GameStop, Peoria AZ

The workers were very helpful and didn't make a stink about me needing to get a pro membership.

The worst customer service I ever had. There was a very snippy and rude lady working there. Idk if she has problems at home or going through a recent divorce but I was completely normal asking simple questions. Her tone and attitude was very clear. If she is still working there just ask for another employee or do not go there at all. The gamestop in bell rd is way better and worth the drive. This one will never get business again.

I'm a grandpa. My only experience playing a video game was "Pong" in the late 1960's. That game was basically involved playing ping-pong on a black and white screen with a little white ball bouncing back and forth. Not exactly riveting by today's standards.
A couple months ago, I decided to buy my grand-kids a game system and some games. I went to the Lake Pleasant Gamestop and the manager there, Jen, answered all my (dumb) questions and found me some games the kids ended up loving. Thank you Jen.

Staff was friendly and cordial right when I walked in the door. They're gaming knowledge was up to speed and found what I came for right away.

We've had a really good experience EVERY time we go here. They know a lot not just about games but about lots of other nerd stuff, they're always really helpful (even with confused parents) and they go beyond when they need to - one of their staff once drove to a different Gamestop to pick up a set of headphones for my sister. I heartily recommend this Gamestop to anyone needing to go to one.

The lady behind the counter and another lady (might have been a friend) helped with a lot of game related questions. They both informed me of good games to get my kids for the Xbox that weren't rated for too mature of audiences. They had some good deals on traded games and even a few microphones. The stores are always cramped, but usually easy to find things.

Best place in town is the Game stop on lake pleasant pkwy and deer valley road. The manager Jeremy is a absolute base if knowledge and gives the best advice and loves to pass his passion for being a real gammer at heart o to his customers.

Always willing to help you. I had purchased a XBox One and it was defective. They called around for me and found a replacement AND the game I wanted. Amazing! Keep up the great - honest - work guys! The BEST GS in town.

Overall good selection of used games. Only issue is the employees like to push you to sign up for a membership.

I want to love to store but they're always overcrowded and understaffed. I feel really bad for the workers management should really take a look at the Staffing and load balance appropriately

We live in Surprise and usually drive out to the Gamestop on Northern but thought we would give this one a try because it was a little closer, we won't be going back. I felt rushed through our trade in process and when I asked a question about something on my receipt I just got an "I dont know". The girl behind the counter wasn't anywhere near as friendly and knowledgeable as the employees at Northern.

The crew here is awesome. Always friendly faces. I don’t really understand the 1 star reviews. Sounds like people have no patience and just love to whine:)

They could have been better on the prices but other than that we were trated good and worked with us

Did a xbox 360 250gb trade in today @ 11: 21am with Nicole, never got credit for the 2nd controller I traded in with the console and games. Also was charged $15 for console refurbish fee. Guess I'm sticking with Amazon from now on, thanks for the rip off. Your loss.literally.

I have been a customer of Gamestop for a long time. I have 3 teenage kids and they are all "gamers". The staff at this store is consistently friendly and helpful. 5 Stars!

Customer service here doesnt exsist. My card wouldnt work, she says that my chip is a little clouded and it wont work. I go get my wifes card and this didn't work either. She looks and says sorry your going too have to go to the atm. What really made me feel weird was when my card wasnt reading she put the game back behind the counter like i was going too run off with it or something. So i recommend going too walmart to get your new games for the same price as used games at this location.the arrowhead gamestop is waaaaaaay friendly and had acutal people experience.

First experience was great. While dealing with the staff member, who was very helpful and polite, I was also told they had an item I had been casually looking for on trade hold, and it would be available in a few days. I was told at the time I couldn't reserve it.

I arrived on the day it was to be released 25 minutes after opening. After waiting on line the manager tells me that it is already on hold. Someone had already called in and asked to hold it. I was skeptical, so I questioned her a bit about it. She then told me that anyone can call in on the day of, and she would hold something, even if the store wasn't open yet. In other words, this could have even been reserved before the store was open. I was unable to get any further details about it.

I suspect I didn't have a chance at all to get this unit. When I asked her about it, she didn't see how this was a questionable practice. Smells fishy to me, and makes me wonder what other practices that may or may not line up with GameStop's at this location.

GameStop should audit this manager, as well as the policies she follows.

My son received a Nintendo DS bundle for Christmas. He wanted to trade one of the games that came with the bundle. The game was still in the original wrapping and we were basically accused of stealing the game and not allowed to trade it?

Customer service was ok. Games are more expensive than they should be. Check prices first. Sometimes new prices are cheaper than used. Walmart can be cheaper. OfferUp even cheaper for used games. Even Craigslist can work out well. I would go back if needed or for a game that I cannot find elsewhere.

It's average for game stop locations. Well run. The people can help you find things and direct you to other locations if need be. They don't always have everything from my experience.