Broadway Smiles Dentistry and Orthodontics, Tucson AZ

It was the worst dental experience of my life set me in a chair left me for over 30 minutes. Got an exam then left me for an additional 30 minutes. I finally just walked out. Went to the front desk said why isn’t somebody helping me two women were sitting at the desk Were they looked at me and said hey, we’re busy. I will tell everyone about my horrible treatment at Broadway smiles

I've been coming here for years and have never had a bad experience until today when I showed up to find out the appointment I just made last week was cancelled without my knowledge. I never got an email to check in or confirm like I used to, and they claim to have called me on Saturday and left a voicemail but I don't have a missed call or voicemail to match that. Just really disappointed in this experience especially because I'm experiencing pain, which i mentioned when I made my appointment. I always recommend people to come here because Dr Hanna is awesome as well as all the other dental technicians and Dora in the office has always been amazing.

This was my first time going to any dentist since I’ve been here…and I must say my first time was amazing. The staff were really amazing they’ve helped me and made me feel comfortable through it all. I’ll most certainly be returning back to them.

This dentist does a good job and they don't try and upsell you on everything which is an incredibly rare trait in modern dentistry.

I went to this Dentist because they are one of the few in Tucson that offers Nitrous for my dental anxiety. The first appointment I had was for tooth pain. They determined that it was from a root canal that I had done almost 20 years ago and recommended a tooth extraction. That visit was fine. But then the three succeeding appointments for the quadrant cleaning is where it all went south. I told them I wanted Nitrous for EVERY appointment, and told them to put it in my chart. The first appt they didn't put me in a room that accommodated for it. The second appointment, they told me it was on, but there was no air flow in the nozzle, and when I mentioned it for the 3rd time they were very rude about it, basically telling me I didn't know what I was talking about. Then the third appointment, they didn't offer it again and put me in a room that didn't accommodate for it. All said and done, I get my EOB from my insurance and discover that I was overcharged $580 for the services. I have called and asked twice to go over my billing and have been told that someone will get back with me. In addition to all of this, they quoted me $5,000 out of pocket for a bridge after insurance, yet my insurance company website says that I shouldn't have to pay more than $800.00 for a bridge. I don't know what they're doing in their billing department, but I don't believe I will be coming back if that's how they handle their business.

It is so hard to find a great dentist. I had some awful experiences with other dentists in town before a friend recommended Broadway Smiles. I’ve had only positive experiences here, and I’m someone who usually gets anxiety about going to the dentist. Kind, professional hygienists and Dr. Shareef is wonderful. Also, it’s affordable (!). I can’t say enough good things about this practice and am so glad I found them.

I did wait 45 minutes before I was called. And the appointment was over an hour long. You need to take the day off if you have an appointment. Other than that great experience.

I wish I could leave a better review. Overall not a great experience. Not assessing the issue properly the first time, causing more pain and damage to the patient. I had a crown done on a bottom back tooth by Dr Shareef. He "wasn't convinced" that the tooth also needed a root canal. Upon installation, I told him that the crown hurt inside the tooth. He did a "bite adjustment"-drilling down the completey healthy tooth above it. That tooth hurts too now. I feel like I'm worse off for having gone here.
Patient Beware.

Cancelled my son's appointment back in October on the day of his appt to then refer me somewhere else. This appointment was due to a tooth injury and they had postponed his treatment due to their negligence. Also, cancelled and rescheduled their appointments for April to the end of May. Appointments were scheduled in April to correspond with the kids Spring Break. This is becoming a common occurrence with "service businesses" lately. They schedule your appointment only to call and reschedule to a later date.

Very dishonest billing practices. Overcharged me by $450.per Cigna, my insurance company and refused to adjust my balance to align with Cigna’s numbers. I’ve called twice to talk to the billing manager, but both times she has been on a “break” and did not return my call. Stay away from this place.

I have been coming to Broadway Smiles for years. The best part about Broadway Smiles is Dr. Sean Hanna. He is so knowledgeable, friendly, professional and thorough. He is definitely the best dentist I've been to in my whole life (and I'm 68 years old)! The second best part is Jerry Collins, my hygienist. But really the whole staff there is superb! They take the time to answer any and all questions I have. I would recommend that anyone give Broadway Smiles a try. You won't be disappointed!

Broadway Smiles has definitely exceeded my expectations. The dentist Sean Hanna is an exceptional dentist. He does listen to his patients and wants you to be satisfied. I had an issue with some dental work they had done. He was very fair, and apologetic about the issue and remedied it by him doing it personally. I will be a loyal patient from here on.

I am satisfied for the service that I got. The staff were very kind, friendly, and respectful towards me. Dr. Hanna Is very professional, caring and truthful dentist that I have ever met.

Do not go here! They try to trick you into doing things that are not covered by your insurance. Then charge your insurance for way more than a normal coverage. I went in for a normal cleaning and yearly check up and just received a $600 bill for what they told me would be fully covered.

I wish I could give this place a 0! Came here twice to check if what was wrong on my upper premolar. The dentist said that everything was fine except that I needed a crown for my molar but it doesn’t make sense because of the pain is on the premolar. So I ended up waking up in pain and my face is swollen. We had to go to ER because of that. I went to another dentist and they found out I needed root canal so I ended up having one and now I’m pain free. I could’ve save myself from pain and going to ER only if the dentist knows how to diagnose his patient properly!

Really awful. I just came in for a FREE cleaning and they did the gum exam and exaggerated the results and tried to use their “bacterial laser” which doesn’t work. I couldn’t pay, hence the free dental cleaning and they applied for carecredit for me and then I had to verify that it was me by repeatedly saying my social security number. My mom got me out but I still had to pay over $200 that day and I didn’t even get the cleaning

Best place to get dental work done, they have the best tech, and are very informative in regards to getting you a healthy and cleaner smile. Very friendly staff. Thanks for the help!

My husband needed an urgent X-ray done before traveling home to his regular dentist and Broadway Smiles was incredibly generous and helpful! They squeezed him in right away and were so kind, we will definitely be recommending them to everyone we know in Tucson.

Great customer service all around! From the front desk ladies, to the hygienist and dentist. I was nervous about trying a new team/location but they made the process easy yet informative. Definitely recommend to anyone who’s looking!

Friendly and helpful, good quality work. Dr Hanna is the best! The front desk ladies know me by name and are super nice! The insurance billing specialist (forgot her name, sorry!) was also very helpful she explained everything to me before doing any unauthorized procedures like some reviews claim. (and had me sign that I understood them)