CVS Pharmacy, Tempe AZ

Worst pharmacy I've ever used. They will screw things up. And they won't care. I feel confident in my opinion here after checking with my insurance, Dr, and another pharmacist.

Mike Sanchez appears to be the issue here. Everyone else, on the other hand, seems quite competent tho, very kind, and didn't play dumb like he. Thank you guys.

As a customer who has been with cvs for years while avidly using my care pass every chance I get, I have never been met with such disrespect and ignorance from a pharmacist named Jessie ray. The first interaction I had with her was on the phone trying to correct a prescription mistake that she messed up. I was given 30 of my 60 pills before the new year and waited til today to fix it. While on the phone with her, she tells me that I have never been to this pharmacy, it may have been a mistake so I give her all of my information and she tells me that the insurance that I gave her isn’t even accepted here? (I just picked up my prescription 6 days prior) so I decide to drive in and bring my prescriptions to the pharmacy where she is hostile from the beginning as I came 20 minutes prior to her lunch starting. I again physically give her my information and she is falsely giving me information that is not on my file. She tells me that I have this insurance I’ve never heard of, than when I ask where it came from she said that they bypassed it to my real insurance which she told me DIDNT exist. So as I’m trying to figure out why I can’t get my prescription she starts telling me to calm down and that I am no longer allowed to get my prescriptions from this location for being rude. I have had nothing but the up most respect for every employee in that facility as I am there 5-10 times a month. Her actions were not only unprofessional, they were unethical, highly inappropriate and misleading. I am not angery at this facility, I am angry and hurt that a licensed pharmacist who has an obligation to do their duty failed so deeply that I felt the need to write this review