Fertility Treatment Center, Tempe AZ

It’s a great please with an amazing environment and awesome customer service, I want to mention that the two receptionist (barbies) that sits in the front desk are absolutely amazing, polite and so taking care of everybody that comes, doctor Craig and the staff are so professional and kind.thank you all for making our journey so easy and friendly… totally recommend.

Excellent communication from the front office and billing staff. They respond in a timely manner with conciseness and professionalism. Once you have your initial appointment, getting your next appointments are pretty easy and the front office try hard to coordinate with your schedule. Shout out to Marissa and Michella who really helped us with our insurance questions.

Phenomenal care! We can’t speak highly enough about the team at The Fertility Treatment Center.

This is a little bit about our fertility journey prior to finding Dr. Craig:

- My wife and I are both 40.
- 3 previous rounds of egg retrieval (1 in Los Angeles, 2 in Phoenix)
- 3 previous implantations that did not succeed (all in Phoenix, ultrasound literally broke during one, positive pregnancy tests after 2, neither of which were viable at first ultrasound [i.e. No heartbeat]).
- Not a great experience at the previous practices due to overall poor communication and fees that made us feel like we were being “nickel and dimed”.

This is what set The Fertility Treatment Center apart from the previous practices:

- Communication: When you call the office, there is an actual person who picks up the phone during business hours.

It was rare that we ever had to leave a message. When we did have to leave a message, it was rare for us to wait longer than an hour before receiving a call back. Emails were returned within 1-2 hours during the week (sometimes even on nights and weekends). Equally as important, Dr. Craig and his staff were all on the same page with regard to our protocol. We never received contradicting instructions from different staff members.

If you are new to the fertility journey, communication is of the utmost importance because the medications themselves and timing of medications changes frequently. If communication is delayed or inconsistent, it can affect the likelihood of successful treatment

- Up front, itemized pricing: There weren’t any extra fees outside of the list provided by The Fertility Treatment Center at our initial consult. IVF is expensive and usually not covered by insurance, so it is very helpful to know what you will be charged prior to starting the process.

(To put this in perspective, at our previous practice, after our third implantation didn’t lead to a sustained pregnancy, we were offered a video appointment with our physician. After spending tens of thousands of dollars at their practice, we were later billed $200 for this 10 minute video appointment. For lack of better expression, we felt this was in poor taste.)

- Amber Lee: She was the medical assistant who helped to coordinate our care. Amber Lee was outstanding in every way. My wife had frequent questions, and Amber Lee always responded quickly via email or phone call, even on Friday nights. (We once emailed Amber Lee at 7pm on a Friday, and although we didn’t expect it, she got back to us at 10pm the same night). She was truly incredible, and we were lucky to work with her and the other staff members (all of whom were also great).

- Dr. Craig: My wife gave birth to healthy twin babies this April. Hopefully, this speaks for itself.

Many thanks to the team at The Fertility Treatment Center. Our hearts are full thanks to you all.

The staff is incredibly nice, and very accommodating. Dr Craig is so knowledgable and was able to get to the root of my problems with conceiving, and now we are expecting our first rainbow child. I am so grateful for the entire staff, and helping make our baby dreams come true!

We’ve been super impressed by all the staff at FTC! From Dr. Craig, Kristen, nurses, medical assistants, and front staff, everyone is so welcoming. I appreciate how straight forward Dr. Craig is, he explains what our next steps are, and answers any questions you may have. Portal is very user friendly, and if you have a question, they respond fairly quickly. Highly recommend this clinic!

I was a big fan of this office, until they told me that I had a uterine polyp that needed to be removed that wasn't actually there. I paid over 2 grand for a completely pointless procedure because they read the scans wrong. The worst part is that they didn't do a thing to make it right financially.

Dr. Craig offers you different fertility treatment options, he is the most straightforward and intelligent person you've ever met, wouldn't chitchat and talk a ton, but he definitely gives you the most suitable treatment/ protocol according to your body/ blood work results. Him and his team is definitely the best you can find and trust for fertility treatments, and we are so happy we did not go elsewhere for our baby.
I have been going to FTC since March 2022, and everytime I come in to the office, I always look forward to seeing all the nurses' heart-warming smiles, catching up, and they make you feel like you have a family/ friend caring for you. IVF is a very emotional journey, but my coordinator - Amberlee and everyone else here is always making me feel loved and cared for. We are now pregnant and baby's gestational age is almost 9 weeks. We are very grateful for Dr. Craig and his very professional team, and we are truly gonna miss all of them since we are moving to another State. Take care everyone! Thankful for y'all!