Coconino County Health and Human Services, Flagstaff AZ

I went here desperate for rentals assistance because I was close to eviction. Firstly the woman insisted that I receive child support for my child when the father of my child and current partner was sitting right next to me. Secondly, it seemed like the woman didn’t want to help me in anyway. Lastly, she said I made too much money, when my paystubs clearly stated that I didn’t. Never coming here again.

Just because I experienced rude customer service over the phone I felt it was my duty to report this lady because I can't stand when a person who works for public service acts like God over the phone.

Last year, I tried to speak with an employee about ordering a corrected birth certificate. This lady (supervisor, so she claims and claims to be the only female in the office) had sent me forms to fill out. I had already sent in my money orders. So I called this office and asked the lady a question about the forms. Then it gets ugly, I told her I had sent in my money orders already. She says no we don't have them. I insisted it had to be there, I had spoken with a lady. She continues to tell me we don't have it.
I asked her can I speak with somebody else? The other lady that works there? I'm the only lady here and another employee. I said can I speak with him? She says no I'm here. Well can you ask him to look in folders that might have my name on it? We don't have anything with your name on it. Can I speak with your supervisor? I am the supervisor. Can I speak with somebody else other than you, you aren't very helpful.

We can't help you at this office. You can go to Phoenix. That ended our call.

So I tried to call the Phoenix office to report her but they couldn't do anything.

Here is the sweet part of the story. Guess who calls me three months later?

Hi is this Tisha? I have your money orders here. I'm still waiting on your forms.

I answer, "you don't remember me do you? I tried to ask you to look for my money order and you accused me of saying that your office doesn't do any illegal activity?

I got a huge resounding, "OOoohhhh".

I could've lit into her but I didn't. I only do it now because of justice and I made sure I got my certificates in the mail. Record time, imagine that.

I never got an apology.

The guy at the front counter hates his life, he asked me a question and I answered and he replied YES IS THE SHORT ANSWER! Shouldn’t treat people In need like trash

Never answer their phone when you walk in and see lady just sitting there ignoring calls

When attempting to work with this organization, I've found them to be lazy, inept, and have very little experience in the fields they try to oversee. When you question their methods with real and in depth questions they get whiney. I challenged them on a requirement, and they complained that they had to put in 8 hours of work to find the answer. This is what you pay for in taxes?

Just received a bicycle from thier bicycle donation program as to help me get to work and back. Thank you Tracilynn Carl for the assistance. Very appreciative.