Champs Sports, Tucson AZ

Jocelyn was very amazing and super sweet and helpful! Our package never arrived after we ordered in-store and she helped us figure out what steps to take next. Thank you so so much. We appreciate your help!

Love the selection of footwear. I always walk out with a few pairs of sneakers.

Nice and friendly staff. I bought a sweatshirt too small for myself and they made my exchange so quick and easy.

Salesperson was great. He looked for item that I needed in the unopened shipment and found what I wanted.

I purchased a pair of shoes last week, returned home, tried them on only on my carpet and realized they were too small. I immediately brought them back and was denied a refund by the manager Isaiah. With a rude tone and attitude, he insisted I had worn the shoes and was trying to swindle them out of a refund. He proceeded to gas light me and tell me I had clearly worn the shoes when I absolutely had not. He refused my refund and mocked me for trying to return something I had "worn". Maybe Champs isn't checking the quality of their shoes before sending them out (honestly I barely even noticed the slight bit of dirt on the bottom. Guess cleanliness isn't the stores best policy), but this experience was unbelievably rude and showed Champs couldn't care less about the customer. Not only did I not receive my money back, but I left feeling mocked, made fun of, and not taken seriously.

Staff nice, helpful and friendly. Got what I was looking for. Crep eraser works great! Thanks for the recommendation