Bassett Furniture, Chandler AZ

Katie was super nice. We are in the market to get new furniture, not ready to buy yet, and she still took time to keep us figure out what we liked, and went over all the options with us, i also like how we did all questions she did not know the answer to and she went to someone to get us the answer vs give us an answer she thinks we wanted to hear.

We had purchased a new sectional for our new home from this location and decided to support local American-made furniture by selecting Bassett for their quality and workmanship. We were willing to pay the extra cost for this since we thought they would be great quality. Upon delivery of the furniture (after waiting 10-12 weeks for it) within a few months (5), the color started to degrade and we had followed all requirements by the manufacture per their user manual and care maintenance kit to keep the furniture long lasting and protected by using window treatments to avoid direct sunlight exposure. The furniture still degraded with discoloration within five short months of this year (2020). Upon contacting the merchant (Bassett), they were not willing to help us (the customer) on issuing a credit for replacing the newly purchased furniture for a new set or even offering any sort of cleaning or replacement of the discolored fabric. Corporate management didnt even call us back after they said they would. This is very unprofessional.
Per their warranty, discoloration is NOT an exclusion for their fabric material furniture and should be covered. The discoloration should not be happening and we have followed all manufacturer's recommended care and maintenance. There is no sun exposure on this furniture as our home is a North-South exposure and we have a covered patio and all windows have window treatment.
We are very disappointed in Bassett because we selected them for their top quality and workmanship. We will be also writing a review on all other online review platforms to describe our bad experience with them.

I recently purchased two livingroom chairs. I was definitely disappointed at the quality and the comfort of the chairs. I contacted the store, expressed concern with the height of the armrests (to high) I am 5'4. Quite uncomfortable and you can feel the wooden frame when you rest your arms on them, very little padding on a 3 inch arm. There is no lumbar support for the back, the back cushion is attached to the chair and the fabric has s sandpaper feel to it.

The store response, the chair has the same measurements as the one in the store. It's our top selling chair, it's custom. No returns!

What ever happened to customer service?
This store definitely doesn't know the meaning of taking a negative and making a positive out of the situation.

So buyers spend time in the store, make sure you sit on the furniture for a lengthy amount of time. I spent $2800 on chairs I absolutely hate.

I was just told that the price that we purchased our furniture for will not be honored and since its custom and a deposit was given its take it or leave it I can't believe the store manager is willing to lose a customer over $100 on a $7500 purchase have a feeling i will need to call my bank to get my money back but what a waste of time should have just gone to Ethan Allen

I stopped in and found Michael to be absolutely wonderful and helpful. Planning to furnish my home from Bassett. Looking forward to my purchases.

Went in the store looking for help, and that is what I got. Michael K.was so kind and helped me decorate our living space. Overall a great experience!

We have been struggling for years with furniture placement in our awkwardly shaped living room. There is a window on one wall and walkways on all other ends. It’s also in the center of our home and the place where we gather. We wanted a lot of seating but not to interrupt traffic flow. We have never been able to make this work on our own. We went to Bassett and met with Michael. He came to our home, created a design that allowed people to walk freely but still meets all of our seating needs, and best of all we were able to reuse some of our furniture! Great experience!

Just stopped in to look at their Hunter Douglas shutter colors to get an idea of what we want in our cabin. As soon as the sales lady found out we weren’t working with someone from their store, guess what? “Oh, it looks like we don’t have the book for shutters. ” Seriously? We were also going to look at furniture. Not now.

Loved our experience here. Laura was our consultant and she found things that went along with what our style is. She made our experience so easy! The furniture is beautiful! I would suggest going here to anyone.

Our hopes were high because it looked like good quality furniture and you can customize your kitchen table and chairs. Select table size, color and leg style and chair fabric.
Well we are totally disappointed with this company. The first table was delivered with damage so they ordered a replacement. It was exchanged but then we noticed some defects in the replacement so they ordered another one. When the third one was delivered it was so poorly built we had to turn it away. So they ordered a fourth one that was supposed to be delivered this morning. We get a call from the delivery guy and guess what.it's damaged!
We just want a table.it shouldn't be this complicated.