Casey's Auto Repair, Prescott AZ

GREAT PLACE FOR YOUR INTERLOCK.
Did a great job. It's INTOXALOCK and the device itself isn't very appealing to the eye. However the device is on point and I've had no issues. Do not fall for the appearance of the device. And stay away from SMARTSTART it will drain your battery which messes with your calibration and it just effected the entire mechanism.

Casey's Auto repair placed an auto lock devise in my vehicle. Upon removal, they did not replace the ignition/steering column covering.
After placing a new battery in this vehicle, (the truck has not been driven since the removal of the devise) the truck losses all electrical power, stalls intermittently, while driving. I must stop and turn the ignition to the start position, then the truck starts back up.
I called Casey, to speak about the issue, he informed me that Casey's Auto Repair did not perform any actions associated with the steering column or electronics. Casey then suggested (very quickly), someone attempted to steal my truck. I did mention we have three security cameras (not to mention my adjacent neighbors’ cameras) which did not record any suspicious activity.
After some rude, belittling words, I informed Casey this truck is the lowest valued item in our parking lot. We have 16 vehicles (many valued more than $50,000+), construction equipment, trailers, and thousands of dollars’ worth of miscellaneous items in our parking lot/yard.
Casey then proceeded to use profanity and hung up. Casey appears nice, though will not accept accountability.
I have followed up with Intoxalock Ignition Interlock, whom Casey's Auto Repair is a authorized Intoxalock installer.
I will also file a case with the Better Business Bureau, as well as all consumer advocacy organizations.
Please use discretion (as with any business) with Casey's Auto Repair.

Zero stars. My problem here is they did “work” I specifically did NOT ask for. Before dropping off my vehicle, I called and explained that my vehicle had trouble starting (jumping the battery seemed to fix it, until it didn’t). Turns out it wasn’t the battery and this was info I had BEFORE dropping it off. Casey explained that the interlock device was installed incorrectly and most likely was a loose wire. He was right. I didn’t drop it off to have THAT fixed. I wanted the device removed, which he would charge $100 for (this was discussed before dropping it off). I dropped it off telling him I would have to find a very specific time to remove it and install a different company. While it was there, I gave them updates on what was going on with my schedule and plans. Never ONCE did they mention a “storage fee”. I told them not to fix anything because I didn’t need it fixed - there is nothing to fix. I wanted it removed, which Casey very arrogantly told me they would see me back there since the company they install is the best there is. I went to pick it up and guess what? I had a $100 bill. For what you ask? For “fixing it”, right after he told me there was nothing wrong with it. After I pointed out that I DROVE my vehicle to the shop, he said “fine. The $100 is for storage”, which again, was never mentioned. I paid it, very unwillingly, and as I left he said he hoped my battery wasn’t dead since he left my interlock plugged in the whole time (this device drains your battery). Worst “service” I’ve ever had, if you can even call it that.

Also note: the arrogance of Casey is seen in other 1 star reviews. I’m not alone in his response. Get things in writing with him, or just stay away. I’d just stay away. He is NOT the “best in town” for anything.

They did a great job on my 69 Ford p/u. Will be going back for a couple more things. Anyone needing classic truck or car service, take it here.