Discount Tire, Show Low AZ

They set us up with what we wanted. Then it was in and out in no time at all. We will be back with the car next.

Picked up a nail somewhere and dropped in at 8 am Black Friday. Beau got me in repaired and balanced the tire and check the rest - had me out in less than an hour. Discount treats me right whether I am at home or on the road.

Vehicle was returned without wheel center cap. I called to ask about it and they said they had the part at the front desk. I returned to the store (25 mins one way) to pick up the part and they did not have it. They said they would ship it to me. It was never sent. Called again and an employee said he would meet me in near where I live; never showed up. This happened twice. Now after 4 weeks of promising to ship/deliver, I will order my own.

Was there to get my air filled. The fat red head step child boy and the short skater wannabe with an earring boy were playing “smash or pass” with the women customers. I could hear them loud and clear talking about me provocatively and being very unprofessional. I could hear them from the workshop talking. The man filling my air was very kind and nice. He is the only reason for at least 1 star. He was an older gentleman with blue eyes. Kinda odd but in a good way. I don’t think I will be returning. Was going to set up an app to get 4 new tires here but the way I was talked about by these young boys was disgusting.

Excellent customer service
AMAZING STAFF
Tommy You are OUTSTANDING you answered all my son's questions, y'all we're finished with the tire alot sooner then was quoted was SUPER IMPRESSED! THANK YOU EVERYONE

Do not shop here. Tires are fine but customer service is worthless and you wait all day even with an appointment.

Customer service is terrible at this location. I am now done ever going to this store. I went in a few months back to have all 4 tires replaced I was told to go online to purchase. I went some place that would provide customer service. I went in 3 days ago to have 1 tire replaced due to a flat. After waiting 45 minutes to talk to someone they told me I could wait 4 hours or schedule appt. I went in for my scheduled appointment today and they told me they had no record of my appointment. Very frustrated and no one there really cares how they treat you.

This place gets VERY busy but there must be a reason for that, right? I have only needed to use them once but was very happy with the service I received. The worker who assisted me was very friendly and courteous, and offered assistance above what was anticipated!

No point of making appointments now they will let a walk in before appointments place sucks

Great customer service, but long waits if you walk in (if you don't want a long wait, schedule an appointment).

Checking the tire pressure was great, along with ensuring that all my tires still have good wear and tear that I purchased there. Outstanding hospitality, friendliness, and courtesy with a warm smile of customer satisfaction!

Don't plan on "walking in" here! Make an appointment! They promise a 2 hr wait time, then you assume it's done and they say another 2 hours. Then you assume it's done and another 2 hours.its ridiculous here. You will be here ALL DAY LONG! Unless you plan on dropping off your vehicle and picking it up later. They shouldnt give you a promised wait time if they dont know how hong it will be. They don't have enough employees here. You can't even complain because they just tell you your next in line.

Came in at 11 am paid for my tires. I had my 2 Yr old with me. Told me to come back at 3pm, appt right, I came back at 2: 45, they told me about an hour. Ok good. It's now 5: 30 and I have been informed there are still 5 cars ahead of me. Seriously, why did they have me come back if I still have to wait. He said he sent me away so I wouldn't have to wait there all day. I replied, ok so what am I doing now. Its 6: 35pm and my husband just called them and the manager is going to do it for me now. It's still sitting in the parking lot they close at 6 hopefully They will be done before dark.very unhappy. Not usually like this. If you make me an appt don't turn around and tell me I still have to wait. I

Absolutely ridiculous, I took a tire in to get replaced and it took five hours. It was just a tire, they didn't have to jack up a vehicle or take it off or anything. Yet other people that got there after me were leaving in half an hour.

Only place on the mountain to go for tires, and if you buy tires from them they balance and rotate them for free for the life of the tire. I rotate every 5K

Dropping off our car was easy, but picking up later we had to wait in line 10-15 minutes before we were helped. We saw several people get up from the waiting area and ask how much longer til their car was ready. Location seems understaffed. Communication on the status of our car was great. Biggest complaint is how dirty the rims and tires were at pickup. I can't believe they'd return someone's car with such messy wheels especially after that person just purchased four new tires that weren't cheap. Guess it's Discount Tires way of making sure you can't find any wheel damage while there so they don't have to pay for repairs or replacements.

They were really professional. Did the job I needed to do. I got 4 new tires at a great price.