Estate Resale, Surprise AZ

Very bad and unbelievable experience with Joanne, the Manager! After a visit with photos and given two Tuesday dates for pickup of my couch and having to follow-up several times with her (she never follows up with you), I called today and very politely asked about a time for my second delivery date today. Instead of explaining why she could not send a truck AGAIN, she proceeded to yell at me and said, “Where am I suppose to put your couch? ” and then said she could not deal with me and hung up the phone! I’m confused.am I the customer? Not my fault she has poor manager skills and, consequently, took her stress out on me! These are tough times for all of us but this is not customer appropriate behavior! Seller beware!

I love coming in here and seeing if the merchandise has moved. Interesting collection of all sorts of home decor for sure.

Interesting assortment of quality item's and pleasant knowledgeable staff to assist you. A must see place.

Beware! This people will take your furniture and trick you into a contract that doesn’t show the rules they will come out with at the end. I left my Consigment there 10 months ago: supposedly I should have received the amount set on the contract minus 45% and $65 for the moving company they used. After receiving the 4th check (which was nothing of the price we had originally discussed) I visited the store and I was advised: every month the price went down by 10% and after the 6th month the price was dropped by 50%. BIG surprise! I would have been better off selling my stuff on social media or CL! Much faster and at least I would have known how much I was really going to make off it! I wish I could rate this place with less than 1 star but the system doesn’t allow it.

Furniture, glassware, etc. Lots to see, but small enough to see in one trip. Prices seneg very reasonable.

The movers from topline movers john and Kenny are polite and amazing. Great quality furniture also

Many of the items we looked at today, can be purchased new for roughly the same price. Coupled with the sales lady following us around the store, I'm not impressed. Much better treatment and lower prices at other estate shops

If you are older this place is nice a bit overcrowded with furniture but they take the time to protect it while in the store to prevent scratches. Not a place if you are looking for anything modern as they shop local estate sales in the area so most stuff comes from the elderly that have passed away.

Great store with tons of furniture and more for every taste and every budget. Very friendly service.

Would not negotiate on price of product. They said the product had just come in and therefore would not move on price at this time. If I was the client, I don't think I would be happy that an offer was made but not accepted.

Always love checking this resale store out. Love their stuff and a great place to find that perfect little gift for that special someone

Love it! They always have nice furniture, interesting stuff and I always leave with something! Wish their store were bigger and in my area.

Prices have gone through the roof, no deals like it used to be. Might as well buy new. Staff were not friendly. Shame

2wks ago my husb & I purchased a unique headboard @Bell Rd, Sun City shop. It was in very good condition at a whopper of a deal! We enjoyed looking at all the merchandise they carry.great variety; reasonable & fair prices; very nice professional staff.
Today, we visited their new 2nd store @ Bell & Cotton Ln, Surprise.
Wow! Everything in good condition.furniture, lighting, collectibles, dishes, decorative items for almost every taste AND clear aisles! Friendly, knowledgable sales staff. The appraiser was there & was extremely professional while meeting w/a customer who wanted to place his items on consignment. We saw that her appraisals were very fair & several people said they were going make an appt for the things they wished to place @this store location! It's hopping.

Unfortunately due to the consignment nature the prices tend to run high. Look for the clearanced items as they are fairer priced. Don't get me wrong, very nice things are here, but people should remember that the items are used and paying near retail price is silly.