Bell Road Automotive, Phoenix AZ

Rayna and Andy are very good people. Andy is knowledgeable and what he does not know he looks up. It's done right and he takes pride in making sure it's right.

A family-owned business that has stood the test of time, I believe, because they're fair, competent, and most importantly, honest. They also stand behind their work with a 3-year warranty.

This is going to be somewhat difficult since the owners are seemingly nice people.

I brought my Wrangler JK to this shop for a general inspection and possible radiator leak as i was slowly losing coolant fluid.

The Jeep overheated on my trip to Heber, i found out my coolant reserve was low, after replenishing the coolant the jeep was fine.

Their inspection found a radiator leak and so it was recommended to replace it along with a cooling system flush.

After this work was done, the Jeep is overheating past 2000RPM.

They recommend replacing the thermostat.
And then they replaced the thermostat again due to issues.

Jeep is still overheating past 2000RPM.

They recommend replacing the water pump.

Same issue still.

At this point, there was not much else to replace on the cooling system, so they recommend hooking up the computer and get some reading to find out what's going on.

Clearly they didn't know what the problem was as they were replacing cooling components hoping to fix the issue.

I lost faith in their ability, so i took my Jeep to a different mechanic.

Same day, the other shop knew exactly what was going on.

Bell Road Automotive had replaced my radiator and thermostat with after market parts, and so the jeep was overheating when load is applied to the engine as the after market parts couldn't keep up.

Upon replacing the radiator and thermostat with genuine OEM parts by the new mechanic, the jeep is running perfectly.

Bell road does not want to refund me this money as they say, they used OEM parts, and I didn't use them to fix the issue under their warranty.

The new mechanic gave me the after market radiator and thermostat they replaced, i looked up the part #s and guess what i found. After market parts.
In fact, the thermostat they used, says 'China' on it. And the radiator is made by Agility after market.

What do you think?

I highly recommend this business to friends and family. Very honest and fair! 6 Star business!

I had an unexpected emergency of 3 lug bolts needing to be fixed ASAP on my tire. Not only did they fit me in but I got a ride home. The service was great and very reasonable.

Bell rd automotive is awesome they diagnosed and repaired a electrical problem that nobody else could repair on my 2011 chevy silverado!

They ripped us off for a lot of money. I don't recommend taking your vehicle here, there's other shops that are honest.

Andy is an honest mechanic. Not the cheapest, but is honest. I purchased the car care club option. It is the way to go. Discounts on work and 4 oil changes. It saves so much in the long run.

The staff here was extremely knowledgeable and friendly! Looked up the reviews and decided to take a chance, I'll forever be a Bell Road Automotive customer. Thank you for being so kind and not breaking the bank with your extremely reasonable pricing.

I have come to Bell Rd Automotive a number of times. I started coming here simply due to it being a mile away from home. I come back because they are honest and do good quality work. I have an old car that has constant issues so things have added up. I get really frustrated and even when I’m heated they are able to simplify things for me to understand what is going on and what they will be doing from there.

They aren’t cheap. But for the work they do, they are fair. You shouldn’t aim for cheap anyways when it’s your car.

I appreciate the honesty. And I genuinely am impressed with how quick they get things done with how extensive some of the work can be.

I have joined their car care club and even got a NAPA credit card through them for the benefits when I end up needing costly service. I will always keep coming back.