Chas Roberts Air Conditioning, Inc., Mesa AZ

These guys are such crooks. The plumber wanted to charge me $140 a hour just to diagnose the issue when the the problem was just a closed valve. The crook charged me $100 to open a valve. Definitely do not recommend.

Absolutely a terrible HVAC company to deal with. I purchased a new Fulton Home last year, and Chas Roberts did the install. We have had multiple issues with the system in this short period of time, they come out and claim to fix the problem, but then the same issue happens again. Last month our unit shut down and it took them 1 1/2 days to respond. The technician supposedly fixed the problem, then last week the same issue happened again. I was told it would take two days for service. I was irate, and asked for a supervisor to call me. No one ever called me. I had to hire another company to come out and get the unit running again. Last night another issue and it shut down. Many of my neighbors are having the same problem with this company, and now we are being told we can't get service until September, which is a week away. This company should lose their license and the Registrar of Contractors needs to shut them down. Sharing equal blame is Fulton Homes. Shame on them for hiring such a horrible HVAC contractor. They should have zero stars but Google required me to at least pick one star.

This is by far the worst of the worst. If I could write a negative rating I would. This company needs to be shut down. Not only are the techs not trained they are so inconsistent with what goes on with their repair. They have been out to our home 8 times in the last 5 months and see about 10 different techs. Not one of them can fix the issue of the AC unit, coils freezing over. They will explain the work that they have done will fix the issue however when they leave the temps rise right back to where they were. The ONLY reason why they are being used is due to the warranty that is in place. We call to schedule another "Service Call" we have to re-explain the issue every time. Notes, notes, notes! Either fold and go out of business or figure it out and train your techs!

WORST AC COMPANY TO EXIST! If I could give negative 5 stars I would we had an emergency our ac went out and it's 110 degrees outside and inside our house is 98 degrees I called chase Roberts stating our emergency and how we have children in our house and a heart Patient the customer representative nor the manager cared to help us we stated how hot our house was and they showed no remorse I would told by a woman "to make an appointment for Thursday it's ok" who says that it's ok for your house to be almost the same temperature as outside for the next two days no heart or remorse THIS COMPANY IS OK WITH THEIR CUSTOMERS THAT HAVE A WARRANTY TO DIE FROM HEAT EXHAUSTION SICK COMPANY THE BBB NEEDS TO FIND OUT HOW THIS COMPANY WILL LET KIDS AND A HEART Patient SUFFER IN A HEAT DONT GO HERE SAVE YOUR FAMILY AND CALL ANY ONE BUT CHASE ROBERTS NO WONDER THEY HAVE 1.5 rating and they very other ac company is 4.0 and up in ratings

Chas Roberts installed our AC in our new home. After dealing with them for three years and having parts replaced and the system barely could keep my house below 80 in the summer, I called valley AC. They did a fantastic job and showed me how bad chas is as a company. I would safe yourself a lot of trouble in the end unless your planning on during them u will never get them to do anything. I paid 1300 to repair damage done by the techs and poor install of the unit that was 3 years old. What a joke. Call valley AC. Very professional and honest.

Avoid this company at all costs. All of the other A/C contractors in Arizona nicknamed this company “Chainsaw Roberts” for a good reason. If they are the installer that your new home builder uses, walk away and buy a home from someone else. I’ve had to come out of pocket thousands of dollars to remedy all of the issues that this company created on our installation.

Vague and not correct invoice. Technician doesn't bother to call 30min ahead, like they tell you on the phone. They make you wait on hold.

The flex duct kings of Arizona. Causes nothing but unit problems, of which they charge an arm and a leg for when they come out to fix. Even when the problem is the one they created with poor designed duct work, they won't acknowledge it was their fault. Don't trust them.

I did something that seems so unlike me. The installers came to my house to replace one of my two 16-year-old central air units, and I sent them home. They had come out with a 3-ton unit, with the price I had been quoted for a 3 1/2-ton. This was the last straw in a series of changed stories from Chas Roberts. And a 1-star review is also very unlike me-I try to look for the good. But the more I think about this the more convinced I am that I was being taken for a sap.

I tend to be a trusting guy, and I'm a little embarrassed to confess about how long they were able to string me along, but I'll spit it out here.

Here’s the story: They came out in September for a repair. We did the repair, but decided it was time to replace also, and they would let us apply the repair cost toward the replacement. So we called them back in November to measure for the install. That's when the inconsistencies started. "Oh, it's the north unit that needs to be replaced, not the south unit. We must have had a miscommunication. " I was skeptical. It was the south unit that wasn’t cooling adequately. He said that was because of the clogged filters, but it was the north unit that had the leak. OK, I let it go. Then we had an issue with the tonnage. The existing unit was 3-ton, I wanted a bigger unit because when we have a houseful of guests, the existing cooling hasn't been keeping up. They told me that going to a larger unit would require a $180 permit fee to Mesa. Even though that didn't make sense, I bought the story. Still, I told them no difference, I wanted the larger unit. Then he hemmed and hawed some and told me there was some technicality that in this case I wouldn’t need the permit. Anyway, my trusting nature was carrying me through until the installers arrived with the 3-ton unit. I asked why I was getting a 3-ton unit for the price I was quoted for the 3 ½-ton. Well, it had been sixty days and prices have gone up. Nope, cancel this install. I’m convinced at this point that all of the “miscommunications” were simply them trying to trick me into a smaller unit for the same price. In calling other companies, they told me there was no “permit fee” from Mesa for upgrading the size of your air conditioner. I'm getting someone else to sell us the new AC, and I'm replacing the south unit, as that is the one that quit cooling in September.

In fairness, I should add that in calling around for another estimate, it looks like they were giving me a really good price. Still, I'm not going to hire an AC contractor I don't trust.