Bill Alexander Flightline Mazda

I had the worst experience with the service department. Starting in December I was trying to get recalls fixed on my car. They said they had to order the parts and they would call. Never received a call and called them multiple times and they would say either it wasn’t in and they would call with an update or that there was nothing in the system. This continued until March we go in again and once again they have no idea of what was going on. We finally get them to give us a date to get it fixed and they said it will take a week to fix. When we called to verify and see why a week multiple people in the service department was rude to us. They also stated that they didn’t want us calling and leaving a bad review since we kept bothering them about the vehicle

I bought a beautiful Chevy Colorado Z71 from them. From 200 Mi away everything over the phone and online they delivered it they went above and beyond I got to be honest with you I've been looking at purchasing for 3 months they did more than the other 52 dealerships I spoke to. And all I can say is they did not pull a fast one. They delivered the exact truck with the exact deal and the exact handshake that I was expecting and it's been a month I don't see any issues whatsoever I will update the review maybe in 2 months I don't expect anything to change. Call them and tell them what you're looking for

If you’re looking for a vehicle, Blake and his team will never disappoint! Exceptional customer service.

It was not a good experience. When I dropped the car off, I was told they would call me with an estimate. They did not fix the problem and did not call me to tell me it couldn't be done and that they were finished with the oil change. I called them at the end of the day but wonder how many days my car would've sat in their parking lot before they thought to call me. There was mention of needing some filters, but the car was already out of the service area and waiting for pickup in the parking lot. I hope they actually changed the oil.

Everyone is extremely nice and helpful. This is our second car we have purchased from them and each time the process has been quick and painless. Marco was very accommodating and took the time to hear what I wanted and worked on making sure I was happy with everything before taking the next step. We are very loyal once we find a good group to work with and we definitely recommend this location to anyone looking to purchase a car.

DON’T PURCHASE FROM THIS DEALERSHIP! If I could give them 0 stars instead of 1 I would. Me and my fiancé purchased a used vehicle from here a month ago and it’s been a terrible experience. Save yourself the stress and headache and take your money elsewhere. We where told to leave our vehicle at the dealership for a day and that they would have a guy come down and fix all all our rims since they where all scratched up from the previous owner of the vehicle and it was under coverage anyways. We left our vehicle there first thing Thursday around 7AM. We called Friday and they weren’t able to give us an update on our vehicle. We than called Saturday morning and where told they’d give us a call back, few hours later we received a call back and where told our vehicle was at a shop in the foothills where they where fixing the rims. Never once did they tell us someone would be driving our vehicle off the lot to a different location, never once did they call us to let us know they would need to keep our vehicle for 2 more days which I feel is very important for the customer to know especially when we’re left with no car nor rental to get to work and back. Overall, we weren’t ever given any updates about our vehicle. When we finally picked up our vehicle Saturday afternoon we noticed they never fixed two other issues we had with the vehicle that they said they’d get done along with the rims so we where asked to bring the vehicle back Monday. We also noticed someone had connected their phone to our vehicle (which we took a picture of). We’ve brought all our concerns and complaints to 3 staff members at this dealership, one being a sales manager and each one was inconsiderate and didn’t say much to the issues we had, instead they tried making up excuses. I’ve dealt with other dealerships before due to other vehicles I’ve purchased and all where amazing and always remained professional. This is hands down one of the worst dealerships I’ve ever dealt with, once again very inconsiderate and unprofessional. Once they sell you the vehicle and see you drive off the lot that first day they stop caring. Do better.

If you have an older vehicle don't waste your time at fightline. I bought my vehicle there afew years back had been treated ok til now. They couldn't find parts couldn't find the time to call with updates either. Tried to make me think they were doing me a favor by giving a free diagnosis. I knew what the problem was when I brought it in. Took my keys and left after seven days without a vehicle.

I dealt with Ghaby Barraza to try and find a part for my daughter's car (cx-30). I live in Cedar Rapids, Iowa and could not find the part locally and she was probably the 4th dealership I talked with. She went out of her way to make sure I got the part delivered to my home. Ghaby has been one of the most helpful people I have dealt with and this has been one of the best customer service experiences I have had in my 52 years. Thank you again Ghaby and hopefully the dealership recognizes all the value you add, I know I do! Even though they are out of state I would gladly do business with them in the future.

I went to mazda Alexander and test drive a car, really like the car. When we went to test drive the car the car salesman (robert enriquez) never said to me that the car keys were all damage, he wait till we sign all the paperwork to tell me. He knew if he said something he would have to put it on writing that they owe me a car key.

I’ve gone to them for more than five years at total for cars always amazing customer service. Great quality work.

Excellent service. Our salesman is Alex and I highly recommend him. The entire staff from sales to service are very knowledgeable and caring.

Noah and Jose were both great salesman! The Dealership worked with me on a new vehicle and got it done! Thank You!

We bought our 1st brand new car here my wife loves it. The sales team is very polite and professional and the service center has the ability to take care of me quickly.

If I could give zero stars I would. Please save yourself the headache, stress and hassle don’t purchase a vehicle here. I have text messages to prove how unprofessional the sales man and GM are at Flightline Mazda. They’ll make all these promises and at the end of the Day nothing will be done. We purchased a car they bought from a private seller and the first Day we got the car it left my husband stranded. They promised to fix the issues the car had, kept the car for nine months and until this Day we have headaches. The GM is disrespectful and intimidating. We tried cancelling the sale/contract and getting our trade in back; but they lied about selling it. I hope no one goes through what my family and I went through. This dealership put a lot of stress during my pregnancy too.

I don’t really leave reviews but I had to warn people not to go here it’s literally the worst! You always hear about shady dealerships this is one of them! They sold me a defective car and the manager Blake could not care less! Now I’m stuck with a car loan for a car that doesn’t even work: (

Sooo where are the negative stars? My husband and I got a car here last year and i don’t know how else to say how intimidating and wrong they treated us here. Blake is very unprofessional! We called a few days ago to ask about our purchase and he said there’s nothing he can do for us. Well, thanks for the car you sold us that is defective. Horrible place to buy a car. Save yourself the headache. We’re better off going to San Diego.

I got checked in really fast. I listed the reasons of my appointment were. They promptly gave me a solution and offer a follow up to my next service