EVDI Medical Imaging - East Mesa

Friendly staff, horrible scheduling experience. I'm on my second reschedule, hopefully I can actually get in this time. This would have been a better experience if you would open up some more offices, that way on a reschedule it doesn't have to be in two weeks. Automated reminder calls or taking down my email to send me reminders could help. Anything that better equips me to get to my appointment on time. All this would also help by not inconveniencing your employees when I need to cancel my appointment and reschedule. Hoping I can update my review since it looks like everybody else has had a good experience here.

Absolutely THE WORST customer service EVER!
Long On hold times. The phone system and people running it are horrible! PetScan scheduled 3 days ago. They left a message yesterday afternoon to confirm appointment. My husband called them back and was on hold for about 25 minutes then decide to finally hang up.

When we left for our appointment this morning we tried calling them once again, driving from Phoenix all the way out to East Mesa and being on hold the entire drive. Over 20 minutes on hold again.
Finally someone picks up. (Sidenote, she shouldn’t be discussing how little staffed you guys are as an excuse to lack of communication skills)
She Informs us that his appointment has been canceled without any notice.
Because of the severity of needing this pet scan, we then offered to pay cash.

She denies us and let us know that we cannot do the scan today no matter what.

I think this is literally the second review I’ve ever stop to write.
I can’t believe how disgusted I am having to rely on people like this for my husband‘s life.
And it is a life and death situation we are getting pet scans done and your husband is battling stage four cancer and it has just spread to your brain.

This is the part of the medical world is beyond unethical and disgusting. I can’t use the word disgusting enough describing our experience.

If you know that you are facing or possibly facing life changing decisions based on scans, go anywhere else. The last thing you wanna do is put your life in someone’s hands who tells you that the reason the communication is wrong is because they are short staffed.

Crystal, who did my MRI, was absolutely amazing! I went into that room with anxiety and questions. (Completely overreacting). And Crystal calmed me and talked to me like we had known one another for ever. She completely put my mind at ease and I did that exam without any anxiety.

Had an MRI back in April and everything was excellent. This review is a praise for the person that I just scheduled another MRI. Her name is Fran in scheduling and she is fantastic. What a treat to deal with someone like this. Makes you feel like your the most important person of the day.

This place is great.my first mri and it was great.i came in and staff helped me check in. Waited maybe 5 mins and was headed back. The nurse was helpful with my questions and caring about my injury. She then walked me back to the mri waiting room. And literally 10 second s the tech came and got me in the room. He went over what we were doing and it was a peaceful 15 min.i would totally recommend this location

I have been there 2 times and each time, the front office girls never looked at me or talked to me they were very rude, I will make sure my Doctor knows of this.

Went in for an ultrasound test. The procedure was quite fast. Wait times were not too long. The staff were all friendly and hospitable. I would definitely go back for any future imaging needs.

The employees were wonderful. They were very concerned with everyone and made sure you were okay.
It's to your advantage to have an appointment.
Their is a substantial wait for walk-ins.

I had a good experience. I didn’t have an appointment because of having X-ray. But I was there for one hour which I thought was good.
Technicians and front desk staff were courteous and helpful.

For walk in the service was good. Check in was straight forward with the admin & computer doing most of the work, I print badly l.

Tech was efficient. Wait tolerable.

Dave

They were friendly, quick and made my visit easy. I hope if i'm in need of xrays again, my dr sends me to EVDI again.

EVDI at Broadway and Power in Mesa has streamlined the check-in process so that it only requires a quick review, 3 signatures and you’re done. After that everyone in x-ray was extremely kind (as I was in a lot of pain) and went through the process in a thoughtful yet thorough way. Thank you for updating your check-in and maintaining your superior care.

In spite of the construction that was going on my experience was quick and very efficient and everyone was very patient and coping with a circumstances extremely well

The vast majority of people there excell at accommodating patients. That's not always easy to find in East Valley.

First experience doing a MRI. Very friendly staff and excellent service.
Again thank you very much. I have my consultation on the 24th of July
With my surgeon and I will bring my copy of the MRI and my exrays you
Did for me.

No waiting, staff were helpful and personable. Technician was knowledgeable, professional, and explained every step of the procedure.

EVDI, East Mesa. Not called back for procedure until an hour after my appointment time. Everyone was friendly & courteous except Shirl at the reception desk. She was not courteous and not pleasant UNTIL I asked her what her name was then she was all cheery & friendly. She said her name was “Shirl”. This was an MRI of the brain and I couldn’t believe the pounding & noise! I would have appreciated it if someone had prepared me for that!

This staff at this location was wonderful! They were was very nice and caring as well as on time. The wait was minimal. Thank you!)

Second try with my mri/mra went great thanks to a caring staff. Scott and Dani. Thank you for your patience. Excellent care. From being terrified to. I’d do another mri/mra anytime.no fear. Thank you. Excellent staff.

The scan was on time. The technician was pleasant and helpful. I'll know more when I get the results.