Budget Car Rental, Mesa AZ

We usually rent through enterprise but for some reason this time we went through Budget and we will never do that again. I always book through Costco for 2 drivers there is no additional charge. We’ll our 2nd driver was never added to the paperwork didn’t realize until it was to late and ended up having to drive a 12 hour trip solo because I was the only one listed in the PAPER agreement! The paper agreement was interesting to me I am used to everything electronic. When I returned the car they tried to charge me $90 for 10gallons of gas although the tank was FULL. I brought it to their attention and they did fix it however she said I don’t know why it’s doing that it did it to one other person today. So basically your telling me had I not checked the receipt you handed me I would have been out $90. No thank you. I do not trust them as a rental car company nor will I ever return. AVIS is also connected and run through the same building so if booking through Costco just be sure to check reviews before hand. I did not and almost literally paid for it.

I went online and reserved for midsize car…Later went to the budget on superstition springs in Mesa Az to pick up, for a one way drop off to Ontario CA airport…the guy that helped me ended giving me a SUV, I said I did not request a SUV in order to get better fuel mileage why I wanted a midsize. He responded only the vehicles with California plates can go to CA… how is this my issue, this is their problem… I didn’t feel like arguing, so I took the vehicle, once I walked out, I saw 3 vehicles of midsize with California plates, … again I didn't feel like arguing and go back inside… I own my own business I rented this vehicle for business, I rent many vehicles for business, and I’ve never had a anybody tell me this BS… Extremely poor customer service, I in good faith will not recommend anybody, I will be not renting again from budget or their affiliates again…

My rental was closed out early “by accident” had to find another vehicle because there wasn’t one. Then I never received my deposit back

Scheduled to pick up a car at 2. Waited in the parking garage with my 3 kids and 7 month old baby for 2-3 hours. Paid $480 for 3 days. Called them back the same day to ask if I could extend my drop off time by 2 hours without being charged for it. They said “not a problem just get it back by 5 o’clock closing time” which I did. When I returned the car they charged me an ADDITIONAL $490 for dropping it off 2 hours “late” and to refill the 1/4 tank of gas that I used. Customer service offered to “split the extra day” (2hours) with me and offered to refund me like $60. Customer service was rude, clueless and really thought it was justifiable to charge me $490 for being 2 hours “late” while I waited 2-3 hours after my reservation. Such a joke. Pick literally anyone else. Horrible service. Horrible customer service.

Worst experience ever I come in to swap out a bad tire and they closed my account and then said they have nothing for me I am currently stranded at the Phx airport with no car or ride out… they have screwed me and then said hey you can always Uber. F THIS PLACE DO NOT RENT FEOM THEM

The car was ok. But when I picked it up, they gave it to me extremely dirty on the outside. I had to go get it cleaned.

Good peeps. Jordon and Bob are the friendliest guys in the business. They are awesome to work with.

Excellent service. Car was clean and rode nicely. Great car! Would rent again for sure from budget.

The vehicle was nice, the staff friendly and helpful. Unfortunately whoever rented vehicle prior must have used as a party wagon, as the smell of Marijuana would knock you over. Was only an inconvenience until pulled over for speeding (oops). Officer was hit by the aroma, and full on DUI investigation initiated. Cost 45 minutes of our trip time to prove the smell was not from us. This was also complicated by no registration in the vehicle. Would still rent from in the future as needed, but will be far more cautious.