Five Star Air Conditioning, Phoenix AZ

Responsive service had entire system replaced will never use another AC company would recommend them to anyone

There is difference between good and defining a new level of excellence. Tony, Ashley, Tristan and Lucas just installed my 3 ton unit for my office. You can tell they care so much about the experience not just the result but the process in each and every step to achieve the desired result. Respectful, timely, educated, experienced, mastery in their craft is just few thoughts that came to mind when working with this company. They went out of their way to make sure I was not just satisfied with the job but extremely excited and grateful for the overall experience. That speaks volumes in my book. I would make sure these four stick around this company because they not only represent the highest level of work but you can tell that each and everyone of them went out of their way to make my wife, myself my 4 year old feel amazing through this whole transaction. Customer for life here.

We needed a new AC and from the time of the quote to the install was super easy. The whole team was amazing. Chuck came out sooner than scheduled for our quote which worked in our favor since we were without a working AC. He was very helpful in giving us all the information on the different units so we could make an informed decision. Once we picked a unit, they were able to get us on the schedule ASAP. We felt so taken care of on the day of install. They had several techs out to assist to make sure everything was installed properly. Dan, the owner, even popped over to check on everything. The team was here a little longer than anticipated, but they wanted to do everything correctly which I appreciated. It was about 7: 30pm by the time they finished and we got everything paid for. There was an issue with our card going through, but a quick call to the office got it taken care of. They truly will take care of you anytime of the day. The whole process was incredibly easy which felt good since a new AC unit isn’t a cheap purchase. We are happy to be in a house with working AC once again!

I highly recommend this company for your HAVC needs. I can guarantee you will be satisfied with the service you receive. They are fast, courteous, friendly reliable and honest and care about their customers. It was really nice to see this level of professionalism.

Five Star Air has a fantastic team of associates. Chuck was the first person to come out where I ordered Lennox air conditioner and furnace. Tony and his associates came out today and installed equipment. They checked equipment prior to leaving to make sure everything was working perfectly. I would recommend this company to everyone

2/6/23 This was a fantastic group of workers. Tony, Ashley, Lucas and Tristan. They worked well as a team. Very respectful towards us while working. We had a air ventilation issue where 3 rooms did not get proper amount of air. We have a Traine unit less than 5 years old. It had not been properly vented. This crew did amazing work. Cleaned up when finished. Very friendly and trustworthy. I highly recommend this company. It was a welcome change having such great service. Good price for the days work

The Five Star team is EXCELLENT! I highly recommend them. They installed two systems + thermostats in our home and worked around any issues that came up. I swear they didnt stop once to take a break. The whole team was so courteous and professional and wrapped up everything perfectly! Really good people and we are THRILLED with our new units - super duper quiet and both work like a charm. THANK YOU Five Star!

We use Five Star for all of our HVAC needs. We were referred by word of mouth and bought 2 A/C units a little over a year ago. Tim sold us the units and Tony and Ashley installed the units. Everyone was very polite and professional. The install was on time. We couldn't be happier with these Ion units, they work great and we saved a ton of money on our electricity bill this past summer. We had a couple mishaps with programming the thermostat and the drip pan. Each time we called, the office was very responsive and sent a technician over to address the issue and fix it immediately. Tony, Ashley, and Chuck have all been here on repairs and have been awesome to work with. I highly recommend Five Star for all your HVAC needs.

The whole experience was great from estimate to install, Tim and his crew were excellent! The communication was excellent I was kept informed every step of the way. When Tim found out the unit I originally chose was not readily available and with Hot weather approaching he found a comparable unit. I would definitely recommend Five Star for your heating and air conditioning needs.

Chuck came out to my elderly mothers home in Sun City. He was so courteous and respectful. I would highly recommend this company for all your HVAC needs

The 5 star team did a A/C duct, vent, and coil cleaning for me. The team was very professional, thorough, and friendly.

I first encountered Five Star Air at the Home and Garden Show in Phoenix. I was looking for help with purchasing wall unit for a spare bedroom. Chuck came out, did an analysis of the current system in my house, cleaned debris from the ducts, and adjusted vents. The adjustments worked and I did not need an additional unit. Since then I have been using Five Star Air for annual maintenance. Chuck is knowledgeable and honest. I strongly recommend Five Star for HVAC repair, installation and maintenance.