Coulter Cadillac Tempe

My car has been into service for over 2 weeks. But every time i called they are professional and willing to find out what is going on with my car. The lady that picks up the phone is very nice and willing to help the customers.

I loved this Escalade but it was not available by the time the store was able to get a hold of me. I really wish car dealers would have more cars available to look at.

Went to pick up some delicious buttery wax for my vehicle extremely friendly and nice and yes I had a small problem with my beautiful car and they're going to fix it for free that's what I call excellent customer service thanks for taking care of me Tempe Autoplex Coulter Cadillac you're the best

Took wife's 2012 SRX in for recall. While car was there they performed complete diagnostic inspection of vehicle. Sent us a list of issues with an estimate of repair costs to be 2100.00. One of the supposed issues was a bad ECU which cost over $800 to replace. We refused the suggested repairs. Found a YouTube video on how to RESET ECU which took all of 10 mins to do! SYSTEM IS BACK TO NORMAL!
BE AWARE!

If you have never had a great care repair service - then you never have been to Coulter Cadillac Tempe! I would recommend them to everyone - they are great to work with and very efficient! Have been going there for 12 years with no bad experience.

Worst dealership ever brought my vehicle there a few times and every time I picked it up, there was damage to it, service managers are super rude and called me a scumbag because I’ve made a complaint of the damage the technicians made to my car, he should be fired for treating customers this way, there customer service sucks.make sure u look over you vehicle before taking it out of there.this dealership is known for damaging peoples cars… look over you vehicles people they are the scumbags for doing this to people and Denying service. SCUMBAGS SPECIFICALLY THE SERVICE MANAGERs….

Had to bring my Caddy in for an important service milestone. Started off by making an appointment with Britt. Super helpful with getting me in ASAP. I was originally quoted $780 for the service, a lot, but has to be done. Brought it in half an hour early because traffic was unusually good that day and asked if it would be ok drop it off early and Victor said no problem. That was awesome. Then he quoted me a way lower price of about $550 which I was very happy with, then was told id probably get it back in 3 hours. Was very surprised, I was sure it was going to go into the next day. Left to do some errands and an hour later was called saying it was ready to be picked up. Phenomenal speed. Then come to find out they washed the car and I'm not sure but maybe vacuumed the inside, definently looked like it had been done. That was the cherry on top. This was my first time at this location in general and everything went great and the staff was very friendly. Good job ladies and gents, I'll be back for my next service.

I felt very comfortable at this dealership from the start. Ron made the whole process a breeze. I really appreciated his honesty and patience with us. Even after we bought the car he continued to be attentive towards us. The finance gentleman was wonderful, also. I did not feel any pressure, and he explained everything in detail. They were both very personable. Overall it was a wonderful experience

Called to get an oil change twice both times I was hung up on by Victor and another employee. Will never be going here.

Drove an hour to Tempe Cadillac to get roof rails installed. Brought Yakima carrier as well so they could reference where rack should be installed. Apparently person who did install had no idea what they were doing, did not install rack appropriately. I asked for Mgr to call.because customer service contact Rick had not idea what he was talking about.
Said install would take 45 min, took 1.5 hours. When I got home carrier didn't fit?
When Joe finally called me back he said if I bring vehicle back they would fix it? I said I wasn't driving an hour each way to fix their mistake. I asked him to call Cadillac Frank Lloyd Wright and he said he wouldn't do that? I said you have a customer that paid over $100,000 for a car and this is how you are treating me? Worst customer service I have seen, espceially coming from Cadillac? I would never buy a vehicle from this location.

Bigger question how did Joe become a Mgr? Simple phone call to Scottsdale would have diffused this.

I guess what it comes down to today is it doesn't matter what you spend on a car, your still going to get terrible customer service.

Angie B.is one of the best service advisors of any dealership/ brand both my escalade and V are well taken care of thanks to her and Coulter and that fact will keep me in the caddy family for a long time.

(wish i could get my 1961 deville serviced too)

Took my very well maintained vehicle in for an oil change.
Soon after… My car started to misfire and the check engine light came on, and would flash going uphill. I returned to their service shop and showed them they had put way too much oil in during the oil change. I was advised none of my cars issues had anything to do with too much oil. Even put in writing their gun was dispersing too much oil, but fixed it going forward…
The resulting frothy mess fouled a plug, caused misfires and lead to a fouled coil.
Wanted to charge me almost $700 to replace the coils. Under $200 on Amazon for the coils and plugs that took me 45 minutes to install. I am no mechanic…
I would not recommend.

Would give zero stars if that was an option. We “worked” with Tim Hobgood (the “internet sales manager”) all day yesterday about purchasing a 2021 Escalade that is in transit to them. Tim sent us over the offer sheet, we even added dealership upgrades to the vehicle and told him we were good to go and wanted to purchase the vehicle. He told my husband he would call him right back because he was going to ask his manager how much of a deposit we needed to put down on the vehicle. We never heard back and I sent him multiple emails and even called and left a voicemail asking him for an update so we could send over the deposit. This was yesterday. Never received a response from Tim so My husband called the dealership this morning and asked for a different manager and was told the Escalade was just sold and there’s nothing they could do for us. Never even heard back from Tim after multiple attempts to get a hold of him and ask what was up. Terrible customer service, I truly can’t believe they would just sell a vehicle out from under us after we told tim that we agreed to the offer sheet and wanted to move forward with purchasing the vehicle.

Couldn’t have been happier with the service! They even wash my car and looked amazing. Coming right in the care of the issues and will change. God is out well on our way.

Easy & stress free. Professional staff. Chris Moore is the salesman who took care of me. I couldn't have asked for a better experience.

I really love this dealership and britt is the best. Just wish onstar was as good! I have another caddy dealership down the street but based on customer service, I gladly drive the 30 miles to Coulter

I bought a new truck here in 2020. I had a decent sales experience and bought at coulter because I heard their service department was great.

I purchased their “bumper to bumper” warranty with the truck.

I called their customer service department and explained I had an issue with an alarm going off inside my truck. When I explain the details I was assured it was going to be covered and they asked me to bring it in for service. I brought it into the service department and the technician explained how easy it was to just disconnect the alarm so I didn’t have to hear that noise every single time I started my vehicle. Seems like a pretty simple task.

The technician returned my vehicle and explained that they were going to charge nearly $200 to disconnect the alarm that was already installed on my truck when I purchased it.no explanation as to what the alarm was Just going to disconnect it and charge me for it because it was aftermarket from the previous person who owned the vehicle.

No regard to my other request while I was there to have my mirror repaired. I was also asking to get this repaired (which I was willing to pay for as it was struck by another vehicle).

Instead of offering to bundle the service or give me some kind of deal, I was just presented with a hard cost to disconnect the alarm that I was told would be covered and also easy to disconnect.

Pretty disappointed that I went out of my way to use their service Department. I guess the Coulter experience is them actually selling you the vehicle but never coming through with the service afterwards.that’s all talk

Instead of helping me resolve my situation they were satisfied with me just talking my truck and business elsewhere. Service plans here are a complete waste of money.

*update* my personal mechanic had this alarm (installed by the dealership) disconnected in about 30 seconds. Free of charge. Coulter definitely tried to pull a fast one on me.

I did get an automated response from the dealership. But that is it.