Black, Starr & Frost, Phoenix AZ

I have used them for the pass three yrs on various things. I had a ring resized then a custom ring made and a band added to it. Barbara helped me and is very knowledgeable about diamonds. She helped me create my forever ring and I’m grateful.

BUYER BEWARE! Don't be fooled by the razzle dazzle of Mr. Molina and his cheesy pin-striped suits, or the gaudy building that creates the illusion of a "fine jeweler. " Molina Fine Jewelers/Black Starr & Frost is run by a den of thieves.

I purchased my first engagement ring here for $28,000 and gave them my full trust to provide me with a quality diamond. After TWO WEEKS of my fiancé wearing the ring, we took it in to have it resized. The very careless team took the ring down to the basement, out of my sight and possession, where they do all the jewelry work, only to inform me that the diamond had a massive chip in it. I was told to lie to my fiancé about it so that she wouldn't be upset. LIE TO MY NEW FIANCE ABOUT THE $28,000 RING I JUST BAUGHT HER? ! Maybe they are fine with lying at Molina/Black, Starr & Frost - I'm not.

Devasted by the news, we were told that everything was our fault, after taking immaculate care of the diamond and again, only wearing the ring for TWO WEEKS! Mr. Molina refused to accept a return of the diamond, replace the diamond, or offer any sort of warranty whatsoever. The only "solution" he provided was to reduce the diamond by 20% - wonderful! Will you reduce the cost of the flawed diamond by 20% as well?

Now we are in an insurance hell and my fiancé has been crying about it since we left. I can't imagine a fine jeweler where you buy a $28,000 diamond engagement ring, the diamond chips within two weeks and the customer is simply told to go pound sand. MR. MOLINA IS A COMPLETE SCAMMER!

See below for fake response from Mr. Molina -