Dr. Keith A. Mackenzie, DO, Prescott AZ

This was my first visit to see Dr. MacKenzie. It was a very positive experience. The front office was friendly and they had a very nice new girl checking people in. I did not wait long to see Dr. MacKenzie. He was very professional, friendly, personable, and thorough. He was not rushed. He did an overall skin check and encouraged me to ask any questions I had and he did not leave until they were all answered. I would definitely recommend Dr. MacKenzie for a dermatologist.

Unprofessional is an understatement. I waited 6 months for an appointment.waited in their waiting room for over an hour. The only thing I didn't wait for was their Bill for over 500 dollars. No one apologized for the wait nor the inconvenience of my time. On top of that my technician (not Dr. Mackenzie) spent less then 5 minutes reminding me to stay out of the Sun (handed me a flyer) and burned half of the suspicious spots I had on my scalp. (See you in 6 months). When I mentioned to one of my fellow Phys. Ed Teachers if they knew any good Dermatologists, they said they did, and they also had the same experiences at Mackenzie dermatology.coincidence?

I was required to wait nearly 45 minutes before seeing the NP-C Kim Carlson Stover (who is not actually a doctor). A nurse had listed the conditions that I wanted to ask about but the assistant doctor did not deal with each of them. I was rushed during my visit but still was required to pay $315 and was with the assistant doctor for less than 12 minutes. Kim Stover was friendly but was rushed, which is not something that I should be forced to deal with. I tried to send an email to the office but there is no email address listed in the contact section of the MacKenzie website. I feel that $315 was an excessive charge for the relatively poor service that I was given.

I really like having Dr. MacKenzie as my physician, he is wise, kind and takes time to explain things, however his staff make me feel rushed and uncomfortable. For instance, I’m considered an ‘As needed’ appointment patient. I recently scheduled an appt for a specific skin concern (on the tail end of COVID-19 closures), stupidly assumed I could mention some other small areas of concern but was told NOPE by staff, I had only scheduled for the skin concern, nothing else. Guess I’ll address my concerns with my naturopathic doctor.

Have been a patient for almost 3 years and critical of one specific doctor. That doctor is gone and I have never been disappointed in the care and attention I receive since then. From appointments, insurance, and timeliness to the great care I get from Kim I couldn't be more pleased. I find the staff professional and pleasant Recommend these people without reservations.

I went in for my yearly check up with Kim. She scanned me in 5 seconds and said nothing. I pointed to a little bump on my lower leg which I had there for 6yrs.with no change. She said oh yes lets take a scraping to make sure it was non cancerous. The lab report came back benign.
The healing process was painful and redness appeared around the area. After 2 wks.of suffering I went back to show her, which she suggested taking a deeper scraping. When I mentioned I had another appointment and couldn't wait, she abruptly said well the next opening would be 6 mos.from then.
She gave me a prescription to put on it. Four days later the ointment was burning so bad, I went back to the office and asked to see Dr. Mckenzie. The receptionist rudely said it would be a month if I wanted to see him.
One of his staff came out and said the ointment had only been applied for only 4 days and to give it time. I have never been treated so inhumanely in a professional office.
I would give this a O instead of a 1 Star!

I've been seeing Dr. Mac for 20 years. He is an excellent, personable, well qualified
Dermatologist. I trust him. He spends time with you, answers any pertinent questions, and is 5 star, in my book. His staff is never rude, or short with you. They are very considerate, mannerly, and treat you with dignity. Overall, a great doctor, and office staff.
I have never been mistreated at this office, never.