Dignity Health Arizona General Hospital: Emergency Room, Laveen Village AZ

The 5 stars I am giving is in particular for Omar that works in the emergency room. He was amazing with my son. I just left the ER and no one there had as much empathy as Omar did. First time my son was getting an IV and Omar turned a scary experience for my son into an awesome one. Will forever be grateful for all he did for my son. Thank you Omar! Many thanks and many blessings to you! Hopefully others at Dignity ER in laveen take a page out of your book and learn from you. Empathy goes a long way! Thank you!

My last week experience was really good! Yes they were busy, but staff was great!
I had a very high blood pressure and came to make sure I will be safe until my regular doctor appointment.
Lady at the Check-in - Tammy - was very nice and pleasant - she explained everything and was very polite. Reading some of the reviews I was afraid of the worst treatment.
Then I met two nurses - very polite, nice, and patient with everyone, not just me! And they had a lot on their plate.
One nurse stood out, his name is Omar - extra patient, careful and spent his time explaining everything to me. Doctor also didn't rush and took his time to explain everything. I got great stuff there and revived the help I needed.

Just went in with my granddaughter and the lady up in the front desk asked me for her information then asked if I was the mother I said no I’m the grandmother but she’s under my care and under my inc plan then she started asking more questions like if I had any documentation saying I had custody of her and so on and so on I said no but she kept on and on I told her she was on my heath plan and we live in the same house hold still not good enough for her the lady cared more about me having custody of my granddaughter than asking why I was bringing her in that’s just wrong. I. My point is that my grand baby could of been bleeding out and she could care less! I had her inc card and my ID for God sake why did she have to treat us like that? Even as we were walking out ppl were saying that she was just wrong.

Online waiting room for ER does not work for this location. I can't get it to find this location!

Front desk has major attitude extremely rude for no reason. We come to the ER as a last resort due to already not feeling well and have someone who isn’t a doctor treat us poorly. As an employee the front desk/check in is the first impression. Be better do better.

Lady at front was very rude when I asked a question. This place is horrible everywhere you go with this company. Hello human kindness doesn't exist at Dignity Health.

They told me it's not a trauma center. But it's a emergency room. What the eefff is the difference. Plus they do not have a MRI machine. I give it a shifty thumbs down

If I could give this location ZERO STARS I would.
Took my husband in because we were concerned about his 100.5 fevers. And when the NIGHT TRIAGE NURSE CRYSTAL was asking my husband for his symptoms she said the following "and you felt this was an emergency because? " My husband responded with "I'm sorry? " And she said "why did you think this was an emergency? " He told her it was sudden and he was feeling just fine all day prior to spiking a fever. She replied "mmmk. " And he asked her "would you prefer I leave? If you don't want me here I can leave" and she said very sarcastically "nooo of course not. " She did not share the results of my husband's vitals. I was LIVID when my husband said this I went up to the front desk to file a complaint but they did nothing about it just handed me a piece a paper with a phone number to call. I go to ask them for the nurses name which apparently they did not know her name? EXTREMELY CONCERNING! So I went opened the triage door said "what's your name" she said CRYSTAL, Is there anything I can help you with? " I said " No" closed her door turned back to the front desk told them it was RIDICULOUS the way my husband was treated and that we were leaving. She does not care about the patients she belittles patients. We've had another encounter with her 5 years ago where she dismissed my symptoms said we could not use the word "lethargic" because we weren't medical professionals. Crystal needs to be fired! My husband did not deserve to be spoken to like that! I will also be posting about this experience on other platforms so this doesn't happen to another patient again!

Took my mother there and they were extremely helpful and nice. It was late and she stayed most of the night and the staff was professional, kind and all around amazing.

This has to be the worst ER experience. My personal experience a few months back was horrible. But I chalked it up to it being super busy. My husband was having serious pain in his knee it was approximately 430 am there was nobody else in the lobby so I figured we'd be pretty quick. He was triaged quick. Soon he was taken back for X-rays.put in a room. It was about 550p he was excruciating pain. We asked the nurse if he could get something for the pain.he said he'd have to wait for the Dr. It was about 630am when a Dr seemingly just showed up for work.stuck his head in the room and said it's going to be awhile he has a couple of trauma patients and just left. I asked if he was the only Dr he said yup. The nurse came back and we were basically ready to go.we were going to another ER. He proceeded to argue the fact that it's going to be a longer wait because it's just his knee. We told him that we weren't offered anything for pain and he nonchalantly said oh we can get you some pain meds. I told him we asked hours ago.also my husband pushed the Help button and no one came. I had to ask what the status was.so after arguing with this nurse. We left ended up at Banner Good Sam arrived around 730 am was out of there before 10 am. So unless you're dying. Don't go there.

They are really slow to take people in the emergency room my friend she just called me my neighbor and she said that she has his son in the hospital 51 and they still sitting down waiting to get a pass to the back

Worst hospital I’ve been to! It’s just the only one near by so I’m stuck at this horrible facility

ZERO RATING BY THE WAY! When you come here don’t expect to have a room. You will sit in the hallway and wait for a PA and not a MD or a room. I don’t understand how that is even remotely possible. I can’t for the life of me understand how they are still open to see patients. Sitting in the hallway being seen in said hallway. Minor child had to lift her shirt up sitting next to two grown men and be seen. One of the men is a patient and as they are being discharged the nurse says “Thanks for the entertainment and wow he’s off those Percocet” this place is thee GHETTOEST!

I was really concerned about coming to this location due to all the low ratings but I decided to test my luck and was thoroughly impressed with the treatment I received. They were calling guest back at least every 5 minutes. Everyone was friendly, even though they were clearly being overworked. And I received answers and treatment for something I wasn’t getting answers or treatment for elsewhere. Definitely feel comfortable coming back and am thankful for the staff that assisted me.