Friedman Plastics & ENT PAYSON OFFICE Dr. Bryan Friedman, DO, DR. Diana Easton

Dr Friedman is awesome! He is the most down-to-earth and honest doctor I've ever had. I could barely breathe when I met him and he's got me breathing and sleeping 100 times better! I would recommend all people to him. Don't believe any other reviews if you want an honest doctor without all the BS this is your guy!

My mom had a painfull surgery in his office. About 5 or 6 weeks later her nose wouldn't stop bleeding and he was not able to take care of it because she was in Banner Hospital ER in Payson. He said he can't practice at Banner for contract reasons so he wasn't able to care for her. After 3 days at Banner he said he would heve her transferred to Scottsdale Hospital the next day. That night Banner gave her a blood transfusion because of loss of blood. That night she aspirated from the blood going down her throat and died.

By far the best ENT I have been too! Very knowledgeable, great sense of humor. Staff is wonderful and very helpful for whatever you need.

I felt very uncomfortable here because not a single staff member wore a mask, even when examining my nose and throat. They had an open air bowl of cream puffs (?) in the lobby and I watched the doctor make tea for a patient using a cup he'd dropped on the floor. I did not see them sanitize the tools that they used on me either before or after use.

Furthermore, my 2nd appointment was rescheduled (that's fine) because my doctor had "left town suddenly" and when they rescheduled it, they only rescheduled one of the tests I needed done and were very rude when I thought both tests were scheduled for the same day. I'm cancelling my next test in favor of a more professional and safe office even if it means driving twice as far.

EDIT: The office manager called my personal number after seeing this review and told me to change it because it made her look bad. So this is me changing it at her request.:)

She assured me that only either she or another young lady in the office make the tea for the patients, so the dirty cup I saw the doctor use must have been for himself. When I debated this, she changed her story and said that the doctor doesn't even know how to use the tea machine that I watched him use with the dirty cup.

She also insisted that she personally sanitizes the rooms between patients, but with the lie I've already caught her in and what I personally witnessed in the office, I am not convinced of this.

This phone call has lead me to be even more dubious of this office and their practices. I could not morally recommend this office to anyone.

When to his office for a schedule hearing test. Waited in office about 1 hour. He came out and introduced himself and ask for me to follow him into exam room. I said I was here for a hearing test. He looked into my ears then escorted me out to the front desk. He said that they would not be able to do my hearing test today and will have to reschedule. He apologized and said that there would not be any charges and to reschedule. I had planned to reschedule after our vacation. I got a bill from him for $190.14. Called him and filing a complaint that I never received a hearing test which my Doctor had ordered. He did agree to incorrect billing thus bill would be corrected to zero. I would never go back due to false billing practices and poor scheduling.