Deans Auto Repair, Phoenix AZ

DO NOT BRING YOUR VEHICLE HERE!
I brought my vehicle here because it’s having some major problems. I told them if they can find what is causing the problem and they told me yes they will call me back and let me know what is the source of the problem. About 2-3hours pass I received a call telling me O2 sensor, a hose and another thing needed to be replaced. He said “we should start there. ” I told them what do you mean we should start there? Didn’t you check what the problem was? He had no answer. I was then quoted about $400+ to do the job. I declined because the parts would only be costing about $70 all together if I did it myself. It’s only a 5-10minute job if you have the tools to do it. Very easy job anybody could do. Why they would charge over $400 is beyond me. Anyways, I got the parts replaced and it made no difference. I paid money to find the problem now I’m out $116. I would recommend NOBODY to bring their car here. They will overcharge you and not fix your car problems.

Mark and his crew do an amazing job. Easy going people and will do anything to make sure your vehicle is road safe. Greatly appreciate their hard work, thank you all!

Mark is absolutely, hands down, AWESOME! Billy & George & the crew as well! Honest, knowledgeable, works hard to help out.im a customer for life! Thank you Mark & guys!

I needed some advice on a car i am looking to buy and these guys gave me some great advice over the phone. I am not even a paying customer YET. But the man I talked with was so helpful! 5 stars for good people

Excellent customer service every time I go here. In and out in less than an hour for a oil change. Dean's Auto always does the job right

Don, Mark and George are absolutely the Best! Extremely knowledgeable and efficient. Get the job done right the first time with much lower prices then the other guys. Highly recommend.

Will try and take advantage of you! Quoted $500 for a easy $75 window fix.went there after I had the issue fixed properly and to ask them why they would try and do that to someone, the owner turned super aggressive and almost attacked me and his front desk buddy (who quoted me the wrong price) held him back as I decided it was best to leave before he turned physical.absolutely horrible customer service! No professionalism and just over all SCAM!

Dean's auto Repair is definitely is a one of the top local shops in the area, before I took my truck into deans auto I went to autozone to scan the OBD2 it came up with p0300, p0102 p0171, p0300, So I stopped into deans auto to see what they can do for me, so they pulled the truck into the bay, as the mechanic named Mike was a very honest man as you could tell he was very calm and Collective so I had faith in deans auto well it was something so simple next day came and picked it up running like brand new. Recommend Dean's Auto 100%

I have taken my Camry to Dean's on multiple occassions and I cannot express the relief I feel every time I need a quick service. The last time I went a few days ago, they were able to locate the reasoning for my tire pressure light that kept coming on even when my tire pressure wasn't low in less than a minute and didn't charge me much to fix the problem! I will continue to use you guys for all my service needs moving forward. Thanks again!

I would not recommend this shop to anyone. The main reason is the guy who appears to work the front counter. I was told his name was Joe. He is rude and I got the impression he is dishonest. I took my truck in for a guy who was interested in buying it, to have it inspected. Our arrangement was that I would get a free inspection that he would pay for and he would find out if the truck had any major problems before he bought it. They did not do much of an inspection, but when they were done I asked for a copy of the report. Joe said I could not have one because I did't pay for the inspection. Joe had no idea what our deal was and decided he would make his own rules. Thankfully the shop foreman stepped in and gave me a copy of the report. This Joe guy just seemed to have an attitude for some reason the minute I walked in the door and I have no idea why. I would stay away from this place. I am sure this Joe guy would rip you off if he got a chance.

UPDATED REVIEW -

After writing a letter to the Better Business Bureau regarding my poor experience with Dean's Auto Repair, I received a phone call from the owner. This was very welcome considering I did not expect to ever hear from them. We spoke for about 15 minutes, and had a very good and productive conversation.

He apologized profusely, and offered what I found to be a rather good and reasonable explanation for some of the issues I was having. Of course, and I told him this, had someone taken the extra few minutes to explain them at that time, we wouldn't be having this conversation. He understood.

At the end of the day, I was impressed by the honest, concerned response from Mr. McMaster. I believed him when he told me that he appreciated me getting his attention with the BBB letter, and that he was going to be making some changes that would aid in avoiding these kinds of issues in the future.

Additionally, he offered me a coupon for a free oil change. I still have not decided if I will use it, but given the owner's stated commitment to improvement, I will likely give them the opportunity to show me that.

Previous Post Summary – Owner and employee offer not even a modicum of customer service. A maintenance service was performed on my car without my knowledge or consent. Another service took 1 week to complete without any information provided as to why it took so long. The owner/proprietor was willing to nonchalantly provide a cash refund for a small portion of the service without proper documentation/financial record.

They are my new shop for sure. They go out of their way to do everything they can to meet my needs. I have taken my car there 3-4 times and their customer service has surpassed my expectations each time. Great local bushiness.

Deans is not a mechanic that values "customer care" and would definitely take alot of your money and do absolutely nothing on the car but let it sit in a stall for 2 hours then call and tell you its ready, only to find out that they didnt repair it, they charged $130 for looking at it and they could apply the $130 for looking at it towards the final bill of $500. That is bs in my book

My car kept overheating and I dropped it off for an estimate. They were quick and extremely professional. I would definitely recommend them to all of my friends. As a single mom I was very concerned about being overcharged but James and explained the prices and what each charge was for. I will go back for all my vehicle maintenance and repairs. Thanks again!

A great auto repair shop with upfront, honest workers and ownership. I tell all of my friends and family about this place any chance I get.

I will bring my car back to them and recommend them to friends.

Dean's didn't quote low to get me in the door and then pile on additional work and costs like some garages. Dean's provided me a realistic estimate for front brake service and completed the work in a couple of hours. They also provided me quotes of additional preventative maintenance services that I should think about, but weren't pushy about it.

The "BEST" Deans Auto has work on all my car's Lee and his team are the "BEST" at what they do.
Air conditing, oil changes from my Ford Expedtion to my Audi. Deans is TOP Shelf!

Deans Auto Repair was very fast and very professional. They took care of my car needs withing a few hours knowing that we needing the vehicle for a trip we needed to take.

We highly recommend Deans Auto Repair.

JCL

The service was quick. Estimated 2 hours and was done in an hour and a half. The service was courteous and every price was listed. The customer service answered questions and gave extra information on my vehicle. Fantastic.

I know that when I take my car to Dean's that I'm going to get honest service for an honest price! Friendly staff, clean and a pleasure to work with!