FACT HVAC, Tempe AZ

Great service. The technician arrived on time and clearly explained the issues and necessary repairs. My AC is now running great! Thank you FACT HVAC!

Excellent job! The two technicians were very professional, personable and polite. Cleaned up afterwards! Very reasonable prices!

Thank you!

Technician was prompt, courteous and resolved the situation. Gave suggestion on available services. The Technician has been here in the past for tune up services. I'm very pleased with the service.

Technician Kyl was courteous and knowledgeable. Repairs were quick and we are very happy with the results!

Kyl was efficient and amazing. Kyl was open for questions and very helpful. Extremely professional!

Very professional Sales, Service and Installation Team. Very competetive straight forward Pricing, Installed 2 HVACs (Converted to Multiple Stage HeatPumps by Bosch)

Johnny has been my service rep the last couple of times and he’s always on it! His service, attitude and knowledge is always top notch. Would absolutely recommend him and FACT HVAC!

This past summer we endured A/C problems seemingly without end with other companies, until we had FACT HVAC install a new Bosch A/C heat pump. These guys were great - prompt responses, quick install, very professional and friendly staff from project manager Ruben to all the install techs. Our new Bosch system works flawlessly. Thank you FACT HVAC!

We've never had a quicker response to diagnosis and repair our unit. Tech JB was courteous, informative and prompt. Highly recommended.

Wonderful! Of course A/C breaks as it’s 115 outside, and I actually got a Monday appointment scheduled! They were quick to schedule, high-tech with the text of the schedule, name, and photo of the technician. He arrived on schedule, and couldn’t have been more pleasant and professional. These guys are the BEST!

Kyl is excellent and really knowledgeable. We’ve used them exclusively since buying our condo and Kyl found several things last Winter that needed to be adjusted…none of them carried an extra cost and we so appreciated that. Now we are onto easy maintenance. Highly recommend FACT HVAC!

We have 2-10 Home Warranty and twice a year we get our A/C and furnace service (well, once for the A/C and once for the furnace). FACT has come out to our home before. So we are repeat customers.

No issues. Just routine maintenance to prepare for the use of our A/C for the summer. Our unit was good, although very old at about 20-21 years old. It was a little low on freon, so Mike filled it up, about 1-1.5 lbs.

It was incredibly easy to schedule an appointment with them. In fact, I had only been off the phone with my home warranty to get the work order when they called with a couple minutes of that. That's quick because some service contracts take the full 24-48 hrs to call.

I was able to get an appointment really quickly, maybe 2-3 hrs from the call. And Mike was on time with the beginning of the service window. He dealt more with my husband and teenage son as they were more available than me. But they were good with him. Not sure how long Mike was here, but probably close to an hour, maybe a little less.

We paid our normal $60 service that our home warranty requires to the contractor.

Would use again. Thank you!

Update: 10/2023
Last year when very old 23 yr old Carrier unit's compressor caught fire, we had FACT HVAC replace the whole A/C unit. It was with a Goodman and it cost about $7K with 2 yrs of maintenance service. It was just starting to warm up, and they were able to get us in the very next day.

It took them idk how many hrs to install everything, but we were happy to only go 1 day without the A/C. We have a gas heater and the heater is in the attic, which is accessed through the master closet. Unfortunately when they disassembled the closet and reinstalled it, they did not do a good job. It took them a few days to come back and remedy the situation, but everything is good now.

We're now about 1.5 yrs from the new unit install and it's worked beautifully. They do a great job and as long as service, quality of work and timeliness is good, we'll continue to use FACT HVAC.

Very good. Respectable. Didn't try to rip me off. Gave me a very competitive price. The company I had before, I think, tried to take advantage of the situation. Good young people. Interested in the customer.

Very professional and responsive and on time for installing new unit. Went very quickly and they cleaned everything up after.

Very professional service call on our A. C. Unit. The technician was very polite and willing to explain all the details of the service call.

Kyle was on time as usual. Easy going with a big smile. Explains everything! He's not rushed. Quality technician. The scheduler at the officec was very helpful when i scheduled the appointment. No hastle and pleasant! I'd certainly recommend Fact AC!

Johnny arrived early and did a prompt job. The location map tracker you have is excellent. Shows exactly where someone is in real time - pretty cool. Scheduling was really good as well Trista was really nice and cared about me, always pleasant on the phone, just really nice experience all around. Thx, David

Came to my house within a couple hours of my initial call, diagnosed and fixed the issue quickly. Price was reasonable. Would recommend!

Replacing our old unit after 13 plus years with new Bosch unit. Fair prices and a solid warranty is why we are going with Fact AC.