Elite Garage Doors Repair, Openers & Security Gates, Phoenix AZ

AVOID THIS COMPANY!

The technician did a good job and was professional. However, they replaced all of the motors and opening mechanism, unnecessarily and without disclosing it to us. A simple $250 repair job ballooned to FOUR THOUSAND DOLLARS. They tricked my wife and then it was too late. Avoid this company.

This company i swear worse purchase I've ever made, made the purchase a year ago and was told the second clicker would be included, the tech forged my signature to add the cost of the clicker that was suppose to be free, now the sensor on the bottom is currently not working so the door won't function with the clickers to open or close and now they want to charge me $300 dollars for a diagnoses fee! 90 days warranty for labor that's all they provide, look for a second option if your considering for purchasing a garage door.

To charge $1,700 for a spring to be fixed and an adjustment. The fact that your tech did this to a lady at her home is a joke - the price is literally 2x more than anyone else and you did it to an uninformed homeowner (female in the house). You guys should be embarrassed.

*********** Update******* The work was not any different or with incremental quality for fixing a spring and/or lube. It was predatory, plain and simple.

I have left a voicemail without a call back. No Call Back. Not sure what I was expecting?

This company is a total scam.they charged me 1500.for 3 hours work no material.had to pay 1000.before work was started.during the work they burn out my mew motor.so work could not be completed.had to pay them the balance.when i got the motor replaced i called them back to come out and replace the motor.i had to call for a week and a half before anyone would even talk to me. Then they said they would sell me a new gate opener for 5000.and would install it for free Ha Ha.this was a 2000.gate opener on the internet. Then they said they had no intention of coming out and finishing my repair.what a great way to do business

Eduardo came for a service call. He was very kind, patient, helpful, punctual, and professional. I especially liked how incredibly fast this company was at sending someone to look at the garage and to offer an immediate fix. Thank you for the great service.

Ask for a call back from a manager, two days later no call.
I asked about a extra remote was given a price of $99. Went to the web site of the opener manufacturer I can buy it directly from them for $37 and can program it myself in less than two minutes.
Stay away from these guys their customer service is No bueno.

The entire experience took about a month from estimate to delivery/installation. Frank (the installer) was a great guy who worked really hard to get the job done right. Walked me through all the setup and controllers. Made sure everything worked correctly before he left. Highly recommend Frank as your installer! Elite overall was a smooth experience so far. I did purchase a higher end garage door setup with insulation and they look beautiful. Here’s a quick photo of one of the garage doors before we installed the hardware. Jeff was my sales guy and he was great as well.so far a great experience!

I tried to call for pricing for some work for my garage door.
The first time I called, I was hung up on. So, I called back and was answered in a rude manner and tone. The person I talked to acted as if they didn't really want or need my business and seemed like they didn't want to "waste their time" to get me a simple and quick quote to diagnosis my garage door not shutting.

Seemed like they and didn't need or want the work because it wasn’t a high dollar job and offered a total system replacement in order for it to be worth their time to come out.

I called another company and not only were they fast and friendly, it was diagnosed as a worn-down sprocket chain, they gladly replaced it instead of offering to completely replace the whole system. Seems like this company is money hungry or operates based off emotions and opinions rather then client needs. I would never recommend.

Tech sold us correct doors, promised they'd be installed in 6-8 weeks. At 6 weeks, I got a text for a Tuesday delivery. I changed my schedule to be available, no one showed or called. At 8 weeks, I learned they don't really have doors for our project. That was 3 weeks ago, and the huge deposit still hasn't been received. I was promised that I would get a call to let me know the status. Never happened. I think the company is doing so poorly, they need cash flow from folks. I now will have to wait several months, if I actually get my money back.

I called them as I garage door came off track and wouldnt open or close. The pulley was out. Intially I was quoted about $1100 but when I informed them that another vendor only quoted $350, they dropped it down 375. I agreed to do the job. The tech spent an hour or less on the job. Only thing done was put the cable back properly and adjaut spring tension. Now the door is very jerky and bumps into the wall and feels like it will fall down any minute. I cant believe a door that was doing just fine before this incident now cant be fixed by a garage door company to be smooth and operating safely. I give two stars because they showed up and were polite but their sales tactics threw me off and felt very opportunistic.