Costco Wholesale, Surprise AZ

I usually only visit this Costco when I'm visiting my grandma and everyone wants pizza. Costco has great pizza and yesterday was even better cuz it was loaded with pepperoni. Also got gas there're lights to let you know a pump is open it's a nice touch. I have trouble seeing around the cars to know if the pump in front is open so the lights are a big help.

I understand return department most likely deals with the worst side of customers but it doesn’t mean you have to automatically have a poor attitude/customer service! Find a new department if you hate it so much!

Very clean and organized! The people could be out on the floor more for questions but other then that it was good

You go to cosco to get the best deals and ran into the water softener stand, they came out gave me a quote. They should be ashamed to be selling such a system at a very expensive price for such a standard system. Got a few other quotes and wow $8000 from cosco. Shame shame had Dignity Plumbing come out and provide a system at a fraction of that price and better quality. Makes you wonder what else they sell that is more expensive than others.

Even when the store is closing, employees are FRIENDLY, ASSISTING WHERE NEEDED, and GENUINELY HELPFUL! THANK YOU!

I Came Grocery Shopping With My Niece And Great Nephew's. Yup Definitely Got Hooked Up With A Complimentary Scooter To Ride While Shopping. I Always Have Liked How You Can Get Almost Every Thing @ Costco. Oh Yeah This Costco Didn't Have Any Bagels. We Did Find Everything Else We Needed Or Wanted. We Also Loved The Food @ Food Court. Oh Yeah Even Though Are Order Was Lost While Using The Automated Kiosk And We Had To Wait Until We Realized They Lost Our Order. Yeah No Apologies Or Anything. I Say Come But Be Careful When Using The Automated Kiosk When Ordering Food. Oh Yeah Hopefully They'll Stock Some Bagels. Yup Definitely Good Luck.

Visiting from out of state, and it's amazing how much the people of the greater Phoenix area love thee big box scores. I've been to the Costco in Scottsdale, North Phoenix and Surprise and they have all been busy during the day.

This Costco had what I was looking for, and the lady in customer service that helped me out was extremely friendly and competent. It really was a pleasure to have her help me.

I’ve lived in Arizona all my life! I’m fifth generation Arizonan. This Costco is terrible! EVERY single time I go to this Costco I always, always get people at the exit door literally go thru every item I bought and counts it. And the next time I go I’m going to record how they check every minority’s receipts and it’s only minorities. I have an executive membership and I’m so upset that they treat me this way! And yes! I know they’re suppose to check receipts. But when they don’t do it to EVERYONE and only a “select” few, it’s not right! DO BETTER COSTCO!

As always in Costco, it's difficult to find things. I didn't find baking soda. It's unclear where the line is for self check out.

This place is crowded! Shoppers will run into you with their carts and they don't care if you have kids with you. Store is your average Costco.

BUSY! Layout is different from the store I usually go to, so it took me a little time to find what I was looking for. Clean store!

I had my Vietnam CB hat on and a couple in front of me paid for my load about 156. Merry Christmas to me!

This is a very nice and newer location. I have been here once in September and once right before Christmas. Both times, the staff was honestly so nice! The time before Christmas was a mad house, and the staff kept it together! I give great thanks to all! You are all Rockstars! Cheers and Happy Holidays!

Normally I love COSTCO, but process at checkout we're different than posted.because they dumped things together were different sizes.and prices. I drove 70 miles to be disappointed.

Pepperoni Pizza is heading downhill.pepperonis shrunk and they’re not covering the dough as before.

Today my work had a Costco Christmas Shopping event. I went with my wife and her cousin. We had so much stuff to carry out and it was incredibly daunting to think of loading up my 85" Honda Civic with 9 Carts of items! But have no fear because Costco employed the likes of Tyler Harold and Rob
Martinez! These two guys were absolutely the best! Helped my wife and I load up our Vehicle with zero complaints. I even attempted to tip them and they graciously declined.

So Thank you Costco but more over THANK YOU Tyler and Rob, oh and special Thanks to Chris our Cashier! You had Graceful patience with all our items and made jokes around the entire time. I want the management team to know I will ONLY shop and get gas from this Costco because of these 3 Employees. I will refer everyone to this unbeatable location!

Food court needs improvement. 1.5 hr wait for a box of pizza. Waiting times arent disclosed until you ask someone. System should warn buyer of wait time before purchasing

So nice to have so many checkouts open, wait time very short. Clerks so friendly and smiling.

Tracy in customer service was extremely rude and was talking to me like I was dumb when I was trying to return a battery after physical battery was on it just from sitting in my vehicle. Was told that I can return for a refund without a membership as I cancelled it in sep but she refused to help me at all. Customer service should help customers by going over ALL possible solutions to resolve an issue not just refuse service.