BMO Harris Bank, Phoenix AZ

This BMO branch has made much progress since my previous review. The guy who was working at drive up (18sep20) was most courteous and friendly.his actions and tone of voice conveyed that I was a valued customer and that he was available to help me. Keep up the excellent customer service!

If the customer must remain flexible during the covid-19 limitations at least the phone should be answered.

Good service even before I entered the door. The security guard opened the door coming and going. Once inside I was greeted by Ray at the teller window. He subseqently directed me to Josh in his office to complete my account update. Then Ray helped me to finalize my transaction in his office. Easy peasy. Very helpful and friendly for a nonstandard transaction.

Horrible service and the staff is very rude! Worst bank I have ever been in! They do not know how to treat potential customer's and are very disrespectful. Never been so offended in my life. The management must be bottom of the barrel to hire such vial employees! Show's a lot about their leadership. My advice go elsewhere!

After closing our account they received a bill which we thought we had changed to the new bank. They RE-OPENED the account, paid that and charged us an overdraft fee. So they really don't close your accounts here. Beware.

A bank property good service customer friendly bank

The friendliness of this branch is far from great. I typically get a welcome in, hi how are you and have a nice day at the end of transaction from the branch on lower buckeye/75th ave. Teller malmanz is far from being nice. Maybe she was having a bad day. I really hope that's not her attitude everyday. Horrible way to do business. I will take my money elsewhere.