to go by with nothing and then they call me the next month just to tell me again there's an error and have to call the doctor. Utterly disastrous. I hate to complain about medicine and healthcare involved places but be warned about this place. Even the most
patient family loses it after a while of dealing with this.

Absolutely the worst food supply company for enteral feeds. My daughter’s doctors office sent over the forms needed for her to get her food supply, I had to call numerous times in order to find out when they’d ship the rest of her monthly order. The representative I spoke with said she’d email them and tell them expedite it, that was two days ago, still no order. I will more than likely have to purchase the rest of her order myself. I will be looking for a new homecare enteral supply company. Stay far away from this company.

Beyond terrible service. They have left me slowly starving for days because they won’t send the one piece of equipment I need to access my feeding tube. They told me several times they were sending me supplies that never arrived. If you want any quality of life, here is not the place to get it

Worst company. You get told different things by different people every time you call in. They don't always ship the right amount of equipment. They are always "out of stuff". It's been a battle for the last year and a half. Even our case worker has tried and it's been hard for her too. They say things will be delivered and they don't. My son is always running out of formula and every month I have to call in and deal with this.