Camelback Collision Center, Phoenix AZ

They did a really great job fixing my brand new 2020 Toyota Camry after getting shot up. The only issue Is that they don't communicate with you at all. They promised you the car will be ready and it wasn't ready. I had to call them literally every single day, 4 to 5 times a day to get an update. The lady that works on my car was just never there when I call. They would call my insurance to let them know what's going on but not me which was kind of annoying. My car was there for over a month. I finally have the car now and everything looks great. The mirror on the driver side kind of shakes a little when you're driving and it was that side where they replaced the door and everything. Also noticed a little bit of wind noises when you're driving on the freeway. It's not a major problem so I decided not to take it back to the shop just in case they might take another month to fix it.

They went over on the time and I wish they had included painting another part of the car now there are parts that don't match and I have one new and one foggy headlight lens too. They blamed the insurance company and the insurance company is blaming them. They also took down my phone mount and pulled apart my power cords and monkeyed with my seat and other settings to replace the bumper for.reasons?
I booked my rental car next door at the Enterprise location but when I went to return my rental car I was told I couldn't have my refund back until they reach out to my insurance company in extended the rental by a day because the insurance company expected me to return it yesterday because apparently they also told the insurance company it would be done on Wednesday when they were actually going to finish it on Thursday lastly in this is a very minor concern but my car smells like paint inside I don't know why because all the painting was done to the exterior still better than the experience I had at Lehman's Garage when I lived in Minnesota

I brought my car here to get my driver's side mirror replaced. The replacement did not cost too much and they were able to get me in and out quickly. The employee who did it also washed my car for free! All of the employees were very professional and courteous. I left pleased and satisfied.

I was not the easiest of clients. I am not a mechanic and didn’t understand much. Yet Yvonne and Frank, at Camelback Collision, kept working so hard, remained professional, and educated me every step of the process.

I thought the body work on my Jeep was done well. But who puts a "new" part in and it's missing 2 out of 3 bulbs? ! I had to buy a bulb for right sided brake light and a bulb for same side reverse light. Not a very professional job at all especially after charging top dollar for a new part!

I really don't know anything about this Collision Center I use the Enterprise office that's located there that does a lot of rental business. The staff is friendly at Enterprise and managers a good guy.

My service advisor Patrick Randolph was great and the repairs were done very quick and to perfection. Just wanted to thank everyone who worked on my vehicle for a great experience. I’m 100% satisfied.

Currently they have had my car for 10 days and not worked on it yet. Also did not inform me of any updates and when they did, they called back to tell me they mistaked my car for a different Honda, and that it would take an extra few days then what I was told. Called and asked if I could get something out of my car and the worker would not stay an extra 5 min to allow me to do that. Very bad service would highly recommend taking care else where. They have been very frustrating.

My car came out better than when I took it ofc the showroom! Was expecting to pick it up in 3 days and got a call come pick it up now! So impressed with the customer service! Thanks guys

Worst customer service ever, they take your keys so they can move the car to the back of the building for inspection where you are Not Able to see your vehicle! Which I find really odd! They can do whatever with your car at these exact moments

I love this place when it comes to fixing my car I have been there a few times with my 2017 Honda Civic due to some people don't know how to drive and hit parked cars I always work with David, tho are first time meeting I was not the nicest lol but the second time around David really got how it was stressful having kids and no car and did a great job on helping me thank you

They asked me to go there for nothing.they have Ridiculous customer service I asked for the same guy I spoke to him the other day they asked me to wait I asked them over and over to he comes.sitting for long time for nothing each time.

Great customer service. Estimator was extremely helpful in explaining the breakdown of the vehicles repair needs. Was in and out in about 30 minutes and extremely satisfied as well.

Had a very good experience between Geico and Camelback collision. The body and paint work seems very high quality. You can't tell my car was in an accident, which is what's most important to me.

So yea this is my second time coming to this location and always leaving with something new damaged. First time my front bumper wasn’t clipped in all the way second time they damaged a inside plastic panel and for some reason they don’t like taking responsibility even though they have had the car the whole time and take pictures of any prior damage. The ending inspection really has to step it up and actually care what they look at as if it’s their own vehicle. They get paid well after all.

Mariah was so absolutely helpful and friendly. As soon as I got there she was joking around with me and walking me through every little step so I felt comfortable with what was happening. They did such a good job repairing my car that I almost cried
looking at it! Thank you guys so much!

Every person I interacted with was amazing. My assigned contact Ivone was fantastic! She texted me updates and was a pleasure to work with. My car looks amazing and their rates are fair and transparent, there is chartbin their lobby if you want to check them out. Also my car was ready early!

My daughters car was rear ended and she was due to move out of state and start a new job in the next few weeks so was on a tight timeline to get her car repaired. David Walter was the best. He communicated with us daily and always informed us of the next steps that needed to be done. I know we drove him crazy everyday with emails and voicemails and he always replied in a prompt courteous manner everyday. I know him and his team went above and beyond to get this done on time. I would recommend them to everyone. The repairs are great (this was a brand new car with only a few miles on it at the time of accident) The car looks wonderful, you wouldn't even know it was in an accident. David, thank you so much for your professionalism through all this and for your human side handling our anxiety. Thank you for a job well done! Again, THANK YOU ALL at Camelback Collision, you are very appreciated!

This is the worst customer service I've heard of. My daughter's boyfriend (here military leave) took his vehicle there on February 8th, was told it would be done on February 22nd. He made several phone calls and left numerous voicemails to get the status of his vehicle, which nobody returned his calls. He had to ask for an extra week of leave to wait for his car. Camelback Collision was advised of this. He called AGAIN on the day his car should be done and they wanted him to leave a voicemail for "Mariah" AGAIN. He said no, he had already left several. He ended up talking to a manager. The manager said his car was declared a total loss on February 15th, a week prior to his pickup date. Nobody informed him or even bothered to call him back. So, he wasted his money and time for a week for absolutely no reason. If I could give a negative 10 rating I would. Not only has this collision center lost business from anyone we know but the dealership list out on the purchase of a new vehicle for him. If they had let him know on the 15th, he could have bought a car from Toyota, instead, he is driving a rental back to his Air Force Base. I will be sure to let everyone I know, not to ever do business here.

This center and manager J. Pena is actively working in collusion with Commonwealth Insurance to defraud Black people, charge fees that they pocket as well. Due to my complaint to the Attorney General, there's now a full investigation occurring.

I have made inquiries to Toyota Corporate as well for an internal investigation.