GameStop, Buckeye AZ

I want there to exchange my controllers, not have to wait seven days for them, the young lady that works there totally help me out so much thank u

Very rude staff my wife went to get new console for me and employee said NO we don’t have any. So we took our business and money to a store that was nice enough to order one for me not GameStop

Just called game stop on Watson, 05/03/20 time was 5: 25pm. The lady was crazy rude, mean, unprofessional, even said go to Walmart instead. Fire that lady who worked that shift. Management should look into that REPRESANATIVE of GAMESTOP. Bad CUSTOMER SERVICE. NEVER going to shop there again.

Horrible customer service, just absolutely rude. I can’t believe the way a female team member spoke too me on the phone today with the tone of her voice and how she told me I can’t be helped.also hanging up on me as I was asking a question.

I would love too speak too a manger about this incident because this is no way how too speak too someone.

All I can say that monica is the best she always helps me out when i know she doesn't have to. I needed help getting my points she waited on the phone with power up rewards to get me my free points. Wow what a women.

Always liked going here, the employees are incredibly helpful, the prices are pretty good, and overall it's just a nice place. 1 star docked for trade in prices, but that's just what GameStop is known for

Peter is a customer service juggernaut.

I was dealing with an online return for months, talk to Peter and within ten minutes it was sorted.

Im glad a gamestop with this level of service is so close. Keep up the good work.

They don't pricematch. As other people have stated, phone calls usually yield rude or uninformed responses.

Still my go to GameStop started straying away from buying video game here but their gamer shirts and other gear is still the best.

GameStop

I went in to GameStop around 11 a.m. Today to trade in a few games, hoping to be in and out. When I walked into the store there was only one employee working with no customers. I approached the counter, got my games down and said "I would like to trade it these in". The dude took a quick glance at what I was trading, then said he had to check one of them for authenticity. (which I was totally cool with, I already knew the reason why; the games are so popular they get pirated a lot.)

What I wasn't cool with was the 20some minutes of having to stand and wait while this "GameStop" employee had to get ahold of what I'm guessing was a manager (he never told me, I never asked) on the phone to walk him through a checklist (at this point he had three 3DS and his hand playing my game) of what to look for. It took some time, eventually another customer walked in. I started to feel embarrassed, here I am standing there, and him on the phone loudly discussing is my game is fake or not. I'm starting to get irritated and walked over to the display case to see if they had 1 of the games in stock so he can compare the two. They had a couple of them and I mentioned it and sorta got blown off as he continued to mees with the DS and talk on the phone.

Either he got the all-clear to go ahead and continue the transaction cause it's legit, or got told to just accept it and it'll get looked at later because he's taking too much time. (I knew for sure my game was legit. I could spot a fake a mile away without even having to play it.) I was so irritated that the extremely insulting low offer that I got after all that didn't even bother me. I just took the $26 and left the store. Online one of my games go for $45, and the other two go for roughly 25$.
Bad business. This guy works at GameStop. He should know at least how to do this sort of thing; even more so the only employee working shift by themselves at GameStop should be knowledgeable of this sort of stuff. This isn't an isolated event either, I've had other times (at this store, and others) where my time was wasted because a GameStop employee didn't know how to do their jobs. For all the low-ball offers GameStop gives you'd think it'd make sure to back it up with having skilled employees. Nope.

Amazing customer service the staff was very nice and helpful they also helped out with deals on games.

Like many others have mentioned here, the staff is very rude. Went to return a game and got scolded by the staff. I won't be coming back here again.

Can't wait until GameStop goes out of business.

Typical GameStop, cluttered, over priced and staff only knows enough to sell you the right game to go with the right system. Staff makes you feel like your a burden if you ask too many questions and can be down right rude if you refuse to buy the warranty service or the club membership.

Obviously if you're looking to buy a game this is the place you should go but do your own research on what games you want to buy, because the people that work there will do nothing but try and up sell you the newest most popular most expensive stupid game that they have instead of giving you something that you already asked for obviously if you wanna buy games by AM here but do yourself a favor and research what you wanna buy 1st cause these people clearly are peed off of what games they sell and they don't really care what works for your gaming system

Staff isn't very friendly, been in there about 4 times. Not sure if they understand staring for long periods without speaking is rude. They do have merchandise I haven't seen at any other game stop.

Just got off the phone with the manager I was asking a few questions about a previous preorder I had and before I could finish asking a question all I got was mhhm mhhm mhhm yeah. The way GameStop is heading it doesn’t surprise me that they will be closing stores down some time in the future the way there customer service is at least buying online you don’t have to deal with it. Every time I talk to an employee they know nothing about the upcoming games or preorders they just hire anyone now a days game crazy was way better.

Easy to find exactly what your looking for, friendly management. Always helpful when you can't find what your looking for.

Staff is friendly and helpful. Preowned selection is one of the best in the city. I can almost always find what I want in stock.

Really small store. It isn't big enough to comfortably move around the store without bumping into other customers or objects.