Copper Star Coffee, Phoenix AZ

Good food and decent coffee. My experience with the staff was weird to say the least. I tried to ask the person taking my order what the best bagel was and they literally just shrugged their shoulders and had no response. It made for a very awkward interaction. The person who brought my food out also had the personality of a rock. Why does the staff here seem so un friendly? It’s bad enough that I will not return.

I used to love Copper Star but it has gone way downhill.

I have celiac disease and used to love going here for their gluten free pastries but the last two times I have been here, I have been given gluten pastries. I'm grateful I had the insight to open these up to confirm what flour was used before I ate them because I don't just get an upset stomach. I end up in the hospital. Both times my order was taken by two different staff that were either high or intoxicated. Their eyes rolled back in their heads and today, the girl that took my order today was tripping backwards, eyes dilated and rolling and couldn't complete a full sentence.

The coffee used to be amazing. I actually like the taste of coffee and I enjoy it with a little bit of milk and some light syrup. Lately, it has been overly sweet to the point that I cannot taste the coffee. I have even attempted to ask for half sweet and it is still too sweet.

I don't know if the coffee shop is under new management or ownership but I miss the Copper Star I've been going to for the last 8 years. It was so consistent, I always got exactly what I ordered and the staff weren't almost tripping over into my car. I'm bummed but I have to find another spot.

Believe it or not, best bagels in town. Every Saturday morning I pick up an egg and bacon bagel sandwich for breakfast, and a iced latte. Amazing coffee drinks as well. Drive through is always busy but very efficient.

OMG this place is the best on the planet!
Coffee is spot on great as are the employees! I can't say enough good words for this place

I love this place. The staff is always nice and just the best. Also coffee and bagels are delicious. Thanks to everyone at Copper Star for great service!

I really want to like Copper Star as I live in the neighborhood behind it, but after 2/3 years I'm walking away, and the main reason is due to customer service. It's unfortunate, because while it's true that so many people that work there are so kind and welcoming, there is one girl/person (I hate to assume gender, but I don't know their name) at the cash register who is just not that at all.
I went in today and ordered just under $30 worth of food, and greeted them and asked how they were; I was responded to with a curt smile and silence. Okay, cool, moving on. I give my order, which is kind of a rocky experience. I then wait 30 minutes, which I'm not sure is reasonable or not for 3 breakfast sandwiches. Outside, I notice that one of the breakfast sandwiches isn't toasted, and the tomatoes on it made the bagel very soggy.
This is just one example, unfortunately, among a myriad of examples including poor service, incorrect orders, and extremely long waits.
I understand this is a popular place, so my review is likely meaningless. But after reading similar one-star reviews with content like mine, I'm hoping the owner (who I've only ever had positive experiences with) is made aware that this is a real trend, so that they can work with their employees towards some kind of solution to this issue.

Good coffee, pastries, breakfast sandwiches. Genuine and chill staff. Super LGBTQ friendly. Would go out.of my way to come here.

1st time and it was a good coffee. I got a iced caramel latte. The drive through was quick. The lady was very nice. I will def be back next time I’m in town.

Delicious bagels, smoothies, and baked goods. The handmade bagels are the real highlight here. My sundried tomato bagel was made with actual tomatoes instead of just tomato flavoring. I'll definitely be back to try more bagel flavors!

Every single time I go my drink and my food order taste completely different. I order the exact same drink every-time I go (green tea chiller with oat milk) and some days it’s wayyy more red, some days it’s wayyy more blue. Some days it is gross and some days it’s the best thing ever. Same with my sandwich, some days it’s cold some days it’s hot, some times it’s good sometimes it’s really gross. On the days things are good they are VERY good, but it just feels like this place has no consistency what so ever! Feels like every worker makes things their own way rather than following a system. I’ve talked to multiple other people and they’ve had the same experience of extreme inconsistency! Also, have had some experiences of staff being bland and borderline rude.

Very delicious bagels and one of the best coffees we had during our stay. The staff are friendly and the coffee shop has multiple breakfast options to meet anyone’s cravings.

My daughter and I just moved to the area. Went to get coffee and a breakfast sandwich and was not disappointed. The staff was helpful and our items were a perfect 10. We definitely will be back

This has become one of our go-to spots. Great coffee and the bagel sandwiches are legit! Closest thing to a NY BEC you can find.

We loved it so much we went twice in two days!

A personal favourite was the sun-dried tomato bagel and pesto cream cheese

I love This place! Everyone is always so smiley and really their energy is contagious. It’s not always easy to be happy or look happy at work so I really respect it! Also, they are so organized and come to your car to take your order or you can go in. They are constantly checking on you to see if you’ve been helped and there actually seems to be enough workers! I think a lot of other small businesses should look to copper star as an example!:)

Great staff! Always an amazing selection of pastries and treats. Space inside and outside, with a shady patio and misters.

Update: the same person forgot to make my smoothie twice within a matter of 10 minutes and had to be reminded twice to make it until another employee picked up the slack and made my smoothie. Had to ding them one star for service. But I know they can earn it back, so I'll keep coming

Probably in my top 5 little coffee shops I've ever been to. The baked goods, especially their specialty - bagels - are all world class