Brake Masters Corporate Offices, Tucson AZ

I've bought my 2015 dodge dart on 2015 and drove it for 6 yearsbefore needing new brakes. So I take my rio brake masters in 2021 they replaced my front and back brakes and rotors for nearly $800 dollars. It's currently 2023 today is Tuesday November 14th. My brakes have been making really bad screeching noises. I'm thinking they can't be going bad already? Mind you I had my daughter back in May of 2022 so I haven't been driving crazy. On top of that ever since they replaced my brakes they never stopped making noise. I was constantly waiting for them to stop. Right up until they were grinded down metal to metal which apparently voids the lifetime warrant. These people are a scam. Never going back.

I will continue to post my reviews until I get a full refund… I took my jeep in for back brake pads… at the Dobson Rd, Chandler Boulevard location. Ryan told me I needed rotors and brake pads for my front and back brakes… And some other part that has nothing to do with my brakes… I don’t know about cars I have to trust what people are telling me is the truth… I told him I was only expecting to pay 600 for my back brakes. He wanted to quote me almost 1800… I asked them if they had in-house financing he sent me the link for easy pay which qualified me for 600 so he said I can do it as long as the $600 is in cash… He was adamant he asked again you’re not gonna run a debit card or credit card right it’s going to be cash I said yes.he said OK I can do it… I drove off.after he supposedly fixed it. Things seemed OK… The next day it all started.this loud flappy noise so I took her back down there and he drove it with me and said.you know it’s just noise.it’s an old Jeep.yeah but it wasn’t making this noise before I brought it into you.once again, I took him on his word.and each day it got louder and louder until the last day I drove it and I put on my break, and my jeep slid to the right that’s when I realized I had been taken… So I filed a complaint. I received a phone call from John who states he’s the manager… Seemed like a nice guy wanted me to bring it in today, so I went out to find the receipt only to find out that Ryan didn’t give me a true receipt he gave me the paperwork. For easy pay, and the quote receipt. No proof of the $600 I paid in cash and no print out of the work done… I called the shop a female answered did not want to transfer me to John. She wanted to know what I wanted. Then she transfers me and I get Ryan… I said I want to talk to John, Ryan says, I can still take care of you.again I ask I want to talk to John honestly I’m not even sure if John is the manager or not. I advised John that after finding that receipt I don’t want anything to do with this business I want a full refund.his response was I can’t make you come down here. I will see what I can do… I will wait and see if I get a refund if I don’t, I will take it to corporate. … Because I’m thinking if they did this to me how many other women have they done this to? ! I have to work from home now because my jeep no longer works. I’m afraid to drive it… and when I do go somewhere, I have to take a Lyft or get a ride.no one she dish out $1200 for nothing!

DO NOT TAKE YOUR CAR AT BRAKE MASTER! THEIR COMPANY NAME LITERALLY IS SELF EXPLANITORY! THEY BRAKE CARS AND THEY ARE THE MASTER OF IT! I took my car in to store #232 off of Bernalillo, New Mexico for brake fluid exchange and differential fluid back in September 2023 and they ruined my car. BIG TIME!

After 20 miles of driving the car from the service they did, I had to tow my car back to them when my car broke down on the interstate. They said they didnt see anything wrong and took it to Subaru Fiesta (which is weird because if they know what they are doing, they should figure out themselves what is wrong with it). Subaru Fiesta stated that the differential fluid that they did on my vehicle caused the transmission to fail. Brake Master did their "Lab Tests" on the oil that they had put on my car and said that it came back positive and that the oil was the correct one - but who knows if it was really the right oil that they had sent to the lab was from my vehicle when clearly, they had the car for a couple of days already (anything could happen on those days).

Funny part is, store manager, Adrian, stated that they test driven the vehicle after the service when I saw it on my own eyes that they just parked the car outside right after the service. I did not lose sight of my car after they serviced it. I dont know what else they can lie about.

Such a hassle because plans I had for that weekend and couple of weeks after, I had to cancel it. Ive been very patient with them by not being bothered that they dont call me to give me update about my car so whenver I want an update, I ALWAYS ALWAYS have to call them. They would always say they would call me back but they never did except when they want to return the car to me is when they constantly would call me.

Brake master towed my vehicle to my house and now, after a month and a half, I have to figure out how to get $11,000 because of the problem they caused with my transmission and they do not want to take any responsibilities that they did! I do not know what type of company that does not take care of their customer. Hopefully lawyers can help me out regarding this problem! This was the last thing I wanted to do but because of this result, I dont want this to happen to anyone.

RED FLAGS:
*The person that took my car in was wearing basketball shorts and tshirt like he just got out of bed and went to work
*When they were servicing my car, I got there earlier and I could tell they spilled something on the floor and took them 5-10 minutes to clean it up. The guy that was fixing my car, backed up my car and even try cleaning up something with the hose under the hood (Sketchy right?)
*Manager stated that they do test drive, when clearly, I was there and they did not do any test drive after the service
*They dont call you when the car is done - I was sitting in their lobby for about 15-20 minutes waiting for them to call me but nothing, so I had to come up to them and ask for my car.
*Even when I took the car back to them, still no update unless I call them back

I do not understand how Timothy is the customer service manager. He lacks basic knowledge on how to handle simple situation. He does not even know the basics of customer service, and how to handle situations with tact and awareness. I had asked to speak to someone above Timothy, because he refused to allow me to speak, and just kept speaking over me and giving me false justifications about why my car was not fixed properly. He told me he is the highest level and there is no one above him. That to me is shocking since he is so terrible at customer service. All he did was argue with me, and did not listen to me and continuously spoke over me. He treated me like a child when he was the one acting like a child. I had to “take control” of our conversation and remind him it’s not polite to talk over someone while they are speaking. After waiting weeks for him to issue me my refund, I had to do a chargeback with my bank to get my money back.

Brake masters damaged my car and refuses to pay for it and almost caused a fire in my engine compartment.

Despite these very serious issues, they won’t refund me a measly $128 for the service I brought my car in for and in the process they have lost a customer for life. I pray for the poor soul that has to endure a liability claim with this horrid company.

Very honest people and great service I would never take my cars no where else thank u brake masters

Ive bin a customer at bluedaimond location for a few years now went to have a oil change 6/3/23 waited 3.5 hours for vehicle to be done for a oil change I thought that was long also.cashier a women was very rude and oil change guy was a rookie and had a very hard time doing oil change and constanty had to ask for help I felt very uncomfertable with that since my last experience was very bad too spoke with manager Richard to inform him.also oil tech left tools in engine compartmnt that could have bin a big problem very unprofessional from start to finish again.ty cutomer RV

The tech drove my car into another car. It’s been a month of very poor communication. The store at 51st and Peoria is to be avoided. I used to tell everyone to go to the Bell road store but a change in management drove me away from that disaster and this location is worse

Ive been using BrakeMasters for years and after struggling with a car repair on my old beater commuter vehicle, Adam an Area manager reached out and was a great help resolving the issue

I recently ran into an issue at one of the Brake Masters shops, but the Area Manager Adam truly went above and beyond! Not only did he listen attentively to my problem, but he also took the time to come up with a creative solution that solved everything! I'm so impressed by Adam's dedication to his customers and his willingness to think outside the box to help! If you're looking for a friendly, helpful repair shop that is backed by a manager who truly cares about his customer look no further than Adam and Brake Masters!

Had major issues with store #109 thankfully Timothy from corporate made it right and had Brakemasters store in Oro Valley properly repair my vehicle. Thanks to Adam and Austin at the Oro Valley store.

Timothy (unknown last name) answers the telephone of your corporate offices before closing, posted hours friday Feb. 10 (MST) according to your website. Did not know if customer loyalty cards were still available. Whatever his function is, perhaps he could familiarize himself with your company's products and customer deals that go with your company. I'm not tryin to get anything for free, yet if there deals to be had it would seem that every one in your corporate offices should at least know that customer loyalty cards exist. Hector Sanchez (sp?) knows more of what your offers for loyalty cards and coupons are currently. This Timothy needs a lot more education in what offers are current in your business and learn when it is appropriate to answer a telephone call during MST hours or after hours published on your corporate web site. THIS CORRESPONDENCE IS MEANT FOR THE OWNERS AND CEO.that probably will not happen as Timothy does not have the chutzpah to take a complaint about his customer service handling and his lack of knowledge of service and assistance the local shops may provide. I would like a follow-up from someone with command level decision making capacity! Perhaps this heads-up will allow someone to help your customer service and your web site to have appropriate and accurate information (like the customer loyalty card example that is expired

You use to be able to bring your car in, they would check the problem. Now every person including me was told you need a diagnosis test costing $140.00 when my problem was a broken wire. My total cost was$149.00. I felt totally ripped off. I went to the brake masters on Peoria and the 101, won't go back

Hey tell terry at corporate still waiting for my $86 for freon i got charged for and my $140 for double labor still waiting for my money i called up thete and no answer hey terry weres my money dont forget about my ignitionfrank broke we got gary harper that. Attention all residents do not go to brakemasters they are masters of braking things