Chase Bank, Bullhead City AZ

The five stars are for this excellent, well-run bank branch. However, banking consumers beware: Chase Bank has an overzealous, trigger-happy fraud department that reverses totally unsuspicious checks written by average everyday customers with sufficient funds in their accounts. To make matters worse, they do so without any attempt to contact the account owner to confirm they wrote the check. There is evidence to suggest that Chase's cavalier approach to fighting fraud can sometimes result in even more harm to the average law-abiding customer. I strongly recommend avoiding Chase Bank.

The worst business ever they hired me as security guard contract employee and I had to work outside in the 126 degree weather when the COVID started then after almost 2 1/2 years when they weren't over run with people and not social distancing anymore they told my company they didn't want me there anymore because I had bad hygiene but it was 118 degrees and humid and I was sweating of course and nobody cared even though I was told by the manager right before this keep doing what you are doing good job. So now they put another guard there that stays in the air conditioned building all day and then lie to all the patrons that asked where I was that I retired so I don't think they are trustworthy or ethical

Love Chase Banks! I use to bank at Wells Fargo and so glad I switched. Everyone at chase has great customer service and they never pressure me into opening up another bank account or line of credit. No matter what chase bank I go to they always help me out with my banking needs.

DO NOT USE THE DRIVE THRU ATM MACHINE TO WITHDRAW MONEY! THE MACHINE DOES NOT WORK!

I tried to use the machine to withdraw a good amount of money on a Saturday evening and the machine counted the cash but never opened and dispensed the money. There was no warning or sign saying the machine was having issues with withdrawals.

I called immediately after it happened and waited for an hour to get someone on the line to only be told I would have to call the Claims center the following morning. I called the next day and made the claim and they reversed the charge and said they would look into it.

It’s a month after and they have now reversed the payment and I’m fighting to get the money back.

I’ve never had an issue with any other ATM since I started banking with Chase 12 years ago. I have a coworker who owns a house in Bullhead and goes once a month out there. The same thing happened to him a month prior but for only $50 bucks. I bet we’re not the only ones…. There’s definitely something shady going on. Whoever is checking the ATM is obviously not being honest.

If you need to make a withdrawal take the hit for a service fee from a different ATM or drive to the other Chase a few miles away.

I hope I save someone else the headache, and if this has happened to someone else who’s reading this, please take the time to leave a review.

There’s obviously something strange going on at this location…. I hope it gets resolved before there are more victims.