Firestone Complete Auto Care, Phoenix AZ

Yesterday book an appointment for my car breaks were making noise girl on phone told me it's free break inspection or diagnostic got off earlier from work, went there guy told me they charge me 22 bucks for inspection told him girl on phone said it's free he answered its call center where they book appointments I was like TF? I lost my hour's and gas, and got false information quit going to places like this they making false advertisements very upset should never went or called them zero star from me

4.5 hours for an oil change and 4 tires. I watched my vehicle sit on the rack for 2.5 hours with nobody attending to it. This is with an early morning appointment already established with them. Certainly feels like they were more concerned with racking up hourly shop costs on my corporate account, instead of gaining a long time client. Mats and covers were never used while working inside of my vehicle. Two tires were missing valve covers, TPMS was never recalibrated, and my tires were over/unevenly inflated to a very unsafe level. So unevenly inflated that it was a job itself to keep the vehicle straight down the road until I relieved the pressure in the tires.

NOT GOOD SERVICE! They did not balance my vehicle after putting tires on but now they want say no its alignment, my vehicle did not need an alignment prior to bringing to firestone and if it did why wouldnt you advise at the day of service i gave one star but they truly deserve none. NOT A HAPPY CUSTOMER! One thing about mechanics they try and run over women like we have no knowledge in vehicles i know i DO NOT NEED AN ALIGNMENT.

They only kept my car safe overnite til my mechanics from my store could get it in the morning. They had no mechanics at this store.

I scheduled an appointment online for alignment. Benn there on time. Everything went well but when they returned the key, they told me that my car needed a special part (camber bolt) for my front suspension to be aligned right! I assume you knew it before you touched the car and if you didn't have the part why didn't you tell me before attempt and let's say align it? You wanted the money? No problem! But as a business owner if I can't provide the right service, I'll reject and tell my client what the consequences would be before I do it! The gentleman who worked on my car, showed me a diagram and told me you have to expect your tire to be worn a little bit during time! Seriously!? You said that to your clients? I'll tell you the same exact thing you put in your store from Mr. Firestone: I believe fundamental honesty is the keystone of business.
This is not the customer service! I'm sorry for you guys! I paid in full but you don't deserve it. Don't do the job if you don't have parts and don't charge people if you didn't do the job right! Good luck!

The front desk service was so-so. It seemed like he didn't want to be there nor kind enough to help me. Auto service shops in the Ahwatukee area are always ridiculously full. This area needs a "TIRE ONLY. " Shop where a tire can be repaired quickly and not have to leave your car in the shop all day to patch a tire. I instead went to Galaviz tire shop on Arizona Ave, done in 15 minutes on a Sunday morning! I have been going to Galaviz tires for years, reliable quality and friendly service, no problem ever with any of my tires fixed there.

Brought my car in for a patch at 8am, they said tech would be there at 10am and my car would be done by noon. They decide to not call me until 4: 30pm to say they'll need to replace it due tires being too old. So I called Discount and they said they'd patch em for free ;)

Best service I have had in a long time. Had a appointment, they got me right in, they had the person & equipment there to reset my maintenance light. They checked over my car really well, changed oil and helped me with a couple things I couldn't figure out, very friendly front desk guy and also the manger was also very helpful. I will definitely be back.

I schedule an appt online for an oil change at 5pm. I get to the location and I am told they cannot service my vehicle because it takes 2 hours to do an oil change and they close at 6. Why have that slot avail as n option online then. Anyway they had rescheduled my appt for the following day without even contacting me. I called the corp number and was told the area manager would call me to discuss. It’s been almost a week and I have heard nothing. I didn’t end up getting my oil change here. I went to the dealer and it was $10 cheaper. Win win for me. The lack of communication and the app are deff not where it needs to be.

Have taken my car there now twice for repair went in yesterday for check engine light. The gentleman there was very rude did not seem to want to help me when tried to explain just got oil changed couldn’t even finish the conversation just walked out. Won’t be back again!

The duty Manager of this branch is a bully! I went in to address an issue which had been repaired previously and had asked him to have one of his technicians look at my vehicle in order to understand what to look at when I brought it in. The manager screamed at the technician and treated him in the most appalling way possible. I have complained to corporate regarding this duty managers behavior towards his staff and the customers at this location. The staff at this location deserves better treatment, and Ahwatukee deserves better service from this branch.