Desert Financial Credit Union, Phoenix AZ

I have to go to this branch regularly for cash withdraws (previous issues with debt card). The lines are only really bad during Friday's and around holidays, just like any other bank. The staff is always friendly, personable and professional.

Tried to make a deposit on ssturday, got there at 5: 01 and asked if i could please make a deposit. But got told no, everything was shut down, while they were still helping people. There was only one other person in line.

There were people still in line at 5: 02 when I arrived to make a deposit and Maria said "no more customers we are closed. "
I asked please its just a deposit and again Maria said "no more customers we are closed". Sadly its a long weekend so no money until Tuesday. Thanks Desert Financial.

There is no surprise this branch only has a 3 star rating and declining the branch manage Veronica Grijalva not sure how she obtained that position but I brought in a $20 bill that was damaged literally only 10% missing the rest was basically a crisp bill went to trade it in as it is posted online and the branch manager refused to do anything I was abruptly cut off and told they don’t do share branching (my account is with credit union west) I went to chase down the road whom I also don’t have an account with and they just traded out the bill wth is wrong with that picture one of the supposed larger and customer oriented credit unions in Arizona can’t do what chase can and only took 15 min I’m sure she didn’t want to get up off her chair it was probably real comfortable and who cares if customers are happy obviously not her I mean look at the rating

Like that inside Walmart Store, I can come to my bank, Desert Financial& it is opened L8R in the day on Saturday's!

Branch does not follow confidential shredding procedure. My debit card was disposed off before providing me with my new debit card. Machine jammed and was told to drive to another location. Very inconvenient.