Copper Springs, Avondale AZ

My son Sean Carr was at your Avondale facility. Yesterday morning I found out you discharged him at 6am w a bus pass. My son is mentally challenged and is now missing.

Apparently I have to say I’m suicidal to get treatment for detox here. This place is a joke.

Don't go here for detox all they did was drug up my brother on medications and were supposed to send him to another facility but made me go pick him up and cut him off straight cold turkey from the drugs and put him out like nothing.

Well so far my experience with this place hasn't been the greatest. Tues night I was there with my husband who was checking himself into detox. We had been there for 6 hours already and he was still waiting for his bed assignment when I finally left at 9pm. I asked my husband to call me and let me know details about phone calls and visits in the morning so I could visit and talk to him. Well hes now been in there as of today 4 days and I've called 15 times in the last 4 days and left a voicemail every time I've called and I have yet to have a phone call back from staff or my husband. It's not like I can just jump in a car and go down in person anytime I want bcuz I happen to be homeless and I don't have transportation. Or I'd have been down there by now demanding some help or answers. It's ridiculous that they say they check the messages several times a day and the patients get them. Yeah right! If that were true my husband would have called me by now. So here I sit still waiting to hear from someone wondering if my husband is even still alive or if they let him just leave and never said anything to me or whatever. I really hope that my husband's care while he's been there has been so much better than this experience I've had. So since it seems the staff is incompetent and can't seem to take 5mins out of their time to return a phone call and or pass on a message it looks like I'm gonna have to spend money I really don't have on a Lyft to go down there bright and early tomorrow morning to see what the hell is going on and try to visit my husband. You have no idea how frustrating it is to be ignored and not know if my husband is even still alive.

Don’t go here for detox. They are not equipped and leave you in a locked “safe” room for hours. No medication, bed, or water. Waited 2 hours after being told they didn’t have a bad for me for them to tell me transport to the ER would be there in 90 mins. Trying to get help shouldn’t mean you don’t deserve human decency. Someone checks themselves in and you can’t then let them leave and find a place that can.

My son was sent to this facility and brought all his medical and school records, and Coppersprings LOST everything. Now my son is unable to obtain services as there is no records available.
It's one thing to address mental health issues, but to add to someone's problems is disgraceful. I wouldn't allow anyone I know to go there.

I am concerned about the amount of 1-star reviews; I wonder if the CS west location is being confused for the east location which does not have a good reputation.

I think it's important to note that any mental health facility is dealing with people who are experiencing deep emotional pain, confusion, lack of mental acuity and often anger. That's a difficult mix to handle no matter who's on staff, and not everyone has the right personality to manage that challenging environment properly.

I'm not saying that the plethora of complaints have no validity, but it's important to consider the source of the reviewer. If you're not feeling well mentally or emotionally to begin with how can you be objective with an opinion? Food for thought.

For my stay at CS West overall it has been a 4-star experience. The staff from intake to the doctors has been positive; everyone has been kind, helpful and upbeat.

Compared to most other facilities there is quite a bit of freedom here: Access to cell phone, smoke breaks through the day (if you're a smoker) and outdoor area, great showers and a clean, well maintained facility.

The only reason I didn't give 5-stars is the food - it's horrible, and they're very stingy about portion size. Most people leave the cafeteria feeling hungry.

For an overall experience I'd consider this place safe and worthy of getting the first stage of help.

Absolutely awful facility staff is extremely rude and unprofessional.they sit around gossiping and eating not doing much.so far we've been here 4 hrs and he hasn't even been assessed and we were the only ones here. I was in the waiting area in back with him and he was massaging my shoulders and kissed me and they came in the room very aggressive saying I had to leave because he was massaging me. Instead of letting us know the rules and that he couldn't massage me. We've never been here before. They said he was next to be assessed but I've been watching them skip over him and assess others. We will never come here again if treatment is needed. For anyone needing treatment crossroads is amazing so friendly so caring and positive staff! I would steer clear of this facility. Very negative team.

Stephanie the PCA from meadows unit really made all the difference being a patient here. She truly cares about us getting better, she treats us with dignity and respect and goes above and beyond to make us feel comfortable. She understands us and treats us how she would want to be treated. I had isssues with Carl who was disrespectful towards us but the supervisor listened to our concerns and moved him from our floor which I absolutely loved that the supervisor listens to our concerns. If you file a grievance they will listen and take action to correct it. So I give this place a 4/5 stars. Thank u Stephanie for everything you do to make it easier for us to be here.

I really have to give the comfort of my stay to a staff member/tech named Stephanie Barr! She made sure that I had absolutely everything that I needed and her professionalism towards me and the group was immeasurable and nothing short than great!

I'm glad that you have staff members working for your company such as Stephanie Barr!

You’re stuck in a small cold room with no phone and nothing to keep you warm when you first come in.you have no one to talk to and you spent your first 24hrs of your crisis all alone being watched

They need to work on discharging people.what good does it do if someone gets detoxed and then ends up back in the same bad situation? They have no resources set up for discharge. The place is nice and all that but it won't help you get sober if you just leave there with no plan. What does your discharge person actually do? They didn't help my son because they told him they were getting him on ahcccs and they didn't then he begged for a rehab and when they sent him to one they didn't make sure it was going to work they just gave the name and location so when he got there they didn't keep him. We are going to be right back where we started. I guess copper is just looking for revolving door clients but there are enough addicts to keep them busy.how about an exit plan?

Do not gp here. I came for detox. The psyc Dr. Looked at me for 10 seconds and said she thinks I have had a "hard life" and put me on Depakote 1500 MG I have never wanted to kill myself more than I do now. I have never planned it in as much detail up to this point. I can't stop crying. Planning my own death is the only thing I can do.

Scary place. People I know just went there on a tour and got locked up for hours against their will.

Copper springs was a lifesaver, literally. Staff and accommodations were excellent. However, the intake process was absolutely horrible. Took 9 hours for me to get a bed. All the while sitting in a small cubicle alone for hours. It felt like torture. Something needs to change there.

Don’t even try and get ahold of your loved ones or check on them while they are there. I’ve called 6 times within the last two days and I’ve been sent to voicemail every single time! Finally my most recent voicemail (still haven’t heard back) I put my foot down so let’s see what happens. All I want is to check on said loved one. Do better, Copper Springs. I will not recommend you to anyone I know that is struggling and needs help.

Helped me greatly with my mental health issues. You get to keep your phone and smoke. Going back for outpatient.

The front desk staff is friendly. The lobby was a mess. But it was nice that they do let you eat inside while waiting in the lobby.

The patients need to fill out a stack of paper firsthand. The questions on the administration paperwork are so repetitive. I don't think my son could have done this by himself.

Definitely, if you have a loved one dealing with anxiety or depression please come with them and walk them through the process.

I feel like the front desk can explain a little better how the process goes but instead, she freaked out my son by explaining to him that once he walks through the double-sided door there was no turning back. I mean, he's of age, but who wants to feel restrained, right?

Be prepared to wait for a while. We waited over an hour, and finally, when the nurse came out and checked my son's vitals. She went over his paperwork.

Well, since my son checked off that he had COVID-19 like symptoms. He couldn't get admitted without showing proof of negative test results.

So it would be helpful if they had a way to test the patients for COVID-19 there instead. But they don't.

For us, by this time it was midnight, the only place to get a test was at the emergency room. So imagine how much more time we have to spend there at the ER. What a nightmare! They should be able to accommodate the patients here to avoid these types of issues. This really can discourage a patient from finally wanting to get help. Please coach your front staff to be more proactive and go through the patient paper to relay any escalated issues to avoid having to wait for nothing.

You need to make Sure that you diagnose people correctly or You will be in a court room for misdiagnosis. My attorney is filing papers.