Gerber Collision & Glass, Mesa AZ

Local detailer here. If you have a dark colored car STAY FAR AWAY! Had my front end redone by them on my black challenger waited my 90 days to finally hand wash my car I was shocked by the body work they’ve done. You’ll leave with the car looking great due to the amount of silicones they put on the paint to hide the actual repair they’ve done on the machine but once you’ve waited the amount of time until you can wash the car you’re left with a “rainbow” effect on the paint and sticky residue. Who ever is working the body machine FYI you can’t just use a rotary machine because then you’re left with the “rainbow effect” if you spent the time on the DA machine after the rotary for another hour and half the car would look perfect. It’s either laziness or incompetence but this was the worst place I could have gone currently going to talk to insurance to have someone pay me back since I’ll have to repair it properly on my own time to think that my insurance even recommended them is disgusting in itself save your nice vehicles and go somewhere else.

Took my car in for an insurance repair. Before the repair my satellite navigation and USB charging ports in my center column worked perfectly fine. When they returned the car to me these items no longer work.

Gerber tried to get my insurance to pay to fix, and claim that aftermarket parts and wires are why they can't fix something they broke. Aftermarket parts I did not know were in the vehicle. They have narrowed the issue down to wiring, but again, won't fix the car to the state it was in before they worked on it.

I was there with a friend or, as an observer, and what I observed was what one would like to see more of these days, cheerful, friendly and clearly professional staff helping people out who needed that help. Heartwarming and inspiring

They were a preferred mechanic with my insurance so I sent my car here after I was in an accident. Very little communication while my car was there. I received my car back after a few weeks and immediately knew it wasn’t right. The steering was completely off and the lane assistant would work. The car would immediately pull to one side and the steering wheel was put back on properly. So I called John came and test drove it and confirmed everything that I told him. So I drop it back off he claims I will get it back the next day as it is an easy fix. He claimed it was a bad tire, even though the dealership as well as discount tire had just inspected my tires and said they were fine as there is less than 20,000 miles on them. It took them 5 days to replace the tire. He was so condescending about the steering wheel as well. So I finally get my car back and they left my car with less than a gallon of gas, I dropped it off with under half a tank of gas. I had 2 miles left until I would be pushing my car out of their parking lot.
The only decent person was the front desk women.

This place has always given the best service for repairs and such. It's the only place I really trust with body work on my car.

Friendly staff. Easy to work with and they were commutative about what was being done. Would go back if God forbid we needed to.

First time with Gerber. Last time with Gerber. Should have stayed away when they took days to get back with the Insurance. I called for a follow up and John is just down right rude. 4 weeks later, still not a peep from them. Guess I’m not worth their time.

Professional service, time was taken to repair my vehicle, and the work done is like I expected.

John looked after me. I was afraid the adjuster would total my car. It's a '98 Toyota Camry I bought new. I have taken excellent care of it. Just put $3K into it. It has 107k miles. Every mechanic that has worked on it tells me not to get rid of it. In 25 years other than regular maintenance, repairs have cost $7K. Besides being a great car, I couldn't buy another one. It was close but John made it work. John had already gone above what you get today, he delivered my car to my home! If you want excellent workmanship, my car looks new, service without compare, chose Gerber's on Hampton Ave, Mesa. Thank you so much. I appreciate all that you did for me!